Reviews for N Tucson (oro Valley) #481

Promised delivery between 6a to 8pm, my delivery was cancelled at 5:30pm because driver got off work. I asked for early the next day since it was loaded on truck already I should be 1st, was told I’d have to wait for 3 days to get my product that was already loaded. Very unprofessional and not accommodating at all.

I needed touch up paint for walls I painted years ago. I knew the color name but could not find a matching color chip in the store. The Home Depot paint guy was able to find and reproduce my paint color in a quart can of paint. So now I get to do my touch up work. Maybe I shouldn’t be so happy about that.

They have very knowledgeable people in their appliance department and made my purchases quick and easy.

Roni at the Pro Desk is your GO TO! She is so helpful & always has a smile!

I was making a basic purchase and the cashier that was overseeing the self check out advised me on a savings that I was not aware of

Very knowledgeable and friendly workers. Clean store!

RECENTLY AT THE PRO DESK, I RECEIVED EXCELLENT SERVICE FROM TRACY AND RAY WITH AN ISSUE I HAD REGARDING MY TAX EXEMPT STATUS WHEN MAKING A PURCHASE AT THAT STORE... REALLY NICE PEOPLE WITH VERY GOOD ATTITUDE AND VERY HELPFUL!

I started this on May 1 and the completion date is after Thanksgiving! When this project began I was assured that I would have a beautiful completed kitchen for the holidays. Now I have to relocate my entire holiday celebration!

Awful. Let me work backwards, because the last thing they did was the biggest insult... they gave my material away to ANOTHER CUSTOMER! How disrespectful! I had already waited 2 MONTHS without countertops due to incompetence involving their first not NOTICING that a change order wouldn't process and then once I started inquiring what was holding up the job they couldn't get it fixed for over a month! I tried SO HARD to be patient and understanding. I understand mistakes, but giving away my material was not a mistake, it was absolutely the worst customer service on top of awful mistakes and delays. Not little ones either, mistakes like telling me I could install an induction cooktop and then MONTHS LATER during cabinet install I was informed our wiring COULDN'T handle an induction, it would take over $2,000 and who knows how long of a wait to find an electrician, and this was in addition to the 5 months we had already waited! I had to buy a lower quality, unmatching gas cooktop to replace it, because the matching one was months out. Of course, had I known the countertop installation would be MONTHS OUT as well, I would have at least gotten the brand I wanted! Bad communication all around.

This store in particular has the friendliest staff, knowledgeable and willing to help through every step of item selection and purpose, no matter how small the project.

I cannot believe the change at this Home Depot. In the past it was hard to find a "happy" employee who cared to assist you. Yesterday was like a breath of fresh air. Employees were helpful and courteous. I had a change of heart.

We had originally ordered a gas dryer but then realized an electric one would work better. Each time we called, we were cheerfully greeted and every effort was made to satisfy our needs.

The store manager Craig was incredibly rude. As well as showed his lack of knowledge.

Myrna W., Home Depot Appliance Specialist, made my day!

I BOUGHT SOME ELECTRICAL ITEMS

Well organized, knowledgeable staff, friendly staff always happy to help

Clean, organized, and fully stocked.

I had a great time, Jean at Customer service took great care of me

Always friendly, always available employees. When I go to the Oro Valley store I leave feeling like I am appreciated and welcomed back. If I have something to return, there is never a hassle.

Great store that always has what I need in stock.

I bought paint and was happy with color'

We have lived in the Oro Valley area for 10 years and always shop at this location. Will at this location is an Outstanding Employee and should be recognized!!! He is always friendly, Greets everyone and will Assist you load or unload . He is a Great Asset to the Oro Valley Home Depot

I am often overwhelmed in the Home Depot store, so I usually always have to ask for help. Today , as always .I got great service from everyone who helped me.

Helped with a broken switch on a table lamp.

Spent $900 in 3 visits recently. Military discount allowed on only two purchases but not the other. HomeDepot needs to advise associates to accept proof of military service (driver's license & DD214) other than downloading the app., especially when explained our Iphone 62 can't update to required operating system for your app. Keep in mind many vets may not even have mobile devices!!

The store has been very proactive in moving areas towards Spring in Oro Valley. Especially love that they have added avocado trees to their selection. Plumbing, hardware, paint supplies, and construction materials are well kept.

I'm in a HD store almost every weekend and I will go where I need to go to get what I need, but Oro Valley HD shines when it comes to customer service and a clean store - both are so appreciated

I went shopping for garden supplies and plants, excellent customer service from Susan in the Garden Dept.

I walked into this store and requested assistance with a paint issue. Glenna, Norland in the paint dept and store supervisor Lisa all made every effort to make sure that I walked out of that store completely satisfied. Thank you!

I was in and out of the store with a complex order in record time and the staff went out of their way to be helpful and friendly.