Reviews for N Austin #6839

Kota was very helpful during our shopping experience. Friendly employees, clean store, and great service.

This Home Depot always has what I need, the staff are helpful and knowledgeable. It's fun to go there.....makes a drudge job pleasant.

I found everything I needed and the customer support was excellent!

ONLY TWO CHECK OUT AISLES OPEN AT 9:30 AM with a long line of customers trying to get out and go to work. Too many idle employees standing around talking with each other and not assisting in the Check Out Area.

Store staff are consistently helpful and amazing. Thanks for your service.

Like other Home Depot stores, staff at this store are equally supportive and helpful. I’d like to express my gratitude for all the Home Depot staff who keep working hard during the pandemic to serve customers.

I encountered five different employees during my shopping trip yesterday. I was there for less than an hour, and they were helpful, friendly, and exemplary in their behavior. They did everything to make me and my husband feel welcome. My husband is a paralyzed vet, and I do the heavy lifting in the house; we went to buy a garage door. There was no way I could lift that door by myself, and the staff took care of us, and never made us feel like we were imposing on them. I was very impressed.

Great customer service!

Just like to say the Assistant Manager Tami at Mopac/Braker has helped clarify things on numerous occasions and also helped me change up a confusing delivery on a new washer/dryer we bought. She is always polite, empathic, knowledgeable, and helpful and makes me feel respected and valued. Thanks,Tami!

Friendly customer service today.

The customer service is excellent and the employees are knowledgeable.

The employees are always friendly. The store is clean.

Arguably the BEST Home Depot in Austin. Friendliest, most knowledgeable associates.

store is clean and has everything needed.

Spent an hour being ignored. Had to repeatedly chase down store employees to get them to continue securing the item that was in the back. Even when they were standing 20 feet away they would clearly be working on something other than what they told me they would do. 20 minutes after making my purchase, and several chase downs to get them to focus I was informed that they did not have the box I purchased and I had to get a refund. Also, 1/2 the employees I interacted with were not covering their faces. Don't bring your family to this store, and wash your hands when you leave.

Great store very organized.

I have always been happy with HD since they came to Austin in the 90's, and have never complained but with the COVID-19 pandemic, you would think management would take the safety of its customers and employees seriously enough to follow orders from the City of Austin Mayor and Chief Medical Officer requiring requiring all citizens wear masks indoors (except for your residence) and maintain a minimum of 6 feet of separation. The order is very clear and is posted on the City of Austin Web-Site. This store clearly violates the order. When I asked the greater why they allowed people in the store without masks, he said "We'll take your money, masks or not." Staff are not wearing masks and I was actually asked to go squeeze by another shopper in the return line. The North Mopac store at Arbor Walk is NOT a safe place to shop for anyone vulnerable given the very large traffic volume of reckless shoppers permitted to handle merchandise.

yes I recommed the store

Great service and safety first for our pandemic

I love this store. I love all the people and I've have come to know many of them by first name and it is always a very pleasant experience from me because we now have friendship type conversations rather than just a project!!

I love the man in the light bulb department he helped me so much. Also got directed to the aerators for water faucets by a great guy in plumbing. Love this store.

This is one of the nicest Home Depot's I've been to. I love the price guarantee, you never have to worry about paying too much for just about anything.

this store is neat; the employees are courteous, friendly and professional. They are always willing to assist when they see the need. The products are clearly marked and the aisles are easily named which helps shoppers find what they're looking for. Prices are clearly marked on the items, and the store is very clean; ample parking. If you need to return anything - it is hassle free, and the remodel for returns is fantastic....arranged so that the entrance is not blocked. The cashier terminals are strategically arranged so that employees can see when customers are waiting to be served - not blocked by a long line of waiting customers. The self-check area is easy and user friendly.

This is my home depot, best staff in all of austin. thanks for putting up with me you guys. You always make my day better.

There are always people to help you find things. That goes for us older customers. It makes it so helpful to have people there to cheerfully help you.

It is in reference to Theft in your stores. I know you have the updated security systems, but items are not in the store when I call first and the employee says there several items in stock. What shows on the computer/shelf is not what is on the shelves. It is a long drive to get something that is stated to be on the shelf and is not there when I get there. Where are the missing items?? Theft is a large problem in all stores, but I believe the security systems are used to mange the items that are put on the shelves or in the stock rooms as needed. Also, each employee needs to be managed by only One Boss. It is very confusing for the employee as to know to which Boss to listen to, when one says this and another says no do it this way. Whom should they listen to!!. Management also needs to look in to this situation for your employees well far so they can do a good job for Home Depot. Thank you, from a long time customer

Of all the Home Depot stores I've visited, this is my favorite. It's well stocked with a large variety of merchandise Home Depot is known for. Moreover, I find that the team members (the help) in this store tend to be better at helping me find stuff and are good at answering my questions.

Shhh! Don’t tell anybody. This store is by far the best.

I love this place they have everything I need and they have the best staff. Like Destiny she is very friendly and really good at her job! It was crazy busy and the lines were long when I was in there shopping for lumber. When I got into line I couldn't help but notice that my cashier Destiny was moving people along in a very fast and efficient manner it was very impressive. I would recommend giving her some serious thought on a higher and more challenging position in you company. She is very talented young lady. Very impressed!

Excellently kept store with attentive employees. I live down the street and greatly appreciate the service of this store as I have been known to drive a way's for decent service.