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Filter Reviews By:Rating, Profile, Gender, Age (444)
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Showing 1-30 of 444 reviews
Jul 8, 2021
GREAT FOR US DIY GUYS
GREAT FOR US DIY GUYS
by
Verified Purchase
Recommended
Jun 28, 2021
The associates who work at this Home Depot store and in the parking lot of the store are very fri...
The associates who work at this Home Depot store and in the parking lot of the store are very friendly and helpful, especially to shoppers who are less familiar with the different departments/sections of the store.
by
Verified Purchase
Recommended
Jun 27, 2021
The store was clean the associates were friendly and showed great customer service
The store was clean the associates were friendly and showed great customer service
by
Verified Purchase
Recommended
Jun 26, 2021
OUR CASHIER, LATOYA, WAS FRIENDLY AND HELPFUL.
OUR CASHIER, LATOYA, WAS FRIENDLY AND HELPFUL.
by
Verified Purchase
Recommended
Jun 26, 2021
If you're looking for help or just run in and find it yourself, the employees at this store are e...
If you're looking for help or just run in and find it yourself, the employees at this store are exceptional. One guy in home improvements named Tony is a guy who will go out of his way to help you!!!
by
Verified Purchase
Recommended
Jun 22, 2021
When I called the Arbor Walk store, I was especially impressed how Ms. Kim P. in customer support...
When I called the Arbor Walk store, I was especially impressed how Ms. Kim P. in customer support immediately sprang into action to resolve my question & issue, let me know how long she will need to put me on hold, & didn't make any excuses. At the store, I happened to get Kim again. Given the numerous items I was responsible to obtain for a elderly church member whose home had flooded, it was a relief that Kim was both knowledgeable & proactive toward addressing my numerous questions and needs.
by
Verified Purchase
Recommended
Jun 14, 2021
Bijan in the lighting department was very understanding and helpful when we discovered that the m...
Bijan in the lighting department was very understanding and helpful when we discovered that the manufacturer had changed the design of the wall sconces we wanted. We owned 3 of the “old” style already and just needed 1 more to complete our project. Bijan arranged to have the display model taken down, boxed, and ready to pick up the very next morning. It matches and looks great. Thank you!
by
Verified Purchase
Recommended
Jun 4, 2021
VERY friendly staff! Ron in the garden center is especially helpful and EXTREMELY knowledgeable a...
VERY friendly staff! Ron in the garden center is especially helpful and EXTREMELY knowledgeable about all things lawn care.
by
Verified Purchase
Recommended
Jun 2, 2021
Latoya needs a raise she was amazing!
Latoya needs a raise she was amazing!
by
Verified Purchase
Recommended
May 11, 2021
Always a clean, well stocked store. The employees are helpful and knowledgeable.
Always a clean, well stocked store. The employees are helpful and knowledgeable.
by
Verified Purchase
Recommended
May 10, 2021
Very friendly staff. Good variety of indoor/outdoor plants.
Very friendly staff. Good variety of indoor/outdoor plants.
by
Verified Purchase
Recommended
Apr 18, 2021
Great customer service and plumbing department from Girard and Tony. If you need help those of th...
Great customer service and plumbing department from Girard and Tony. If you need help those of the two guys to look for
by
Verified Purchase
Recommended
Apr 6, 2021
Came to this HD because they were the closest one to have the specific Toro mower I was looking f...
Came to this HD because they were the closest one to have the specific Toro mower I was looking for. I drove 45 min to this store for that reason. When I tried to purchase the mower the wrong one was in the location under the one I needed. So after loading and going all the way to the cashier, I had to go back and unload it. I flagged down an employee to help, which seems they tried to find someone, but then gave up. I was finally able to flag down another employee who called someone over to help from that dept. This employee was extremely helpful and ran all over the store front and back to locate the item. He kept me updated as he searched and made sure I understood what was happening. I was in the store over an hour for what should have been a 10 minute trip.
by
Verified Purchase
Recommended
Mar 26, 2021
Hernan in particular was extremely helpful for my visit - he helped me cut a ton of wood and did ...
Hernan in particular was extremely helpful for my visit - he helped me cut a ton of wood and did it efficiently and with precision.
by
Verified Purchase
Recommended
Mar 25, 2021
Nick in the Paint department and Tony in the Plumbing department are consistently excellent. The...
Nick in the Paint department and Tony in the Plumbing department are consistently excellent. They respect my intelligence by giving helpful details about the products in their departments. They help narrow down options by offering their expert opinions. And they help me save time by being readily available, proactively asking to help, and knowing where everything is in their departments. Nick and Tony are a big reason why I continue to shop at The Home Depot Arboretum.
by
Verified Purchase
Recommended
Mar 11, 2021
Easy to find products at this store.
Easy to find products at this store.
by
Verified Purchase
Recommended
Feb 1, 2021
10 * Store. Monique, Chris, Tom awesome crew.
10 * Store. Monique, Chris, Tom awesome crew.
by
Verified Purchase
Recommended
Jan 9, 2021
Friendly attendants in paint department made it easy to get exactly what I was looking for, and t...
Friendly attendants in paint department made it easy to get exactly what I was looking for, and the checkout attendant was very sweet. Clean store + compassionate attendants = happy customer
by
Verified Purchase
Recommended
1 found this review helpful
Jan 7, 2021
Do not use the kitchen design department. Their contractor who did my kitchen measure made severa...
Do not use the kitchen design department. Their contractor who did my kitchen measure made several errors so we could not proceed with the design and ordering of the cabinets. Disappointing for sure. I asked Heather Milley to expedite another re-measure so the cabinets could be ordered prior to me leaving town (10days later). She did call the company while I was there to get a new date time set up but she did not want to proceed with a mock up of the kitchen plan using my measurements from my contractor. I can understand that. I KINDLY expressed my disappointment that I had to take PTO to do this today and we couldn't proceed. I thought it all went well and we had a plan. I took several photos of my kitchen (its bare and ready for cabinets) and called her back to confirm that our measurements were correct and the guy they sent must have mixed us up with another job. She said they were refunding me the $99 measure fee and that they no longer wanted my business. I asked for clarification and she stated it again, they didn't want to work with me. I told her I didn't understand as I thought we had a plan when I left. She said it again. I asked to talk to her supervisor - transferred to Bruce who kept interrupting me when I was trying to explain what happened with the measurements. He told me they didnt want to work with me and he was refunding the money. I found him rude, lacking customer service experience and appalling. I asked to speak to the Store Director. He stated "your talking to him". I confirmed with him again that he was the manager of the entire store. He said yes. I conceded and said goodbye. I called the store and asked for the name of the Store Director and was told Rita Culver. They said Bruce was the Asst Mgr. So not only did they treat a good customer terribly, he lied to me as well. I'll never shop at this store again - sad because they've helped me with thousands of dollars worth of projects thru the years. By the way, Marshall in the window and doors dept is awesome! I'll be shopping elsewhere for cabinets, counters and appliances.
by
Verified Purchase
1 found this review helpful
Dec 30, 2020
The lighting supervisor was great! He went above and beyond to help me get the light fixture I n...
The lighting supervisor was great! He went above and beyond to help me get the light fixture I needed.
by
Verified Purchase
Recommended
Dec 29, 2020
I had a wonderful experience in this store. Staffs are really friendly and helpful. I will defi...
I had a wonderful experience in this store. Staffs are really friendly and helpful. I will definitely go back.
by
Verified Purchase
Recommended
Dec 14, 2020
Robert and Allandra were great in the paint department!
Robert and Allandra were great in the paint department!
by
Verified Purchase
Recommended
Nov 26, 2020
its great shopping experience
its great shopping experience
by
Verified Purchase
Recommended
Nov 17, 2020
After 2 visits to a competitor, made the trip to the Home Depot @ Arbor Walk. Despite some frust...
After 2 visits to a competitor, made the trip to the Home Depot @ Arbor Walk. Despite some frustration at finding what I needed, the employees were helpful, and finally directed me to a gentleman who knew exactly what I needed, where to find it and how to make it work. My advice, Home Depot has it. Home Depot have the competent people. You just have to be diligent.
by
Verified Purchase
Recommended
Nov 15, 2020
Great store you can find everything that you need, great employees and customer service. Thank you.
Great store you can find everything that you need, great employees and customer service.
Thank you.
by
Verified Purchase
Recommended
Oct 31, 2020
Had a great experience on my last visit - picked up over 2k in tools and parts for my company whi...
Had a great experience on my last visit - picked up over 2k in tools and parts for my company while the Milwaukee group had some staff on site.
Everyone was nice and fun to talk to. I over shopped but was happy on all my purchases. I will be coming back as soon as I can build up some savings again. Thanks for helping and answering my questions!
by
Verified Purchase
Recommended
Oct 20, 2020
We had a good experience shopping for appliances at this Home Depot and were able to get what we ...
We had a good experience shopping for appliances at this Home Depot and were able to get what we needed and schedule the delivery for when we need them.
by
Verified Purchase
Recommended
Oct 18, 2020
World Class shopping experience. Proactively approached by Associate when I was in the Insulatio...
World Class shopping experience. Proactively approached by Associate when I was in the Insulation area, advising me that HD offers free Insulation Blower rental when buying >=10 Bags Owens Corning AttiCat Insulation. Then the actual process was so easy, from Associates loading insulation & blower into my rental truck, then efficient check-in of the returned blower and over-bought bags of insulation.
One star lost because HD does not offer GUARANTEED tool reservations, only a miserly 30-minute hold. Makes it impossible to plan, with certainty, a project that is dependent on a tool being available at the desired time. I would be happy to pre-pay my rental (like an airline ticket) to ensure the tool(s) I need will be available when I want them.
by
Verified Purchase
Recommended
Oct 13, 2020
Jorge was a very friendly and helpful associate.
Jorge was a very friendly and helpful associate.
by
Verified Purchase
Recommended
Oct 12, 2020
I normally receive good customer service at Home Depot stores. This time, however, the service wa...
I normally receive good customer service at Home Depot stores.
This time, however, the service was stellar. Jennifer K immediately
responded to my needs of locating a specific product and then assisting
me in finding the best value and making a selection. She was friendly,
helpful and kind and got me checked out quickly. I look forward to
returning to this location, so I can count on Jennifer to assist me once
again. This location is excellent try located on Mopac Service Road
adjacent to the Domain. Easy access and tons of parking.