#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(757)459-9411
Tool & Truck Rental(757)459-9400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1261 N Military Hwy
Norfolk, VA 23502
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Customer Store Reviews

  • 4.7 out of 879 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (879)
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Showing 1-30 of 879 reviews
AWESOME CUSTOMER ASSISTANCE
Chuck and Andy were so awesome! Not only did they help me find the right fittings for my rain barrel pump, then ensured they fit correctly, and Andy even took the time to attach them to the pump for me. They are great!
by
    • Recommended
    Outstanding
    by
      • Recommended
      Clean and organized
      Always a good experience at this home depot. Friendly, helpful, clean, and organized.
      by
        • Recommended
        Great service !!!
        So happy coming in and leaving out of this location nothing but friendly people and faces ! Got in and out in no time and the service was immaculate
        by
          • Recommended
          Helpful associates
          by
            • Recommended
            Very Friendly and Helpful
            On my recent visit to the Military Hwy store I was pleasantly surprised that This Store was well stocked, neat and clean, and there were a number of employees that stopped to ask if they could be of some help... cashier was very friendly as well... thank you Jade for a pleasant shopping experience.
            by
              • Recommended
              Crappy cashier
              Was making a purchase and the price was different from what it rang up, Faith our cashier argued with us then called the supervisor came over. Supervisor told her to just give us the price and Faith rolled her eyes at us then left us to go after the supervisor to talk about us. She should wait till her customers leave then talk all she wants. Crappy service and cahier.
              by
                Not easy to navigate
                walkways are cluttered and not easy for a handicap people to navigate without tripping over things.
                by
                  Well-trained Assistants
                  Right now, this branch is well stocked, and usually busy. The aisles tend to be cluttered with many orders awaiting pickup and tying up shoppers' carts (the Depot should look for better solutions, here). However, the staff are well trained, competent, and super helpful!
                  by
                    • Recommended
                    Kitchen remodel
                    Special order my product everyone was willing to work with me on the time frame
                    by
                      • Recommended
                      Bathroom cabinets mirror sink toilet tile paint
                      by
                        Excellent customer service
                        We were looking for artificial turf . The woman in flooring dept was such a help. Then the clerk Valerie was a help and very sweet and the manager ASM Dave was absolutely kind and helpful.
                        by
                          Great attitude from employees
                          It is evident to me that higher level management has worked with the employees at this store to prioritize customer experience
                          by
                            • Recommended
                            Great customer service
                            I was shopping for a replacement microwave light bulb and while there decided to check out the new Rototillers. I asked an associate where they were located and she stopped what she was doing and escorted me all the way outside and to the rear of the lawn and garden area. There she offered information about the various models available and pricing for the ones not labeled. She informed me on a couple of features and options and asked if there was anything else I needed before she left! She was great, not pushy and excellent at being available for her customers.
                            by
                              • Recommended
                              Great plant selection
                              I went shopping for annuals and saw some healthy-looking vibrant red geraniums. I bought a few and planted them in planters. They are spectacular!
                              by
                                • Recommended
                                Military Circle Home Depot is the Best!
                                They have always done a great job at this store We have been shopping here for a long time their service has always been better than the store down the street.
                                by
                                  • Recommended
                                  terrible customer service from cashier
                                  I purchased six chairs and the price was two dollars cheaper online cashier said that the price on the sign and the price on app will not be honored . She acted as i changed the sign and it was posted at the front of the store .
                                  by
                                    Great experience in appliances
                                    I am happy that I was able to find the appliances that I was looking for with pretty fast delivery day
                                    by
                                      • Recommended
                                      Amazing products and great prices
                                      I was shopping for lawn bags at the time I found the most amazing toolbox for an amazing price. Best staff and most pleasant experience shopping with Home Depot. Always recommend and always telling my entrepreneur buddies to shop with Home Depot.
                                      by
                                        • Recommended
                                        Rude employees
                                        Go to any other Home Depot. The employees here are rude. I thought it was just me, but they were rude to others who were in line behind me too.
                                        by
                                          Personalized experience!
                                          We went for a Christmas tree and loved the extra care we received from the employees, especially Steve, tollian, and marsia. We loved that the kids were able to sign a piece of the Christmas tree trunk and hammer it into a display- made the experience more fun and personal. This was the best service I’ve ever received at a Home Depot. Much better than previous experiences there.
                                          by
                                            • Recommended
                                            Amazing customer service
                                            Jalen Hinton was a tremendous help in my shopping experience today at Home Depot. He greeted me and asked me if I needed help looking for a specific item and when I needed help, he went above and beyond to assist me. He made sure that my experience at Home Depot was nothing but amazing and he delivered excellent customer service. I’m very grateful for Jalen and his amazing amount of help.
                                            by
                                              • Recommended
                                              Excellent customer service
                                              I bought several high ticket items at once and was able to get in and out inside of 20 min. It was seamless considering, it was a particularly busy day in the store
                                              by
                                                • Recommended
                                                glacier bay 1 piece toilet
                                                we are elderly had a difficult time getting it home where we discovered the Flushing mechanism was missing, too heavy to carry back
                                                by
                                                  Great cabinet and design advice
                                                  Tammy the designer went the extra mile and got me EXACTLY what I needed. She's awesome!
                                                  by
                                                    • Recommended
                                                    Staff is always friendly at this location.
                                                    Staff is always friendly at this location.
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    Friendly and knowledgeable people
                                                    Friendly and knowledgeable people
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    The store was well stocked and products were accessible. The checkout, even being busy, was organ...
                                                    The store was well stocked and products were accessible. The checkout, even being busy, was organized and very efficient. I like this store because they always have the items I need when I really need them!
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    While attempting to check out, I encountered "sale cashier Ainsley", she was rude and indigent. ...
                                                    While attempting to check out, I encountered "sale cashier Ainsley", she was rude and indigent. My suggestion is to avoid the store and especially Ms. Ainsley!
                                                    by
                                                    • Verified Purchase
                                                    Originally we went to Lowe’s for exterior paint, there was no one in the Dept to help anyone, so ...
                                                    Originally we went to Lowe’s for exterior paint, there was no one in the Dept to help anyone, so we went to Home Depot. Home Depot not only had the product we were looking for but their employees were super nice and were able to assist us in getting everything we needed. Keith and Ruby even had to pull stock from another location of the store to get what we needed. But they were very happy to get it for us. Home Depot’s paint department was extremely busy this Saturday morning but I was so happy that they had enough employees to actually assist their customers. Keith and Ruby worked together seamlessly and quickly to help us! They totally NAILED it for us today!!! Thanks so much!!!
                                                    by
                                                    • Verified Purchase
                                                    • Recommended
                                                    Showing 1-30 of 879 reviews

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