Reviews for Mckinney #528

Brenda and Joanna…..exceptional customer service! They made me feel special… as if I was shopping at Nordstroms or Neman’s! Thank you ladies!!!!! Will drive from Frisco for this type of service!!

Bad storm hits Anna, and all I wake up to is a damaged sense. Going into your store. Made a world of a difference for me. I was in the verge of tears and these two teammates made my day. They exemplified excellent customer service and I appreciate them both. Koel went beyond anything I expected! Thank you so much!!

I went in looking for specific items of which they did not have, but after talking to both Frank and Sally they showed me the benefits of other products and made me feel better about my purchase

Purchased a 0 turn lawn mower and needed it to be delivered to my home. Purchased on a Saturday and delivery was scheduled for the following Monday between 6am and 8pm. 5pm Monday and I received a notice that the delivery was rescheduled. The same happened Tuesday. Wednesday I received a noticed that the delivery was canceled. When I called the store to find out why I was told "all the batteries in our lawnmowers are dead so another store will have to deliver it." I was told the Sherman location would deliver on Friday. When 5pm Friday came around I called and was told it will be delivered Saturday 3/16. At around 12am Saturday I received an email that my new delivery date will be Monday 3/18. 3000 dollars an absolutely nothing to show for it.

Mario went above and beyond to help us with our needs and helped us stay in our budget. Thinking outside the box!

Mario, Melissa and Regan made my transaction a breeze. They were very busy but still took the time to make sure I was taken care of, so huge thank you the the team!!

Best place to shop, price are reasonable and have a great customer service. Sometime you will be lost to find the required by yourself without help of salesperson. Some salesperson are very experienced and guide DIY ideas.

Terry from Hardware was the most attentive/knowledgeable/ caring Home Depot associate I've ever came across. Terry educated me with the the best gameplan, then proceeded to equipped me with the best tools to tackle my specific problem. Terry ensured my family got running water this weekend...Imma dub Terry "NOAH" from now on...

Kyle self is a great manager and does an awesome job being a good leader to his staff, provides excellent customer service.

Marlon was knowledgeable and provided genuine concern to address my issue. Fabulous customer care!

Yesterday, I was shopping at McKinney Home Depot and Anna from paint department was very nice and helpful, also Jim Stewart at the PRO desk

This is only the second time we have had a concern at Home Depot - Both times we were treated with respect, and were believed at what we were saying - No questions asked, no shell games, just honest customer service -

I had an amazing experience purchasing my new dryer and washer thanks to the help and guidance of Baron . I'm extremely satisfied with his service.

Great store I built my ducks home from Home Depot!!

It was a good experience. The store is very clean. Friendly people.

Mario and Joanna went above and beyond to help me find an item that was not where it was supposed to be. They located item when other employees had simply given up by stating it must not be in stock.

I buy from Home Depot 6-10 times a week and never have any issues with products , if you do need to bring back an item its no hassle.

Ben has so much paint knowledge and can help you with your projects. Great customer service and made my trip count.

I went into the store to buy a new washer and dryer and realized as soon as we got there that my Home Depot card was in my OTHER wallet. I anticipated some push back, but not only was that "okay!", but the gentlemen that helped us walked us to customer service after he placed our order, waited with us in the customer service line until we were helped and the transaction completed, then made sure we had all the information on how to try to get our delivery date moved up! He was so kind!

I’m always amazed at the genuine interest and detailed product accuracy of the Management and its associates from customer service all the way through. The Mckinney store on Central is my favorite store.

Don't plan on going there at 8:00 to shop in the garden center. It's locked and you can't even get in without going through the store. They open when the cashier shows up. The man watering plants outside said "it varies." They need to change this.

Needed help with screws and washers; requested help; immediate announcement over PA system; associate GREGG showed up and spent some time trying to find the best match; also helped other in the aisle requested quick answers - polite and knowledgeable.

Just go to Allen this store is awful

Have shopped this HD for years. Usually as a woman needing an obscure item it is a lot of wandering and no finding. The team was great and very helpful. Escorted me to the item, helpful, joking, just great!! Even though it was self service check out , there was a nice young man that rang up my item and showed me how to use a Merchandise credit I had. A very pleasant & quick trip for the right part!

Every Spring and fall I am treated by a good friend with a gift (since I lost my hubby). I always go to THD and splurge on a few plants or items for my gardens

Kyle Self was a standout SME on the floor and was very helpful getting my items checked out and my items in my vehicle.

I SHOP AT THIS HD EVERY DAY. MY BROTHERS AND THIER BUSINESS SHOP HERE AS WELL. FROM THE CASHIERS TO THE MANAGERS ... WE ALWAYS FEEL VIP. THANK Y

Becky is very fast and knowledgeable pertaining to her job.

This is my "go to" Home Depot store. I just love the layout of the store, it's friendly associates and the great products they stock. And the location is convenient for me as well!!

Placed an order for flooring. Waited weeks for in-stock materials to arrive, had to reschedule installers as we thought we had everything. Installers came to install flooring and we were told we had the wrong materials to install the floor. Completed an purchase and refund via phone for the right materials, but it was incorrect. Every person we spoke with blamed someone else for the issues. Zero accountability on behalf of the store/employees. We had to leave messages for anyone to return our calls and no one was ever able to help us. So disappointed in the service from this store. Flooring did get installed and looks beautiful, but I’m still waiting on a correction with our refund.