#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(508)851-6002
Tool & Truck Rental(508)851-6008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
390 West St
Mansfield, MA 02048
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Customer Store Reviews

  • 4.6 out of 342 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (342)
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Showing 1-30 of 342 reviews
One of the most efficient stores
Installed new vent on a recently purchased washer/dryer, complexity made simple with product recommendations that addressed each aspect of what needed to be done = anchors installed, venting options, etc.
by
    • Recommended
    great service
    i culdn't find what i was looking for the women helped me very much
    by
      • Recommended
      Extremely rude
      I never ever do a review however I felt the need to do one today. One of the employees was absolutely extremely rude blatantly ignored me walked away from me even after I told him to have a great day. Never coming back here
      by
        great employees
        the register lady she was very helpful and a pleasure to talk too
        by
          Very Helpful
          Employees are always helpful. I am always in and out of this store.
          by
            • Recommended
            lighting
            Associates around the store and at checkout are very friendly, always willing to help... Store is very clean and very well stocked.
            by
              • Recommended
              Maria in paint is terrific. She has helped me on different occasions and is extremely knowledgeab...
              Maria in paint is terrific. She has helped me on different occasions and is extremely knowledgeable in the area of painting. Very helpful and friendly. Probably your best employee l.
              by
              • Verified Purchase
              • Recommended
              Always friendly and helpful.
              Always friendly and helpful.
              by
              • Verified Purchase
              • Recommended
              With few exceptions, my experience is typically great! I always check online PRIOR to making a tr...
              With few exceptions, my experience is typically great! I always check online PRIOR to making a trek to verify stock levels and location isle/bay of what I need. Then I head out. Associates are generally quite helpful.
              by
              • Verified Purchase
              • Recommended
              Was very happy with the service. Found everything I needed. Store was clean. Associates were frie...
              Was very happy with the service. Found everything I needed. Store was clean. Associates were friendly and helpful.
              by
              • Verified Purchase
              • Recommended
              Home Depot employees were very helpful and friendly. I am usually able to find the supplies and p...
              Home Depot employees were very helpful and friendly. I am usually able to find the supplies and products I need at this store.
              by
              • Verified Purchase
              • Recommended
              I work in customer service and I learned long ago that the experiences you remember best have not...
              I work in customer service and I learned long ago that the experiences you remember best have nothing to do with "things" they have to do with how you felt when you left someplace. Carol St. John, your appliance specialist, was extremely helpful and pleasant. I went into the store in a panic needing to find a new refrigerator immediately. She worked diligently to fulfill my requirements. Within 5 days I had a refrigerator in my house installed. I was ready to leave but Carol kept looking, quickly ran up the sale and my daughter and I still made it to my grandson's Lacrosse game in plenty of time.
              by
              • Verified Purchase
              • Recommended
              Great place to shop for all your home needs.
              Great place to shop for all your home needs.
              by
              • Verified Purchase
              • Recommended
              Needed to replace 3 Smoke Detectors and a combination Smoke/CO detector. Looked on line (at numer...
              Needed to replace 3 Smoke Detectors and a combination Smoke/CO detector. Looked on line (at numerous local stores) and the Mansfield Home Depot was the only store in the area that had both models that I needed in stock.
              by
              • Verified Purchase
              • Recommended
              I go to this Home Depot because it is local. During this trip, there were no cashiers available,...
              I go to this Home Depot because it is local. During this trip, there were no cashiers available, only self check outs. I certainly will be taking my business elsewhere if this situation occurs during my next visit.
              by
              • Verified Purchase
              Great experience at Home Depot. Was able to find what I was looking for, wasn't crowded and was e...
              Great experience at Home Depot. Was able to find what I was looking for, wasn't crowded and was easy to cash out.
              by
              • Verified Purchase
              • Recommended
              John in the plumbling department is knowledgable and has saved me time and money on several occas...
              John in the plumbling department is knowledgable and has saved me time and money on several occasions.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              There is a lot of talk about avoiding the "big box" stores, but I must say that we spoke with sev...
              There is a lot of talk about avoiding the "big box" stores, but I must say that we spoke with several kitchen designers in the process of thinking about a new kitchen, and Melissa from HD was the best of them all! The personal attention, selection and pricing, as well as the financing agreements made the entire process easy, so if that is "big box" service, count us in!
              by
              • Verified Purchase
              • Recommended
              Kathy Rodrigues in flooring is highly knowledgeable, customerr service oriented and extremely per...
              Kathy Rodrigues in flooring is highly knowledgeable, customerr service oriented and extremely personable. She epitomies the "perfect associate"
              by
              • Verified Purchase
              • Recommended
              A very well staffed, friendly personnel. Conveniently located for me. Visit there quite often. I...
              A very well staffed, friendly personnel. Conveniently located for me. Visit there quite often. I had a super nice experience with customer service
              by
              • Verified Purchase
              • Recommended
              This store has exceptional customer service. The employees are always ready and willing to help!
              This store has exceptional customer service. The employees are always ready and willing to help!
              by
              • Verified Purchase
              • Recommended
              Carla and Patti were the best. They took their time to ensure the experience was great and guess ...
              Carla and Patti were the best. They took their time to ensure the experience was great and guess what they nailed it.
              by
              • Verified Purchase
              • Recommended
              In light of uncertain times and various local and state restrictions, I for one have been very pl...
              In light of uncertain times and various local and state restrictions, I for one have been very pleased with my experiences, especially most recently within the last several months at the Mansfield Home Depot. I have never had a single negative experience at this location. I have frequented the outdoor garden center, the plumbing department, lumber on a few occasions. I have always been assisted by willing, professional staff who are willing to hear me describe something incorrectly and still know what I am talking about to help me locate it. Very pleased with the service at this store
              by
              • Verified Purchase
              • Recommended
              The store employees, were very helpful, I was able to get the new dryer that we wanted. The Cashi...
              The store employees, were very helpful, I was able to get the new dryer that we wanted. The Cashier was very patience and helpful, with the warranty issue for my product's.
              by
              • Verified Purchase
              • Recommended
              Today was exceptional day today at the Mansfield store. I had to return some retaking wall blocka...
              Today was exceptional day today at the Mansfield store. I had to return some retaking wall blockade to an incorrect color choice! The customer service person made the process so easy for the return and the exchange for the correct color so seemless. Really appreciated the process today
              by
              • Verified Purchase
              • Recommended
              We want to commend Assistant Manager, Michelle for going out of her way to give outstanding custo...
              We want to commend Assistant Manager, Michelle for going out of her way to give outstanding customer service! Her thoughtfulness and consideration and generosity are truly exceptional. We will return to this Home Depot (although there are other Home Depots closer to us) because of the wonderful service that Michelle gave to us.
              by
              • Verified Purchase
              • Recommended
              The worst Home Depot I ever been in. The employees are lazy and have an attitude.
              The worst Home Depot I ever been in. The employees are lazy and have an attitude.
              by
              • Verified Purchase
              I was humiliated during the check out process. I was in self checkout and an employee grabbed my ...
              I was humiliated during the check out process. I was in self checkout and an employee grabbed my stuff and starting ring me out. She told me I would slow down everyone if she did not do it as "I would be asking her where the barcode was anyway". WHen I told her i did not want her to do this as I wanted 1 less "touch" on my products she said "100s of people have already touched your items, its not gonna help." Then as I asked her to stop, she did not - she continued while publicly shaming me on my purchase. She called my purchases non-essential and I am going against the Governors request.I was purchasing flowers for someone who had a death in their family. This was about the 4th time I was out in public in about 8 weeks. She humiliated me in front of other customers and then proceeded to rant after I left. I spoke with her supervisor who was very compassionate and sympathetic, but I got the feeling from another associate that this employee is known for her poor behavior.
              by
              • Verified Purchase
              1 found this review helpful
              Great check out sales cashier Adria Thank you
              Great check out sales cashier Adria Thank you
              by
              • Verified Purchase
              • Recommended
              Employees very helpful and friendly. Checkout now is fast and efficient. More products to selec...
              Employees very helpful and friendly. Checkout now is fast and efficient. More products to select from for the project I am working on.
              by
              • Verified Purchase
              • Recommended
              Showing 1-30 of 342 reviews

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