Reviews for Manassas #4607

This store is probably the friendliest Home Depot in the area. I'm always treated like a valued customer, and employees are willing to answer questions and take me to the location if necessary.

I would like to have Store Managers Supervisor contact me via email to better explain my experience with him at the store in front of other customers and employee’s. Just horrible - don’t waste your time at this store, go over to Lowe’s who knows about customer service.

This is absolutely the worst Home Depot I have ever been to in my life, as a result of my experiences in the past at this store. I will no longer buy from Home Depot. Overall, customer service skills is not something that they train on at this location - which is unfortunate as there are a few folks who diligently try, but it starts from the top and I’ve talked with Management (Mr. Rainey) at this about previous issues....hence, I will no longer be customer...thankfully, Lowe’s is right down the street.

Don't honor sale prices or your delivery dates. Poor customer service and the manager passes it off on the maker of the item. He is aware that the store does not honor online sale prices even though it doesn't say online deal only. they are working on that he said and its been this way for a while.

The associates were very friendly and helpful, especially at the Kitchen department. The store was clean and the products were clearly identified and easily reached.

Dorothy, a customer order specialist went out of her way to assist us in the most professional manner. She was very knowledgeable in every department of the store and effortlessly multi-tasked with her co-workers at the same time helping them along as well.

Great place to shop. Just need some customer service training with some employees.

Great selections and everything was easy to find. The employees seem to be friendly and very helpful.

Customer service has significantly improved over the past couple years. Employees are helpful and they've learned to speak English. It's now a pleasure to shop there..

The store is clean and neat, the employees made my shopping experience very comfortable

Excellent customer service

Great employees Always helpful Found the products I was looking for easily I was able to get assistance when I needed it the store was clean Your associates are friendly and helpful

Great Manassas Store!

I visited this store because I was in the market for a particular pressure washer (Simpson MSH3125). Home Depot’s website said the pressure washer was “available limited quantities” at: Fairfax Circle & Fairfax (Virginia). I started at Fairfax Circle where the employee in the pressure washer section said they didn’t carry that brand, and he confirmed that the website said they were “available limited quantities” at Fairfax (Virginia). I then went to Fairfax Home Depot where the gentlemen in the section said they didn’t carry the pressure washer and pretty much brushed me and my wife off. After that, I went to customer service where Dean helped me and called Manassas Home Depot (Brenda) and confirmed they had the pressure washer in stock. Dean was very engaged and he took the time to listen and offer a solution. I then made arrangements with Brenda for the payment, however, she stated I would need to make the purchase in person in order to receive a military discount. She confirmed they had five pressure washers in stock, and I told her I would be there at 9am the next morning to purchase the items. The next morning when I arrived, I did not see the pressure washer I was looking for in stock. I went to customer service and asked for Brenda. I explained to Brenda I had spent a considerable amount of time attempting to locate the MSH3125 that Home Depot’s website said they had in limited quantities. Though the MSH3125 was not in stock at Manassas, Brenda was dedicated to helping me find an equal quality pressure washer and making me feel confident about my purchase. I want to personally thank Brenda for her outstanding customer support.

The employees at this store have always been super helpful especially Sagar!

Home Depot is “Yes we can “ “finding solutions” “Savings on doing”

The associate specialized in carpets was very helpful.

Found what I need. Employee was very helpful. Store was clean.

I love this Home Depot #4607 Manassas Store, the staff are helpful, kind and always there to assist me every time I go there to buy something for my home and garden. They are always on stock, if I can't find the item that I need, they always suggest to help me to go online or tell me to go other Home Depot stores close to the area if I choose to. Great Store!!! Kudos to the Team at Manassas store!!!

Hands down the BEST store in the Fairfax area. Always well stocked, clean and has great knowledgeable people in every department. Worth the drive!

Everyone very friendly and helpful. We did not have to wait for assistance and the employees were very friendly and knowledgeable. We highly recommend this Home Depot!

Home Depot store never lets you down. The employees in each department are so helpful and well mannered and knowledgeable. I will recommend anybody who is trying to get household stuff to always check out Home Depot first. Sincerely, Katrina Wood Manassas, VA

i love the home depot

This is my favorite HD! Been going there since it opened. Very good service!

Great customer service takes your business to the next level. Bobb in this Manassas store is an example of how people need to address customers and be the face of that business. Kudos Bobb and I'll see you again when I shop for more plumbing equipment.

The store was clean, The sales items were properly displayed. Hence my purchase of an item I wasn’t planning on getting.

Very friendly employees and good services

We have always find what we're looking for, if we don't, we're always been help by the amazing staff.

Very nice, clean, and organized store. I have always found most of the needed items in stock. Helpful, knowledgeable, and friendly employees.

Some employees at this store are friendly, however, some could use a bit of people skill's training on how to deal with customer a little better. I understand this might not the best paying job in the world, but you should always thrive on customer service and do the best job wherever you are, it doesn't matter if you are a CEO at Google or Apple, or a simple cash register at home depot, what should always matter is the service you provide for others.