Reviews for Lincoln & Mccormick #8598

excellent experience

Don't trust the listed hours. They sometimes close early with no explanation or notice. And if you're still shopping when they deem the store closed, they're rude and unhelpful. They view the hours on the door and website as suggestions, not something they stand behind.

Gail at the online pick up dept. was a giant help for the reason I said in the survey. While this whole fiasco was going on, I was saying "I'll never come here again and I'll tell my friends." Well after Gail did what she did, I said to myself "I will continue shopping here and also tell people how amazing Gail was at handling a big problem for me." THANK YOU GAIL

Great Service

If you are there on Satuday, keep an eye out for Diane - she's the best Customer Service person there, she made our trip so much fun!

Great Customer Service Thank you Gabriel

Nice store with good selection of articles and friendly and helpful staff

I wish to thank Tracy for being very kind understanding, accommodating and helpful in helping me get the proper order executed and administered. She was very patient and showed a great deal of equanimity. Alan Bain

Talk to Roxanne to place order.. she is a expert!!!

Everyone is friendly and helpful. They make making a purchase easy and were very patient with me.

Thank you to Frank, for providing excellent customer service and making my shopping experience great and successful!

I was having trouble with my price and item not matching up but was dealt with promptly and kindly.

This is a great store and the employees are very helpful. I was helped by Kathy to select blinds for our new home and she was amazing!

the store was a clean & you can find any things easily the people there they are amazing.

Convient and staffs are friendly and helpful!

My experience at this store was completely awful! This was my first time ever encountering an issue at any of The Home Depot stores! I primarily came into this store to make two copies of my key. After I got my key copied, I then headed over to the customer service department and began to wait in the line. I noticed that there was only one cashier named, Sergio, who was the only one available and was conducting a transaction with a customer. While I was waiting, a pair of two customers came into the line and stood right behind me. I also noticed, as I was waiting, Sergio was taking longer than the usual transaction time with the current customer. Therefore, another cashier named, Citlalli, came by and immediately got the attention of the customers behind me and began to take care of them! Then, I approached Citlalli’s register and began to explain that I was waiting in the line before these two customers and she quickly responded that the customer service department is only for returns & pick-ups and that I have to go to the front-end department in order to checkout! I then replied to her that Sergio had seen me standing in the line all this time, as he could’ve told me that! Then, Sergio had finally finished with the current customer and I asked him if he can take care of me in which he responded that I can step over to his register. After I had completed my transaction with Sergio, I requested him to page the manager on duty. Then, a manager named, Marlon, carelessly came by and immediately began to talk with Sergio & Citlalli, which Sergio had to point me out to him in order to get my attention. He finally approached me and I began to explain what happened. While I was talking to Marlon, he quickly stopped me in the middle of my dialogue to tell me that I was raising my voice, which I wasn’t raising my voice at all! After I was done explaining the situation to him, he just quickly said, “Don’t worry, I’m gonna handle the situation and talk with her later! Are you ready for checkout? What do you wanna do here?” I then asked him who the store manager is and Marlon quickly replied that he’s the store manager! From that point, I informed him that I’ll be getting in touch with his district manager & corporate headquarters and he began to ignore me, as Marlon walked away! However, when I got home to try out the keys, it turned out that they were copied insufficiently as neither of them were able to unlock my door! I became even more irate & frustrated by the entire aspect of this situation! Marlon & Citlalli’s negligent behavior was completely malicious & intolerable! If Marlon truly is the store manager of this location, then he really needs to rectify his behavior before he can conduct any types of customer service. He should definitely not be interacting with customers that way, as he came off completely unethical & condescending! I would absolutely like to discuss this issue with either his district manager or a corporate personnel. I ended up wasting a lot of time at the store during that visit. I even had my vehicle turned on while I was shopping because I thought it was going to go smoothly! Also, I waited a long time in the line and then took my time to speak with Marlon! I would definitely like to get this issue resolved!

help is terrible

The store employees make this store! I travel a bit farther and it's always worth it!

Great customer service from Ramon in garden.

One stop shop neat and clean.

Garden center is the best, Well laid out. Prices are very competative. Plenty of bargains.

I think they hit a home run with staffing at this store. One doesn't expect to get a lot of help in a big place such as this, but both the guy who ground my spare keys and the young lady at the checkout were friendly and helpful. And you can stop any employee who'll take you to where you need to go if you ever can't find something.

Prices for the garden center are not competitive, there was a poor selection, and the specimens questionable. It was messy, unorganized, and with poor signage to direct your to flowers, vegetables, annuals, check-out, etc.. There was a single cashier sitting in some sort of boxed-in station, forcing you to lift all your items into the window to be priced before you returned them to your cart. There were self-checkout lanes which were placed in such a way customers were bumping into each other. The only other associate in sight was mulling around idly pointing to the self-check-out and walking away. I only purchased a few things. I'll go to the specialty store on the north-side of Andersonville where they understand your garden, no matter how small, is a refuge after a long winter and tending to it should be a fun and exciting experience, even at the shops.

Yousef from the electrical section was extremely helpful and knowledgeable. He assisted me and gave me options so I can make an excellent decision. He also made sure that I got the necessary items that I need to do my weekend project. Kudos to him for doing an above and beyond customer service.

This is my go to store for what I need.

Frances and her co-workers went above and beyond in getting me the hand vacuum I wanted. Its location wasn't obvious, so more than the usual amount of time was spent in finding the item. She and they were unfailingly helpful, friendly, cheerful, and determined.

All Staff were professional and very helpful.

Good store to found everything you want. All the employees are welcoming

The store was very clean , Very good customer service.

Never seen such basically insane utter lack of interest in the customer's experience in my entire life. Not on the part of one associate, but two associates and a manager. I ordered 2 heavy shelving units. At the store I received seriously damaged boxes w/items sticking out. Associate just threw me a roll of packing tape when I showed her the busted-open box, and disappeared forever. A manager eventually came and agreed that items might have fallen out and offered to refund my money and reorder the shelves with free delivery to home. She then left the store for the day. A second associate failed to do the reorder with free shipping, said it was impossible. Another manager was busy with a customer and I had already waited quite a long time. I just returned the items. I still don't see my PayPal refund. If it had just been one employee, or a horrible packaging job resulting in damage, that would be one thing. But there was no element of this experience that showed any interest on the part of Home Depot in customer satisfaction. No training on how to handle situations. I will order elsewhere from now on. Please not that I was polite, although I felt shocked and rather victimized.