Reviews for Lancaster,TX #8976

Went in to grab Sheetrock needed help putting it on cart and 2 employees walked by me seeing me struggle and didn’t even offer to help me. I was upset cause I messed the Sheetrock up and just people was rude and it’s like a bunch of Animosity in the store

I want to thank Bruce at the Lancaster Texas Home Depot store #8976 for his excellent customer service. I went to the Lancaster Texas Home Depot store on Monday 12/20/2021 at about 5:25 P.M. and Bruce was at the cutting station. He cut some boards to the exact length that I needed. He gave excellent and friendly customer service.

They need more staff on their busiest days; however, Home Depot is in a great location, it's convenient and they offer so much for home improvement.

Good customer service friendly employees

On this visit to Home Depot (Lancaster) one person made stood out, thumbs up to "Porfirio!"

cashier Natalie is great very friendly and helpful

This store always has employees available that are knowledgeable to answer my questions!!

If i want something i come here, they always have what i need and are always in stock. Employees are kind enough to bring down items you need with a forklift that are unreachable to customers in a timely manner. Returns are fast and easy and if i need to check out in this section they are gladly to do it. I never see items that customers leave in another area of the store, the staff is on it as soon as it happens to where you don't see it.

Staff clueless as to where their merchandise is or if it's in stock. Hard to find staff in lots of aisles. I was there mid afternoon. Didn't find what I was looking for after being sent all over the store.

I really like the people in this store. They are there to help but not intrusive.

I enjoyed my visit at this location. I was very satisfied with my shopping experience

love your stores and the choice of various different products

Managers need to train employees and assist with hands on training. I was making a large purchase and yet the mgr could not be bothered to the come and help the cashier ring it up even though she was having such a difficult time of it. The purchase took a very long time and made my shopping experience very difficult.

Hazel #5, provided great customer service. Worked very hard in providing me service on the product I was searching for.

GOOD STORE TO SHOP AT

GREAT STORE WITH FRIENDLY AND COURTEOUS ASSOCIATES

The store is conveniently located. My only complaint is they need to have more staff on the floors ready to assist their customers. Lack of staff is a HUGE problem at this location.

Cashier Destiny is the best!!

The manager needs to speak to the online order pullers. There’s no reason I should be able to come into the store two days after placing an order and pull it myself because my order still shows processing, but there are several items readily available on your shelves. This is the second time this has occurred.

ASSOCIATE KEYON ALWAYS IS COURTEOUS AND PROFESSIONAL AT THE LANCASTER HOMEDEPOT

I LIKE TO THANK THE LANCASTER TEXAS HOME DEPOT CASHIER KEYON AND GREETER MISS VETIA

I have been going to this store since Sept. of 2020 when I moved here. It has regularly been disorganized, messy, poorly maintained and low on inventory. Or inventory is up on the tops of shelves and not been brought down and stocked. Employees typically avoid eye contact so you don't ask them for help. Most if you do get to ask for help are willing to be helpful and will take you to what you're looking for, or at least where it's supposed to be. And don't tell me to wear a mask when the higher percentage of employees in the store have them down off their face or only covering their mouth. The state mandate is over, wear them if you want but don't pressure me to do something your employees and management obviously don't enforce.

CASHIER DENISE WAS FRIENDLY ALONG WITH OTHER HOME DEPOT ASSOCIATES

TODAY I WAS SHORT OF TIME , I WAS AT THE SERVICE DESK RETURNING AND ITEM . MANAGER AL CAME BY AND PICKED UP AN ITEM FOR ME OFF THE SHELF WHILE I WAS IN THE RETURN ITEM SERVICE DESK . I ALSO WOULD LIKE TO THANK ASSOCIATE ZALEN FOR MAKING EVERYTHING SMOOTH AT THE RETURN DESK .

The folks @ this location are quite knowledgeable about their product offerings and are always asking if there's something to assist me with. The staff is excellent!

I WOULD LIKE TO THANK KIONIA COLE FOR MAKING MY TIME EASY AND SMOOTH AT THE SERVICE DESK , AT THE LANCASTER HOME DEPOT

Cashier Denise always is PROFESSIONAL and COURTEOUS at the Lancaster HOMEDEPOT

LOVE THE LANCASTER STORE HOMEDEPOT ASSOCIATES , I ALWAYS FEEL AT HOME SHOPPING AT THE LANCASTER BRANCH . I WAS IN AN RUSH TODAY AN MISS SHARON IDENTIFED ME AS AN US VETERAN AND ASSOCIATES STEPHANIE AND LESLY WAS VERY POLITE AND COURTEOUS

LOVE THE FAMILY SHOPPING EXPERIENCE AT THE LANCASTER HOME DEPOT STORE .

Great customer service in the appliance area!