Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
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Showing 1-30 of 913 reviews
Mar 18, 2022
Excellence in products
Glad I stopped at this store!!!!
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Recommended
Mar 4, 2022
Big box expectations
Paint department seems stretched to its limits. I had a female employee helping pick out the closet match to a custom color I needed a tad lighter. Even with the tag from custom color match, we had to start over with square one, finding something close. Employee received phone call and was called away indefinitely. I figured it out on my own. Female seemed stressed. Paint mixer didn’t try to help with more than mixing paint per preselected color system. No wiggle room for expertise, must be the wrong pay grade to know more.
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Feb 26, 2022
Good home Depot
always very well stocked on everything
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Recommended
Feb 7, 2022
Terrible
If I could give them zero stars, I would. I will never shop there again.
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Jan 20, 2022
Just a great store
No matter what I need, the Killeen Texas store always is stocked and competitive prices with plenty of help and assistance. The store is clean and easily accessed and every product I’ve brought has lasted and I love shopping at this Home Depot
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Recommended
Jan 11, 2022
I ordered online and picked it up in the store - loved it!
This is the first time I ordered online and then picked up my order in the store. That's the fasted I ever got into and out of Home Depot. I needed to get some paint otherwise, next time I'll try the "curbside pick-up".
P.S. If you use the "Military Discount" add the Home Depot app to your cell phone before shopping in person at Home Depot, the QR scanner in the app is the only way to get the discount now at the register.
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Recommended
Dec 30, 2021
Great Service
Great service and friendly staff and always there when you need it
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Recommended
Dec 22, 2021
Amazing Customer Service
Went looking for carpet & got great customer service plus laughter.
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Recommended
Dec 16, 2021
great selection and prices
I'm a regular shopper and this store fills my needs well plus plenty of good employees in the store
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Recommended
Dec 12, 2021
My Foot
When you finally find the grade of rocks clients love it comes in a bag and not a tractor scoop!!! lol!!!
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Recommended
Dec 11, 2021
Home Improvement Store
Great store to shop in
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Recommended
Dec 4, 2021
always a great experience
I am always able to find what I need but I appreciate great and friendly customer service
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Recommended
Nov 27, 2021
Great Customer Service
Greg, was amazing KUDOS, My Husband & I went to purchase a new stove, since the old one decided to die on Thanksgiving while preparing dinner. Greg, made our shopping experience great & hilarious. Keep up the great work.
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Recommended
Nov 9, 2021
Good store
For the most part home depot is a good store. They need to make sure their products are separated based on the prices for the product. They need to check their inventories on each aisle to make sure that the inventories are up-to-date not just an empty box sitting in the slot. But for the most part the store is good.
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Nov 4, 2021
My Favorite Shopping Store
I bought everything for my home there.
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Recommended
Nov 4, 2021
Great Customer Servoce
I try my best to check out with Ms. Marie! She is the sweetest women ever and can always be found smiling! I k ow I’ll have a great experience if she is working checkout that day! Even if the self checkout os empty; I go to her!
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Recommended
Oct 28, 2021
Worst Customer Service Ever
Having ordered online for curbside delivery, at lunchtime, I received an email that indicated a later email would be sent when the item was pulled and ready for delivery, the item was in stock and available for pickup today. After work, I received had received no email, so I called to check on my order. 20 minutes on the phone, no pickup. I jumped in my truck, redialed and started to drive to the store. Along the way, somebody finally answered and indicated my item was pulled but curbside closes at 6:00 p.m., it was 5:52 p.m. Please come inside and we'll have staff bring it out to your vehicle.
Upon arrival, I wait in line at customer service while three clerks sit with no other customers. One is one her personal phone, then on the register. The other sits with her back to me at the returns counter. The young lady at customer service is handling phone calls and returning calls from the day. When the young lady on her personal phone gets off of it, she tells me the line is over there and points to returns. Of course, when I got there I was the only one in line, now there are five people lined up. No, I say, that is returns, this is customer service, see the signs? I've been standing here almost 15 minutes waiting for you to notice or the other young lady to finish with her phone calls.
About that time a gentle man, whose been pulling stock, comes and asks if he can assist me. I give him my order number. He looks it up, apologizes that it hasn't been pulled, and goes to pull it. He returns two minutes later with the young lady I spoke with on the phone who states, "After I hung up with you, I went to pull your order. Unfortunately, that item isn't in stock. Sometimes the system shows an item, even though we don't have it. If you'd like we can pull this other one for you. It's similar, but not what you ordered."
No information when it might be back in stock. No offer to have transferred from another store, and the kcker, the store down the road, in Temple, had 8 in stock. It's just a 27 mile drive. How do I know, because when I called, they answered in 1 minute, and confirmed in stock. When I ordered online, I received an email five minutes later saying it was ready for pickup.
To wrap it up, this store does not care about customers or customer service. The entire customer service staff should be fired, including the manager overseeing the department. He/she obviously does not know how to lead or set expectations.
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Oct 20, 2021
Great store
Can always find what I need to get the job done
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Oct 15, 2021
Great Customer Service!
I am currently repairing my home and have been shopping at this Home Depot frequently as of late. The customer service as well as the stock on all materials are outstanding and makes my shopping experience always a pleasant one.
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Recommended
Oct 12, 2021
Great employees
Have always had friendly customer service with Cherline. Wonderful lady!
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Recommended
Sep 26, 2021
Pricing
I bought a ring stick up cam from here and the shelf said it was 99.99 now 79.99 and they would not honor it after going back and forth the lady said fine give it to her for 79.99 then started to walk away and was like no give it for 89.99. I felt that was unfair and wrong. The cashier was extremely nice.
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Sep 26, 2021
Love this store!
My Home Depot makes it so easy to use the military discount! The people are kind and it is so easy to find what I need.
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Recommended
Sep 25, 2021
Customer service
I have been shopping around for tile. The customer service was amazing. Thank you Alysia for all of your assistance.
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Recommended
Sep 22, 2021
Nadine Customer Service Is Best
I bought multiple products from this location & whoever builds them is terrible at their job as I have had to return two wheelbarrows due to poor assembly. When using Home Depot products they break under pressure. Pressure bust pipes & Home Depot sells untested load bearing equipment that falls under pressure due to how it's assembled. I wish I had took pictures to show in this review as I have already returned & fixed the bad products. It was so bad I requested an unassembled wheelbarrow so I can be mad at myself if it's assembled wrong & fails.
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Aug 2, 2021
Monica, Tracy, Parul, Amanda you ladies ROCK keep up the exceptional customer service, THANK YOU!!!
Monica, Tracy, Parul, Amanda you ladies ROCK keep up the exceptional customer service, THANK YOU!!!
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Verified Purchase
Recommended
Aug 1, 2021
Always kept cleaner than the other hardware stores and has a great selection of items.
Always kept cleaner than the other hardware stores and has a great selection of items.
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Verified Purchase
Recommended
Jul 28, 2021
Read my comment in the survey.
Read my comment in the survey.
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Verified Purchase
Jul 20, 2021
Customer service was 5 star- above and beyond
Customer service was 5 star- above and beyond
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Verified Purchase
Recommended
Jul 19, 2021
I came in there today looking for some light bulbs for my ceiling fan - I first spoke with Brett ...
I came in there today looking for some light bulbs for my ceiling fan - I first spoke with Brett and I showed him the bulbs and he wanted me to buy light bulbs that are for the Refrigerator/ Microwave/ Oven - He proceeds to tell me “it doesn’t matter I recommended them to another customer and it worked” I proceeded to tell him if it was ok for ceiling fans it would say in the package- I don’t just use anything - I follow instructions/ So gets agitated and then Asa walks up and he asks him - Asa is like “whatever” and just points to bulbs and walks off! The worst customer service I have ever received…
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Verified Purchase
Jul 4, 2021
Prices in HD beats Lowe’s. I got my self a new washer and the price from the same model of washer...
Prices in HD beats Lowe’s. I got my self a new washer and the price from the same model of washer are drastically better.