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Filter Reviews By:Rating, Profile, Gender, Age (913)
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Showing 1-30 of 913 reviews
Dec 1, 2022
Awesome store!
Purchased the Pelonis 1500 watt oil-filled radiant electric space heater to use in my little shop in the back yard 12'x20' and it keeps a nice comfortable temperature and it's 42F out right now. Love it.
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Recommended
Nov 13, 2022
Great service
I purchase all of my cleaning supplies at my Home Depot
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Recommended
Nov 13, 2022
We love the Killeen Home Depot
We absolutely love the customer service we receive at Home Depot and especially the Killeen, TX location! Everyone is always so nice and helpful and they really just try to do everything possible to go over the top!
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Recommended
Nov 3, 2022
The Best
Great store, very helpful, very professional when we don't have an answer for how to repair things in our home.
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Recommended
Oct 30, 2022
Great
Great store, great employees. Love this location
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Recommended
Oct 15, 2022
Polite and helpful!
The customer service representatives we’re helpful, polite, and mostly well informed. Anyone who didn’t know the location of a product found someone who did!
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Recommended
Oct 11, 2022
Great checkout experience!
The checkout associate, Marie was very friendly and professional! I've been helped by Marie on previous visits and always receive the best checkout experience from her.
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Recommended
Oct 7, 2022
Great Shopping Experience
Had a great shopping experience at the store today. Received great customer service from all the Associates that I came in contact with. They made me feel that I was a valued customer and they were very happy to see me shopping at their store. I will definitely return for my next major project.
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Recommended
Oct 6, 2022
Pro desk customer service
Trinity is amazing. Incredible composure and willingness to try anything to help customers.
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Recommended
Sep 26, 2022
Knowledgeable and Experienced Employees
Tom P. in plumbing is an experienced employee that cares for his customer's needs. He goes up and beyond with helping you by explaining things to you and what is the best to use. Tom also helps you find those small items needed in order to finish your project. Thank Tom P.
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Sep 20, 2022
Best store ever!
Clean, courteous, fast and friendly service
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Recommended
Aug 20, 2022
Excellent customer service
The associates are always going above and beyond to give an exceptional customer experience!
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Recommended
Aug 9, 2022
Store Regular
Love shopping this store, for a slew of reasons, have been a regular for some years. The employees are helpful and professional. The products are great and even if one has to take something back the process is simple and quick.
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Recommended
Aug 4, 2022
Always a pleasant trip
Always well organized and adequate staffing.
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Recommended
Jul 18, 2022
Only Home Depot in town makes them think they can be rude and mistreat customers.
If you need curbside pick up find somewhere else to go. This store does not like bringing orders out to your car. They also take this opportunity to fill these orders with all the old, unsold merchandise they need to unload. That is what they did to me. They filled my order with old, brittle products that I had to return. I didn't bother to purchase a replacement from Home Depot. I purchased my replacement items from another store. The store employees don't care about customer service and seem to find it funny when an unhappy customer interacts with them. I've seen them look at a ringing phone after hanging up the phone while laughing and poking at each other making jokes about having hung up on the person on the other end calling back while they ignore it and just let it ring. What ever happened to making customer's feel valued? Since COVID we should just count ourselves lucky that they deign to come to work anymore? Are we just supposed to accept poor quality products being pushed at us because of "shortages"? Or the even poorer excuse of customer service being served up by lazy employees who don't feel like they need to take their jobs seriously because they don't feel they can be terminated? This Home Depot has come to represent all these things lately. Shop there if you want, but don't expect good quality or friendly service.
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Jun 20, 2022
Home depot employees
Store is somewhat organized and most employees are doing what they can for the customers in the Killeen Store. Prices are usually good for the most part and I go to Home depot mostly because they usually have the item I am looking for and saves me time, not having to "Look" for the item!
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Recommended
Jun 14, 2022
no help from staff
Needed someone cut 2x4x8 in the lumber dept, LOADS OF STAFFWORKING THAT DAY -just ignored us while they did their tasks, we waited 25 minutes for someone to cut the planks of wood. I register open that went so slow that after a long wait we had to go scan the wood ourselves to get out of there. Place was a mess
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Jun 4, 2022
Need More Cashiers
My husband and I were purchasing lights for our new home and upon checking out, the lines were a little long, especially at the peak times. We suggest having more cashiers available at peak time.
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Recommended
May 29, 2022
Killeen store is not my normal store (Tyler)... found it clean and well stocked
Folks were eager to assist especially the Pro Desk
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Recommended
May 27, 2022
Great and wonderful employees
The 3 employees who help me, were friendly, knowledgeable and had a genuine caring attitude.
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Recommended
May 14, 2022
Great Customer Service !!!!!!!
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Recommended
Apr 24, 2022
Employees
Need more friendly employees, and better training on customer service.
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Apr 14, 2022
Exceptional Service
I have a multi-phase home remodel project which is needless to say brings a level of stress, however the energetic eager to help attitude from Ms E & Jeri at the customer service counter to Juliana in flooring make this project a little bit easier with their expertise.
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Recommended
Apr 2, 2022
Materials and products
I bought a paint sprayer and exceed the expectations
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Recommended
Mar 26, 2022
Washer installation leaved much to be desired
Installers made up an issue regarding our water source pipes-investigated and no problem actually found by professional.
The delivered washer did not have the “Which cycle?” Instruction grid that the display model had inside the lid.
Overall, the washer is fine and was decently priced, if loud.
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Recommended
Mar 26, 2022
Absolutely filthy
Killeen’s HD is absolutely filthy, items all in the isles, you cannot hardly even get down and isle and the lumber department is in such disarray you have to sort through the bin to find any usable lumber
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Mar 22, 2022
Very nice staff at the paint section on a super busy weekend day!
Mrs. Tami at the paint department is super helpful and deserves 5 stars. All the staff the day I visit kept their pace and was very helpful and nice during a very busy weekend day! I will definantly go there again if I have another project!!!
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Recommended
Mar 20, 2022
Uncaring staff
Veterans discount is always changing and you don't find out til you checkout
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Mar 19, 2022
Appliance section
Ms Juliana at the appliances was super informative, patient and kind while I purchase my refrigerator and she helped me get a credit card
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Mar 19, 2022
Patient and Attentive
Charlie and Marie in Cabinets and Countertops are ABSOLUTELY AMAZING! Charlie is patient and knowledgeable about the products. He does his best to get you exactly what you want for the price you can afford. He took the time to describe the differences in the different cabinets and was always willing to locate a physical example when he sensed the look of confusion.