Reviews for Humble #576

Sam was very friendly and helpful with my home improvement concerns. He provided me with excellent electrical information.

Steven was great in appliances. He went the extra mile for me. He knows his job.

The store was absolutely amazing! All staff were very friendly and helpful. And they knew almost everything about the department and to help you in any projects that you have. I would definitely recommend this Home Depot

Steve in appliances was very helpful. He spent a lot of time helping with my washing machine selection

everything is organiza and easy to find

The employees really makes this store a wonderful place to shop for my home care needs and gifts. I have always found someone to assist me with products and answer questions or give advise on projects.

Bob is awesome at this store!

In general all home depot have good service but today was the worse service for this Home Depot. Customer service and check out got a 1 star for me. The cashiers had the never to put me on speaker phone as I'm giving her my personal payment information. WOW! can't believe it.

store was clean and things were easy to find

walked around the store, at least 4 employees passed by and never asked if I needed assistance. I was looking for appliance light bulbs, ceiling fans and bathroom and kitchen faucets. I gave up on the faucets. I had questions about the light bulb to make sure it was the right one. I finally walked over to the refrigerator to see a light bulb inside to compare. 1 employee who had already passed me once passed me again and still didn't ask if I needed assistance. Finally Sam the forklift operator came over spoke to me answered my question told me options and told me the better deal. And I greatly appreciate that. It should not have taken a 5th person to speak and ask if I needed assistance

Waited 15min in flooring to find out by Manager Vanessa that both her employees called in.

My customer service experience was very poor. I returned an item that I placed online because it arrived damaged. The store placed a replacement for this order and charged me more. I cannot understand why a customer should pay more to replace a defective item. I escalated my concern to the store, and they were unwilling to accommodate me in any way. This level of customer service is unacceptable in my opinion.

The store is always well stocked, clean, affordable prices and great customer service, always.

The cashier didn't know the product and didn't even know how to read the measuring tape. Was trying to charge more for a different item .

Friendly employees, social distancing safety measures in place, lots of items in stock, good prices, clean store, lots of parking.

Horrible customer service and not helpful not friendly and manager sucks as well need to get some customer service training for store manager and associates

Greatest shopping experience ever today...Thanks to Home Depot associate Sam.

The Humble, TX Home Depot store #0576 was a clean store, and it was evident that all means were available for shoppers to remain protected. We thank you and your loyal employees for being available to us, the public, in this time of need. I pray that all of the employees and their families remain safe and healthy throughout this virus situation. Respectfully, W A

I am a loyal Home Depot customer and recommend if it's possible go to the Summerwood, Porter, or any other Home Depot store. The Humble store has a history of incidents easily witnessed just go by and listen to employees screaming down aisles at customers. Absolutely the worst store consistently I've ever seen of any retailer. Most Home Depots stores are a pleasure to shop and the Humble store has some employees that are the best. However, its seems the Humble store seems to churn employees that are not supervised or trained that run around the store treating customers with impunity and disrespect.

Purchased a window AC. Opened the box and seen at one time the bottom of the box had got wet! There was currently black mold growing at the bottom of the box. The Remote and AC manual was missing from the box. Also come to find out this AC was a 2017 model sold as new in 2020. To make matters even worse, it was listed for a cheaper price online. I'm hoping this unit was new, instead of a return.

Sale cashier Jessica is great.

The associate at the home living was helpful and friendly

My wife and I were looking to purchase a washer and so we only went to that department. The store was very clean in the areas that we were in and it appeared that the shelves were stocked properly. The Appliance Specialist(s) showed us the area to search and left us alone to look at several different brands, When we narrowed it down to two possibilities, we asked for help and the specialist explained that he would take one over the other because of recent issues with warranty repairs on one of them. He then checked for earliest delivery and we decided to purchase the washer with a 5 year additional warranty, because he explained the pros and cons in terms we could understand. Quite a pleasing experience for us. I think that the only issued I had was that even though the washer was on sale, I did not receive my military discount. The specialist explained the reason for that, but it is still a thorn in my throat. We Veterans earned these privileges because we committed our lives to maintain freedom to every American citizen. If you could understand our position, perhaps we would have 10% discount on everything we purchase, including sale items.

The Toro lawn mower mdl# 20340 I purchased started on the first pull 4 stares for that.

I purchased 4 appliances from Vanessa. She was very helpful , knowledgeable and friendly.

After waiting in the long line for check out and I finally get there to check out and leave and couldn't get assistance to load my item. I waited almost 30 minutes for help and I finally decided to return the product and I left

terrible customer service, no one available to help. after wasting an hour in the store. i will never return

Ordering online and having my items ready and waitin is awesome. Employees were nice and helpful

Everyone is very friendly and polite and always willing to assist wherever needed or answer any questions that may be needed!

Racist managers on duty during the day that seems to find enjoyment in trying to degrade a person's intelligence. Watch one of the managers leave the store just to get a police officer to go after the customers when they DID NOT steal anything or cause a physical confrontation with any of the employees. it looked like the manager feelings were hurt and he acted accordingly...childish.