Reviews for Hermitage #733

I was in the back, looking at a lamp, and the only thing I saw was the display. The lamp was kind of tall, so I was jumping up and down trying to see the top of the lamp because it was a very unusual lamp. The assistant manager, Scott had come riding by on some machine being spotted by another employee. When he saw me having trouble looking at the lamp. He stopped, got off of the machine, and assisted with getting the lamp down so I could actually see it more. At that time we figured there were no lamps in stock because we couldn’t find them anywhere, so I went on my way and he apologized. As I got to the front of the store, I saw Scott again, and it just so happened that I had taken a picture of the lamp because I liked it so much. I asked him if there was anyway possible that I could find a lamp at another Home Depot. It did not have any tag or anything on it. So he took a picture of my picture, and after about three minutes, he had found that there, indeed, were five lamps in the building . He gave me the information and I took a picture of it. He explain to me exactly how to get to the aisle, what day it was in and the location. He explained exactly how to find it, and where it was so when I went to the back, I immediately walked up to the right day, and found five of the lamps. I was so excited to get the lamp that I immediately put it in my cart and ran back up to the front to show him that I have found it with no effort, thanks to him. He has the greatest smile, and was genuinely friendly. I normally don’t do the home improvement stores. I’ll leave that to my husband, but he made today a great day, because I never can find anything on my own in that store. Scott is phenomenal!

The staff at the Pro desk are always courteous and professional. They help me to find what I need and advise me on how to place my orders to be processed in a timely manner.

The staff is very helpful and attentive. The store is well organized.

Home Depot in Hermitage, Tennessee has always provided friendly, efficient service. I have never had a problem when I shop there.

Lester was super friendly and helpful. Made our trip a pleasure.

Lester H provided exceptional service for me to purchase a new saw. He went and retrieved a cart and helped me load the saw. Then he accompanied me to checkout. He offered to walk to truck and help me load too but I told him I could manage. Employees at other stores will not personally assist patrons anymore - all they do is point to a direction for you to locate and decide what product to buy. Lester H. Is an extremely valuable asset to Home Depot!!

George at the checkout line was great!

Hermitage TN Home Depot is my go to place for all my building and hardware needs.

I have an experience for more than 9 years using this store the store has quality products and the staffs are very good and collaborative.

Miserable experience due to lack of staff (to be fair, it was 5 pm on a Tuesday) until Derrick's friendly face and helpful manner made it all better. Such a nice guy.

All the staff i talked to was helpful and friendly

Everytime i shop here the people are wonderful and very helpful!

Return of a moving box was refused because one corner was dinged up. I explained that it was that way when it was delivered to us. The employee's reply was "We can't sell it, so we can't take it back." I asked if how someone could get a refund when the item was damaged in shipping. Her response was "You don't. You bought it and we can't take it back if it's damaged." I explained again that it was damaged when it was delivered. Got the same answer: "You bought it, so it's yours." I told her I didn't need it any more since our move was cancelled and they could just throw it away. She said, "No, you have to take it with you. It's yours."

I returned some materials and the customer service woman Brianna was just rude and disrespectful

Self checkout. Nice store very clean.

Couldn't ask for a better customer service experience working with Jennifer. She did a masterful job assisting me.

They always have what I need! I’ve been with Home Depot for 5 years! Never disappointed

my garden looks gorgeous because of Home Depot

Excellent service ! Product was ready and on a cart.

They have a wide variety of products and if you are not happy with what you bought they go out of their way to make sure you get what you want. They also price match which is nice so your not paying more than anywhere else. The workers are always helpful and friendly!

I bought opps paint cheap

I had made a return for $507.64 and after waiting 3 weeks and numerous calls to the store, I go and speak to Michele. Which ends in her refusing to let me purchase materials so she didn’t get negative reviews

I had the best experience with a cashier today. His name is James (Jimmy). I hope this reaches him cause he was a God sent for me today. He was absolutely the best in his treatment with me and other customers. You don't get that in today's world and he over delivered with his upbeat and respectful attitude.

If you are on the fence about or new to the area and are looking for help from a home improvement location, this Home Depot has been consistently helpful in my visits there.

SHACARA is the best. She went out of her way to make sure that our order was taken care of

Jim G (in paint section) and Michelle, the store manager, went out of their way to help me. My Mom is losing her memory but still very functional in other ways. She bought 4 cans of the paint I wanted, not remembering that I have severe allergic reactions (coughing, wheezing, headaches, asthma) to ANY paint except BEHR Pro Performance low odor. It’s just the only paint on the market I can tolerate. She bought 4 cans of the wrong kind. I asked if I could exchange and told them why. Jim G went out of his way to help me and made sure he got approval from the store manager, Michelle, who was also eager to do the right thing and help me. I would have had to eat $170 in paint and instead they let me exchange. I’m just really grateful. In this sometimes cruel and broken world, they showed me tremendous care and kindness and I just think that needs to be talked about and celebrated. I’m so grateful and now I’m a loyal customer for life.

Mike in Plumbing is a true professional and found all the fittings that even Fergusons could not. Because of Mike in Plumbing, the HD location in Hermitage will be my new go to!

Our cashier Margaret was great! Super efficient, friendly, respectful and very polite !! She was the best !

She is the expert when it comes to all things washers and dryers

Good rating for store. Disappointed with problem on finish on product, but Hampton Bay offered options to correct problem. So overall good review.