#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(585)240-8430
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
770 Jefferson Road
Rochester, NY 14623
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Customer Store Reviews

  • 4.7 out of 465 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (465)
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Showing 1-30 of 465 reviews
Awesome!!!
Meg was great just love going to this store all the employees are so nice and helpful
by
    • Recommended
    Hope that "Joe" is working, he knows everything!
    God bless whoever dreamed up 'Shark Bites'
    by
      • Recommended
      moulding
      great selection, low price, high quality
      by
        • Recommended
        Friendly and Helpful Employees
        All our purchases/returns are done effortlessly. Employees are fabulous at this location
        by
          • Recommended
          Jessica is an awesome cashier
          She went above beyond her job she asked me if I found everything and asked if I wanted a bag. She explained why I should use a bag. Very solid employee.
          by
            Great Customer Service
            Recently shopped flooring in the Henrietta store, and I’d just like to say thanks to the gentleman working Sunday. They were very helpful and made my shopping experience productive and worth the effort!
            by
              • Recommended
              All About Service
              Came to price an item. Gal at door assisted immediately, called Joe in appliances, fifteen minutes or so we were out the door with a new freezer. Joe made such good sense, we bought it then & there!! CUSTOMER SERVICE LIVES!
              by
                • Recommended
                Customer Service Desk less than helpful
                Tried to buy a $1,000 tool chest and have it delivered. Sales associate seemed like I was a bother to him. I left without it. Another retailer will more interested in the sale.
                by
                  There must be a great management team!
                  There are so many exemplary staff here, so managers must be doing something right. It is always a good shopping experience, well stocked, clean, and friendly. They earn my loyalty and seem appreciative for it.
                  by
                    • Recommended
                    Great Features
                    I always like the product from Home Depot.
                    by
                      • Recommended
                      Bathroom remodel
                      All the employees were extremely helpful.
                      by
                        • Recommended
                        Consistently Great Shopping Experiences
                        We can normally find the items that we need in stock. It is relatively easy to find items in the store because it is well signed. The staff are friendly and always ready to take questions.
                        by
                          • Recommended
                          Employee
                          Joe he’s always nice and helpful he’s the one I go to for any questions and that’s why I like going to that store my wife says the same thing. Thank you Joe. From Bruce & Lorrie
                          by
                            • Recommended
                            Blinds treatments
                            Chris is so good and experienced in blinds section.
                            by
                              • Recommended
                              Henrietta Store
                              This store is awesome! Great customer service and the knowledge that the associates have is incredible!!
                              by
                                • Recommended
                                Cool hardware store
                                I am very satisfied whit this store very convenient helpful
                                by
                                  • Recommended
                                  Henrietta Garden Center
                                  All plants were very healthy looking and everything was very organized and neat!
                                  by
                                    • Recommended
                                    fair selection of items
                                    store has fair selection of items, but costumer service is down, train you employees HOMEDEPOT.
                                    by
                                      Great helpful employees
                                      Five different employees helped me and all so nice and helpful: Diane, Sarva, Haydar, Mechelle and Cay
                                      by
                                        • Recommended
                                        Terrible staff
                                        Lawn and garden staff refused to help lumber staff who were overly busy
                                        by
                                          Clean, friendly,efficient
                                          Shopping around for anew stove today and visited another very well known retailer first. We found the store filthy and difficult to shop. Upon visiting the HOME DEPOT we were very impressed with cleanliness and displays that were easy to shop and compare. Staff was very helpful, knowledgeable and polite. I will definitely shop here for my next purchase…
                                          by
                                            • Recommended
                                            Diane F was outstanding
                                            Thank you Diane for being such a great asset to Home Depot. From the ease of my return to you helping me in plumbing and electrical abs then checking me out . Outstanding customer service !
                                            by
                                              • Recommended
                                              Nobody acknowledged me
                                              Walked in and walked through the entire store and not once did an employee even make eye contact or say hello
                                              by
                                                Great service and prices
                                                Always a pleasure to shop at this location. I found everything I needed for a last minute Christmas project.
                                                by
                                                  • Recommended
                                                  Needed a Security Camera ASAP
                                                  We had some vandalism in our back yard on some Christmas decorations and the Sheriff suggested we get a Ring Flood Light Camera. We went to Home Depot as I had a gift card. Our cashier Sandra was so helpful and knowledgeable! You could tell she loves working here at this store and loves to help others, which is refreshing the way things are now during Covid and no one wants to work, and those who are, are pretty miserable! Sandra in our opinion went way above and beyond in answering questions and explaining she has the same Ring and loves it! She showed us how it works on her phone and answered questions we had. Sandra is a keeper!!!
                                                  by
                                                    • Recommended
                                                    Helpful crew early Saturday morning
                                                    Was greeted by a chashier who directed me toward an employee who was extremely helpful. He assisted me to select proper subflooring for a project, helped pull and load material to our cart. Probably the best HD experience ever. Thank you, thank you
                                                    by
                                                      Great assistance
                                                      Diane helped me exchange a light bulb for the brightness and length of usefulness that I needed for the best value. Since my husband passed away two years ago Diane has often provided an excellent education for the wide variety of projects I am learning to do by myself. She makes me laugh but never laughs at me! That's an extra bonus!!!
                                                      by
                                                        • Recommended
                                                        Washer & dryer LG
                                                        My wife and I bought these back in January. She loves them!
                                                        by
                                                          • Recommended
                                                          Excellent costumer service
                                                          Very organized place, I loved the customer service by "Meg" during checkout, I definitely plan to come back in the future. Great location
                                                          by
                                                            • Recommended
                                                            They ran out of propane. If every employee I walked by hadn’t avoided eye contact they could have...
                                                            They ran out of propane. If every employee I walked by hadn’t avoided eye contact they could have told me while I shopped for a new gas grill. I felt like they were indifferent to being there. My tip for improvement, plan for the holidays and make a backup plan when you run out of a high demand product. The large empty spots and browning plants should have given me pause.
                                                            by
                                                            • Verified Purchase
                                                            Showing 1-30 of 465 reviews

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