Reviews for Hayward #1017

Easy to find

Dena is awesome. She corrected a problem that I had when I purchased a washer and dryer. She is very thorough and knowledgeable!

Rubie was excellent! I was standing at the self checkout station looking at the screen trying to figure out what button to press. She came out of the blue pressed the button , i said thankyou and she walked away. Anticipating the needs of a customers is what makes great employees. Adili Skillin

It's very easy to find what you are looking for in this store. in and out in about 15 minutes.

You will not have to walk up and down the aisles to look for someone to help you - the workers work as a team finding just what you need.

1st bathrooms were disgusting...2nd there were no shopping carts available i asked a member were i can find one nd he said yea outside in the parking lot were you people leave them all the time 3rd i was looking for a item nd i asked another member nd he said i dont now go that way nd kept talking to his co worker not work related conversation nd 4th no cashiers open only self cashier nd i was in line for a little over 30 min alot of people were complaining of the same thing they should have cashiers available all the time

Store was clean and the employees were very friendly. Thank you

i like this store

Great customer service and if you need something garden look for this young man named Ortega he's the best

So far our experience with carpet ordering and installation is taking well over 3 weeks! When it came to installation (Home Depot uses 3rd Party installer and Home Depot does not have control or guarantee what happens here.) they double booked and had to be re-scheduled. How convenient for them but not so convenient for us. Installation is not done yet...stay tuned how this all turns out!

My project requires 105 boxes of Pergo laminated flooring which no single home depot has enough quantity. There is not enough time to special order. The helpful salesperson from Fremont broke the order into 4 batches (40+25+10+30) for Oakland, Hayward, San Leandro, and Emeryville store pick up. I prepaid everything. The order distribution is based on each store's online self reported inventory. We make sure each store has sufficient quantity and in fact leave a few out for margin (e.g. Only order 40 when there are 45 or more). All stores confirmed merchandise ready for pick up in two business days through a standard email. As it turned out, the Hayward store only has 22 on hand so it adjusted the order down from 25 to 22. But other than the number changed, there is nothing mentioned or highlighted in the email the order quantity is adjusted down. This is mistake #1 as a customer can easily overlook the quantity has changed in the email. They might notice only at pick up time which could be too late. When I arrived at the Hayward service desk, the clerk notices a refund is marked but has no idea what it is about. I asked could it be the rebate credit for my Home Depot Pro account. She thought so and rang up the register to refund 3 boxes worth of money. But at the time, neither she or I have noticed that the refund is because the quantity is changed from 25 to 22. That is mistake #2 as the system is so cryptic (and the employees are not trained to compensate for it) that even the employees do not understand what the refund is for. The store was very prompt in wheeling out my 22 boxes of Pergo laminated flooring on a big orange cart. Now the paperwork seem to be in order, I was ready to go. Then I notice one of the box was opened and defective. But the opened box was hidden one layer below so I notice it before loading only by luck. This is mistake #3. If the clerk load an open defective box (because it is the last box), the clerk should put it on top and clearly communicate it to other clerks and the customer. Let the customer decide whether to accept it. I talked to the service desk which is at this time managed by two young ladies in their late 10's or early 20's. They look like interns to me. Unfortunately they have no idea what to do. One suggests I get a replacement box on my own. But I have no idea where is it stored so I asked them to get help. They got on the phone paging service but nobody came to help. Actually a couple other employees came by casually find out what is going on. But none of them help. My sense is that it was not their department. This is mistake #4. If your interns are not trained, then have good people back them up. As it turned out, I have perishable good (a fresh fish) in my SUV. I cannot afford wasting more time in the store. So I asked to speak to the manager. The manager (actually Assistant Manager) did show up promptly in less than two minutes. I explained to him the problem and he quickly checked the inventory and informed me there is no more in the store. He apologized for my inconvenience and expressed appreciation for my business. He was not rude or anything like that. But the way he says it sound scripted instead of from the heart. All in all, I do not feel the employees for this store are committed for great customer services. This is in contrast to the employee I met in Fremont store. She went out of her way trying to figure out how to get my order in. When the online system does not allow her to input my Home Depot Pro discount code, she checked with her supervisor and figured out alternative way. She gave me her business card and invite me to call her if I run into problem getting the discount.

Employees are very helpful and nice. Highly recommended.

If you are ever in the area and are in need for good customer service go see Dena and Cheri at Home Depot in Hayward!

Thank you for always providing no hassle excellent customer service.

My husband and I like this Home depot. Location is great and it is easy to drive in and out of the parking lot compared to the San leandro Home Depot. Employees are always helpful when asked.

We like this store. It is easy to get in and out of the parking lot and has helpful employees. This store usually has the products were are looking for.

Very helpful employees that will walk (lead) you to your items and many are available on floor. Will call for specific skilled employee if you need one. Customer service is excellent.

I LOVE HOMEDEPOT!

Clean store Got the help I needed Was in and out real quick

Small problem with the survey which is that I the question about help from the store employees the selections were: not agree at all not agree not agree or agree Agree Totally agree Not in those exact words but you get it. I chose not agree or agree and was asked why did I not agree when I did neither. Why does the middle response require I explain the not agree side of that choice when I didn't agree with not agreeing or agreeing? Just curious that that response falls on the not agree side of the survey.

good store, nice folk, they have what I need when I need it

Very knowledgeable employees and clean atmosphere

I am always happy to shop here for most any thing I might need for home repairs, gardening, landscaping, pavers, redwood and a lot of other things I look for in home improvements, decorating etc. I love Home Depot even just to walk around and I always find something I need, even just glue, light bulb, sharpee, gloves, soil, mulch, or just seeds! I always buy alittle something. I never go empty handed! Thanks Home Depot!

Very helpful.

Always friendly and find everything i need

This is a great store with a friendly staff.

It’s not everyday you find a store that willing to stand behind a warranty on a product they no longer sell. It even harder to find people like Yesenia and Andrea that work at the store that will take the time explain the process steps you need to do and go above and beyond their normal duties and help a customer out. Thank you.

VERY HELPFUL, AND EVEN THOUGH THE ITEM I WAS SEARCHING FOR WAS NOT IN STOCK AS ADVERTISED, THEY WERE ABLE TO OFFER ME AN COMPARABLE ITEM AT THE SAME SALE PRICE. GOOD JOB

I was completely remodeling two bathrooms in my house and needed a lot of help ordering things from vanities, lighting, fixtures, paint, medicine cabinets, flooring and towel bars everything needed for a bathroom. I went straight to Plumbing with measurements in hand and didn't have a clue what I was looking for and the girl working in plumbing help me so much to find everything that I needed. I must have been in the store for 2 hours as they had such a selection I was having a hard time deciding which ones I wanted. That's where the employee came in and helped me so much to put things together that would look good. Ending result was my bathrooms came out beautiful. I would like to thank the store which had everything in stock and then some and also had many things to choose from. The store was extremely clean and everyone I've talked to was very courteous. If you're doing any remodeling I definitely recommend this store. I give them 5 stars in every Department.

Great store, was helped when needed and very friendly cashiers who make you want to shop at this particular home depot again.