Reviews for Hanover #4168

Ali is such a pleasant employee. She helped us look for flooring and was going to assist us in doing an online order when my husband found the same design in another brand. When we were loading our vehicle Ali walked up to ask to ask if we needed assistance again come to find out that wasn’t even her department.. I’ve been to this store a lot in several years I’ve never had a good experience until today.. Ali is definitely a gem.

Held find the price / copy identification number to get accurate price / identification

Michelle was able to perfectly match an old paint color. She was patient and friendly. I will shop there again because of her.

Joe was extremely helpful w/ cutting plywood. He took his time and measured well. Everything fit. He had a wonderful attitude even though my list was long. This is the second time Joe has cut for me. Ken approached me while I was checking out and asked if he could load my vehicle for me. He was charming and very helpful. He clearly LOVES his job and coworkers. His bubbly attitude is quite infectious. This type of service makes me a return customer to Home Depot. No need to go anywhere else. Thank you for bringing 1960’s customer service back.

We bought drywall and when we got to the parking lot to put it in our trailer we were greeted with an exceptional employee, Ken Smith, He absolutely was one of the best employees I have seen in a long time. Good employees are hard to come by. Keep that one and I hope to see in the future that possibly he will move up the ladder. Very friendy, respecful and curteouse.

Bought a chest freezer. Checking out was fast. And Kent walked with us to the vehicle and helped to load it.

Not very Military friendly. It was more Military friendly years past!

The cashier Samantha F at customer service on 9/2 (red hair) was amazing both in how she handles other customers before me and handled my issue as well…. This was the first time I’ve seen anyone there seem so proud and joyful to be working there…. She’s a positive influence it seemed as she was interacting with other employees as well.

I never have a less than good experience here. The products are well organized and the shelver are well stocked and marked. If, for lack of seeing what I'm looking for, there is always someone to take me straight to the product, that I normally overlooked.

Everything in stock an marked accordingly. Executive staff extremely pleasant and helpful.

When you go to this location look for Howard he is the best. He takes his time to educate you and breaks things down when you look confused. He is definitely a Blessing.

Bought a mower today, great experience! Joan, the associate who helped us went out of her way to explain the warranty. Super pleasant person!

Tried to return items bought that were not used, and customer service rep was rude and wasted 45 mins of my time to tell me that they could not be returned and I asked to speak to a manager. No manager came out to speak to me. The the customer service rep decided to start yelling at me as I walked away from her counter

Recent purchase of bulk bagged item had a sign posted showing one price but the computer charged a higher price. When clerk questioned, he said sign should have been taken down earlier, due to price change! This is not a very good way to treat your customers!!!

I have made two separate appliance purchases at the Hanover location and the associate who helped went above and beyond to accommodate me! The same cannot be said for competitors and that is why I will always choose this Home Depot for any of my home needs! Very customer service focused!

The store is well stocked, and have knowledgeable staff in the various departments. Customer service and the staff is extremely friendly.

Got everything I came for and my cashier was great! I will not go to another Home Depot besides Hanover, PA. Thank you Cornielia for being great!

Jonathan Daner and Abe were excellent in helping me find what I needed for my bathroom remodel

OVER THE PAST YEAR I HAVE HAD AN EXTENSION TO MY HOUSE 90% OF TE MATERIALS HAVE COME FROM HOME DEPOT I HAVE HAD TO ORDER SOME THINGS WHICH ALL CAME IN A REASONABLE TIME THE STAFF HAS WORKED WITH ME ON SOME SPECIAL ITEMS ALL MATERIALS WERE GOOD CONDITION

NOBODY AROUND TO ASK FOR ITEM LOCATION

I went to buy paint this morning and was very happy with the help that I received in the paint department and also the cashier was very friendly

Noah in the paint department is the best. This guy kills it everytime!

Excellent help from the paint department with our 5 gallon buckets. They helped us select and mixed our desired product. They offered knowledge and handling of the products to make sure our use of the product was to our full advantage.

The associates at this location really make the store complete. Every associate that I passed had a smile on their face and asked if I needed assistance or had any questions. They were all very helpful and very friendly! I will definitely be returning to this location!

We were not looking to make a purchase. However, we found an item in the clearance section that was still full price, with a badly damaged box. When I asked for assistance, Tim from the Garden Center stepped forward. He looked up the item, checked to see why and if it would be marked down. He talked with me for some time and because of the condition, offered a discount. I told him we'd be back Monday. He told us he'd be there at 5:30, and he was. He walked us to cashier, and made sure all went well. From the moment I asked for assisatance thru check out , he was extremely pleasant and helpful. All the employess were friendly and offered to help. We shop elsewhere, but lately, we find Home Depot to be more helpful and "user" friendly!

5/1/2021 - A HUGE shout out to L.A.B. Assist. Store Manager!! Her assistance in finding additional inventory, putting gloves on and helping load, and corrected a previous purchase (wrong poles and a lot more to the story) and allowed the return of them!! I expressed a VERY heartfelt thank you! Her interaction with me and service was amazing! THANK YOU!

Great service! You'll be glad you shopped there! The employees go out of their way to help their customers! Keep up the great work! Hats off to all! Customers really appreciate employees who go the extra mile.

I've been to a lot of Home Depots over the years, but after the exceptional service I received at your Hanover store I can say it's one of the best. I'm a retired USAF Colonel and have lived in a lot of places over the years, so I've been to many home improvement stores. I'm also an Architect and like to do most of the work around my homes myself. Your manager Darrick and team members Rosemary and Kira were all very professional, knowledgable and friendly, especially Darrick! Your Hanover store will definitely be the one I go too when I need a home improvement item(s) in the future. You are lucky to have Darrick on your team. He's definitely a leader and exceptional manager. Others respond favorably to his management style. I appreciated his knowledge and expertise when explaining various tractors and equipment to me. Finally, how he resolved my frustration because of the delivery problem was exceptional. My only recommendation is the Hanover Home Depot get its own large delivery truck. With all the deliveries stores do now, you will definitely need one, and not have to rely on another store.

A store you can ALWAYS find an associate to help you. Friendly and courteous. This store values my business and it shows! The associate offered me self checkout (long lines at the registers) and I said "I don't like self checkout" and he said "that's ok I'll help you and then all you have to do is pay at the end." What a relief- because I would have just came back or not purchased anything that day if he had not helped me. It's not that I can't use self checkout, I would rather have a friendly person doing my transactions. Self checkout is unfriendly, lame and so anti-social.