#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)693-8404
Tool & Truck Rental(281)693-8403
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
6850 S Fry Rd
Katy, TX 77494
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Customer Store Reviews

  • 4.4 out of 653 reviews
86%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (653)
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Showing 1-30 of 653 reviews
Most of the time I can find what I want.
Most of the time I can find what I want.
by
  • Verified Purchase
  • Recommended
COVID 19 precautions I give them a 100 %! I am very impressed by the employees at this store, the...
COVID 19 precautions I give them a 100 %! I am very impressed by the employees at this store, there was an employee at the entrance of the store leading the way, there is a hand sanitizer station as you enter, there is only one way to exit and one way to enter. In the checkout lane the floor is marked to respect the six feet distancing between customers. I needed to find rope lighting and an employee came to the aisle where I was to verify that I was satisfied with the product. The store is very clean as well, I felt safe. Very impressed! I will definitely buy again at this store! Thank you!
by
  • Verified Purchase
  • Recommended
Poor customer service. Ryan in garden center needs additional training.
Poor customer service. Ryan in garden center needs additional training.
by
  • Verified Purchase
1 found this review helpful
good service!
good service!
by
  • Verified Purchase
  • Recommended
I think under the circumstances we are under durning the pandemic I applause the people working a...
I think under the circumstances we are under durning the pandemic I applause the people working among all of this
by
  • Verified Purchase
  • Recommended
great people nice and helpful
great people nice and helpful
by
  • Verified Purchase
  • Recommended
Horrible customer service.
Horrible customer service.
by
  • Verified Purchase
The store is clean, and the products are easy to find. It is important that the employees are fol...
The store is clean, and the products are easy to find. It is important that the employees are following good safety practices regarding social distancing and masks and requiring customers to maintain social distancing while shopping.
by
  • Verified Purchase
  • Recommended
I depend on this store and always find everything I need for my landscaping business.
I depend on this store and always find everything I need for my landscaping business.
by
  • Verified Purchase
  • Recommended
Waited 45 minutes for an item I had shipped to the store. Eventually took delivery and returned ...
Waited 45 minutes for an item I had shipped to the store. Eventually took delivery and returned sight unseen because they could not find it. Staff was very unapologetic about wasting my time.
by
  • Verified Purchase
I love this store. Very clean and friendly people. Thank you Home Depot
I love this store. Very clean and friendly people. Thank you Home Depot
by
  • Verified Purchase
  • Recommended
1 found this review helpful
It is one of the first store you should look into it if you need something relevant.
It is one of the first store you should look into it if you need something relevant.
by
  • Verified Purchase
  • Recommended
Great Experience at the appliance section today. Sales staff was very patient and attentive and w...
Great Experience at the appliance section today. Sales staff was very patient and attentive and we were done and out of there within 20 minutes!
by
  • Verified Purchase
  • Recommended
Great job with customer service! Everyone is always very helpful.
Great job with customer service! Everyone is always very helpful.
by
  • Verified Purchase
  • Recommended
The guy I met at my visit on 3/9 at ally-17 get a huge support. Maliha was very helpful in checki...
The guy I met at my visit on 3/9 at ally-17 get a huge support. Maliha was very helpful in checking me out.
by
  • Verified Purchase
  • Recommended
HD employees are friendly 99.9% of the time
HD employees are friendly 99.9% of the time
by
  • Verified Purchase
  • Recommended
pleasant and knowledgeable staff
pleasant and knowledgeable staff
by
  • Verified Purchase
  • Recommended
This is a great location, very clean with excellent customer service.
This is a great location, very clean with excellent customer service.
by
  • Verified Purchase
  • Recommended
I was there last night and I got great assistance from a gentleman in Hardware he was very helpfu...
I was there last night and I got great assistance from a gentleman in Hardware he was very helpful and it took his time to assist me with my search. Thanks,
by
  • Verified Purchase
  • Recommended
Store is always very well organized. I am always able to find and employee to assist me if I hav...
Store is always very well organized. I am always able to find and employee to assist me if I have any questions on products that I am interested in.
by
  • Verified Purchase
  • Recommended
Great store—staff is always professional and willing to help.
Great store—staff is always professional and willing to help.
by
  • Verified Purchase
  • Recommended
Store is clean and associates are friendly and are willing to help when help is sought to find ...
Store is clean and associates are friendly and are willing to help when help is sought to find product or for how to do type questions
by
  • Verified Purchase
  • Recommended
We are definitely coming back to this location! Jimmy the assistant manager is exceptional!
We are definitely coming back to this location! Jimmy the assistant manager is exceptional!
by
  • Verified Purchase
  • Recommended
This store is always well-staffed with helpful employees.
This store is always well-staffed with helpful employees.
by
  • Verified Purchase
  • Recommended
The store clerks and customer service reps here are excellent! All very friendly and helpful
The store clerks and customer service reps here are excellent! All very friendly and helpful
by
  • Verified Purchase
  • Recommended
The repensatitive at return counter is very rude and she didn't treat me fairly.
The repensatitive at return counter is very rude and she didn't treat me fairly.
by
  • Verified Purchase
They have two very large tents in the parking lot that make parking difficult. Also, they have s...
They have two very large tents in the parking lot that make parking difficult. Also, they have so much merchandise in the aisles that you cannot move around the store without having to wait for someone in front of you.
by
  • Verified Purchase
The cashier Umija was very helpful and thoughtful . I appreciate fot the services.
The cashier Umija was very helpful and thoughtful . I appreciate fot the services.
by
  • Verified Purchase
  • Recommended
Employees on floor knowledgeable about store products. Billing department not so much.
Employees on floor knowledgeable about store products. Billing department not so much.
by
  • Verified Purchase
  • Recommended
Great shopping experience at the hardwood department. Sales man Micheal was able to save our valu...
Great shopping experience at the hardwood department. Sales man Micheal was able to save our valuable time and energy throughout the hardwood installation journey
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 653 reviews

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