Reviews for Gig Harbor #4728

When there was confusion about pricing on an item at check out, Gina honored the scanned price which was on my favor. All staff involved were very courteous, friendly and professional.

I highly recommend this store for selection, price and customer service. Worth the drive from Port Orchard!

The most frustrating part of purchasing the very expensive and extremely heavy Husky tool bench was having the confidence the product was in perfect condition before I took it home. I didn’t think I should have needed to make sure all the casters were put on property or the items that I didn’t know it included were all there. The sales lady should have helped to make sure everything was there and ready for purchase before I left. The one most obvious piece that was missing was the handle to raise and lower the table top. I mentioned it to her and she just took one from another unit. I was so distracted by that I didn’t even realize the drawer liner mats and the instructions were also missing, and didn’t find out until I had already gotten it home and stared wiping it down. I returned to the store and found the same sales lady who helped me in the first place. she told me she couldn’t help and that I needed to call Husky customer service. I complied, a little perturbed at this point. I should have went straight to HD customer service, but I didn’t. I googled Husky and found out Husky customer service is HD. Good thing I called in the parking lot of HD. I went back in and spoke to customer service. She helped me and got me squared away with the Husky drawer liner rolls. I went back home to get them cut and installed and on closer examination of my new tool bench I noticed most of the casters were missing the bolts that held them on. I was pretty mad now. So I decided that was enough and to just return the thing. We loaded the beast back onto the trailer and took it back to the store. I explained this whole fiasco to customer service and she made sure I was able to get it replaced with a brand new one that was still in the box. That one was perfect. So yes, it was very frustrating having to repeatedly return to the store just to get a good fully functioning work bench, but in the end I came out of it a very happy customer. The bench is a 72”x24”, very heavy duty and I’d recommend it everyone looking for a unit like it.

This store continually closes all their regular cash lanes and then has associates "help" people out their purchases through the self checkout machines. This artificially inflates their popularity and justifies more of them. Also, this store cannot hire and retain for some reason. A livable wage might not be something they're willing to offer, or perhaps it's a toxic workplace? After months and months of a complete lack of staff, one starts to question the leadership in place.

I've purchased multiple appliances and products for my business needs and keep coming back for more!

I bought this item in the store and they said they would have it shipped to the store in three days. Four days later I was told it wouldn't be here for another 9 days. Well that's a Federal Holiday, so I didn't believe that either. Be honest and communicate

When we built our home in 2007, Home Depot was there for almost anything we needed at the spur of the moment. We typically shop HD as it is convenient and the employees are willing to help.

I designed a new front door with Miriam in the Gig Harbor store. She helped me design a beautiful door exactly to my liking and made it a fun experience. She provides helpful explanations and has excellent customer service skills. I can't wait to get it.

Usually not very crowded or dirty. Also far enough away from the gettos that it has a safe feeling to it. Hope that lasts...

Jennifer is absolutely the best

I really like the selection there

I have been going often for my home remodel and find the employees helpful and friendly at this store.

She’s always so friendly and helpful

We purchased 2 vanity cabinets for our bathrooms today. They had a wonderful product selection. Found the exact size, color, and style we were looking for. Thank you so much!

Had what I needed and great customer service

Jennifer thank you again

Employee Joe is amazing ! He is polite and friendly and helped us load a large patio set and multiple bags and gravel and had a smile the entire time.

Only self service no checkers, but employees standing around everywhere. I was there for a half hour and left without the propane I came for.

Don made our shopping trip memorable through his exceptional guest service. He was patient, listened intently, asked pertinent questions, and shared knowledgeable advice to help pick out the best option for our needs.

I was looking for paint and found some very inexpensive. So glad I got in the line I did when it was priced wrong and the wonderful employee took my word for it and marked it down. What a sweet heart

It is getting harder and harder to get decent service at the Home Depot. Such a shame as their business was built up on service and knowledge about their products. Lately, it is almost impossible to locate a store employee for assistance and when you do they are surly and "busy."

Found what I needed. The young man in the paint department was a great help.. the cashier on the the other hand was not and is why I don’t plan on going back. I will go to my local hardware store.

Jaedi and T'Keyah real team players in the Rental Tool Department. Had a project that spanded over 8 weekends. Themselves with the other memebers in the Tool Rental Department provided exceptional service. Proud of them.

The item I found on the internet to purchase was still sitting on a pallet. For some reason it was not put on the floor. It is a seasonal item. Who ever handles inventory needs to better prioritize products be put on display than sitting on a pallot for 4 days

Cameron in plumping was very helpful he took his time to help as bet as he could

Every time i come in someone asks how are home improvements are going

Overall this is a good to GREAT store. Employees are friendly and helpful but at times it seems they are a bit short of employees to help you find what your looking for. The store is always clean, well lit and welcoming. The pricing is most often lower or in line with other hardware stores.

If you need window coverings or flooring, see Janna Slechta at the Gig Harbor Home Depot. She knows her products and takes the time to answer questions and solve any problems you might be having. She maintains her calm even as crazy is happening on a busy holiday weekend. Thank you Janna!!

Wyatt in the lumber dept. helped us find the right material and cut it up to our specs. He was kind and extremely helpful.

They were out of what I needed 2" thick Pink panther insulation board but store employee proceeded to get what I needed by retrieving with a forklift on very top shelf what a hassle for them but they were very helpful and got me on my way asap