Reviews for Garden Grove #6639

We bought landscape rock to improve our front yard. This store had all that we needed and cheaper than a any quarry nearby. Also loaded into our vehicle. Finally total of bags was 87. Neighbors love our new look.

Went in to purchase a water heater. Saw the price, and the item below the price, decided it was the one. Needed some assistance to get it on a flat cart (they’re about 150 pounds). Get to the checkout and it scanned for $100 more than the price it was sitting under… no biggie… but certainly not MY fault as I didn’t put the water heater in the wrong place. I told the HD worker (Elizabeth) about the price discrepancy. She went to talk to her supervisor (Ray) and then returns and says, “well let’s go look at it”. I show her the tags and the items (yes were more water heaters in the wrong location with the wrong price) and her response was, “ya, that’s not gonna work cause we go by SKU’s”. Well obviously, you don’t go by SKU’s because your staff put the water heaters in the wrong place. Oh yea, and the difference in the name on the SKU’s should you ask, was just a “PLAT”…. And the customer is supposed to know the difference? I don’t think so. So we return to the checkout and I request to speak to a supervisor, and this is where Ray comes in… she made me wish I had just stuck with Elizabeth. Ray’s customer service skills are seriously lacking. She didn’t want to hear anything I was trying to say and insisted that they only go by SKU’s. I requested they adjust the price to the price reflected ON THE SKU. But Ray couldn’t be bothered and definitely didn’t honor my request even though it was HD’s mistake. I needed the water heater and left feeling like nobody cared. Ray needs to be humbled. I’m disappointed HD would make someone like Ray a supervisor.

Customer service of this store is outstanding. My change order and needs are addressed professionally and promptly Highly recommend this store!

The management's customer service at this location was disappointing. When I attempted to return an item, I noticed that the in-store price was significantly higher than the online price. I inquired about a price match, but the management stated that it couldn't be honored, despite previous experiences of price matching at other Home Depot locations. This inconsistency is perplexing, and based on this experience, I will not be recommending this Home Depot location to any of my friends or family.

I waited 45 min for my truck to be loaded by “pro loaders” was then told by the same pro loaders to “stop being lazy and load my own truck and maybe I’d be gone by now” I asked for a manager and the assistant manager told me I had no right to be upset at the 45 min wait or upset at his employee for the way he talked to me and he then threatened to have the same pro loaders stop loading my truck so I can load it myself since I felt the need to express my frustration with him

Home Depot Rep. advised me to buy the Kidde 10 yrs. warranty on battery alarm detectors since the fire alarms with backup battery detectors won't work without home 120V AC supply current! He helped me resolve my choice as the Kidde fire detector with battery backups won't fully function!

Worse customer service and attitude ever. I am pro customer never experienced this kind of disrespect, attitude and laughter about a $50 discount. Will never shop at that location again mark my words.

Bought garden materials today. Service was amazing. Good stuff for the backyard. Cristan helped me out today! Good job home depot,

Cristan was able to help me at self checkout! thank you homedepot

Amazing job employees! Cristan was able to help today.

Cristian helped me at self checkout! GREAT STORE

Employees are awesome!

Happy with the store! Cashier Cristan was good. Thank you very much Home Depot.

CRISTAN helped me out at self checkout. Store is running well.

He helped me find my item on the shelf and helped me check out during the self checkout! And offered $15 off my purchase!

Cristan was great help. GOOD STORE.

Cristian was amazing! Very helpful

I had a great experience today because of a gentleman named Ben. Ben helped us get our first grill. very special. He went above and beyond to make sure we had everything we needed for our Grill and helped us load it into the car which I bet was heavy! I don't see enough kind and polite employees that would go above and beyond like Ben. He really made my experience better and I will definitely be going back to this home depot. Their employees are very pilot and helpful. thank yo Ben!

Amazing customer service from Kathy in plumbing. She was friendly, urgent, and respectful throughout my experience. Will be going to Kathy for help.

A nice place to shop

Love this store, I spend most of my time in the garden section and I have been loving the plant selection lately! Also shout out to Charlie who always helps me load my heavy plants :)

Everyone in customer service was great Emily G went out of her way to help me look for the product I was looking for she even walked with me to the aisle to make sure I found it this made my shopping experience easy and stress-free. Thank You !

Jazmin at customer service was great , she knew what she was doing saving me time and money will definitely be shopping again at this home depot

If you come to this location, look for Edgar in electric. He knows everything and will answer your questions without lecturing.

Tools and supply lasted long time

Homedepot employee was great. the only problem was the delivery service was extremely poor in communication. we gave them 4hour window for delivery and they gave you 10- 20mins notification??? they took off. really??? that's not even enough for bathroom sometimes. unfortunately, we have to cancel the thousand- dollars sell appliance.

Went to this store to get some fertilizer and couple of other things. When I got to self check out Sue was great. She help me with everything.

Couldn't be happier when I got help from Pro-Desk. Especially the girls that took my orders and made sure that I received my stuffs on time and on scheduled.