Reviews for Fresno #663

Its a hit and miss with this store. Most of the time they have the products we all need for the current job we are doing. However, the misses are when associates don't seem to want to help and seem to be busy doing who knows what. Considering the store is a home improvement store it is somewhat clean and its understandable that with all the traffic there will be areas that need clean up. Again most associates are there to work and have knowledge of their respective departments and then there are those who want to make a buck with no effort. The only complaint I have is are there any leads of supervisors and maybe having them identify themselves would be helpful. This way they are on the floor monitoring customer flow at registers, calls to departments for assistance, etc.. I will continue to shop here as its convenient because of distance however if the local management cannot fix those little details I might reconsider.

Customer service was very helpful filing my order.

They are always clean & neat, and they have what I need 99.9% of the time! On this last trip our cashier, Charlotte, was absolutely the best! All smiles, gracious service, and genuine care in helping us out!

No one to help, some employing literally hiding.

Bill gave us great customer service! I highly recommend Bill assistance.

Every employee was very helpful and busy. That shows that all of them cared for their area. I feel that this is the best store in Fresno.

If you are looking for appliances ask for HENRY! very friendly very knowledgeable!

Always have a terrible time at this Home Depot when I need an item cut or brought down to me I have to ask for assistant at least five times waiting 45 mins to an hour.

I can always get the help I need at this Home Depot and for the most part find what I need in Home Depot. Heaven the cashier was very helpful and nice to me.

Good employees and do help and have lots of patience with us.

I shop at this store for all my home improvement needs. Everything is within a good range regarding pricing and my budget. And this store has very friendly and knowledgeable staff. I will definitely continue to go to this store.

I found most of what I wanted, but customer service is DEFINITELY not there. I'm 67 years old, pushing an extremely heavy cart and employees in the gardening dept. didn't even want to move a hose so I could get through. Of course no one asked if they could help me and I passed numerous employees. What a shame. Treat others like you want to be treated.

Great customer service, very helpful and knowledgeable

If you are in need of new appliances, go find Henry at this Fresno store!! He greeted us, and then left us alone until we asked him for help/advice. We originally planned to start here and then have to go elsewhere if the service wasn't great...the service ended up being excellent!!! Thanks, Henry!!!!

Store is very organized and customer service was great. I got what I needed and was able to get to my project.

Home Depot has every hardware item I have ever needed. They have employees who are awesome who help you, even if you not in their usual area. Customer service is consistently high. I go there because I am always well taken care of.

I always enjoy going to Homedepot. The staff are always helpful if I have any questions.

Great service from Mr. Bill in appliances what a wonderful man!!

Appliance shopping can be a nightmare, especially with a budget and size restrictions (I was shopping for my daughter). Bill, however, actually made the experience pleasant and was truly a joy to work with. Past purchases like this have often left me exhausted and frustrated, however, in 30 min or less I had all my questions answered and even ones I didn’t know enough to ask were addressed. I felt very comfortable with a significant expenditure and feel confident should we have any trouble, we will be fully assisted. We went to this store for this purchase because every time we are in there for small things, we are offered fast and competent assistance. This is not the case in many other stores in our experience. The management and employees are going above and beyond on a daily basis and I will continue to go out of my way to use this particular Home Depot store. Thank you!!!

I went in for one Thing, key copies & in that small run to This Home Depot ruin my day. Your employee Will, tall, older, African American man was the rudest employee I’ve ever encountered there. His “greeting” to me was “WHAT DO YOU WANT!” I informed his I needed copies & rushes me to them out. He made me so so so uncomfortable. As he finishing up the copies he Tosses them to me, there I am trying not to drop them in front of others. He didn’t just treat me poorly but his coworkers too. I saw how rude he talked to the cashiers. I really don’t want to go back to this store with employees like him “helping” us out.

Individuals that work at return need to be willing to help.

Their staff here will go above and beyond to help you find what you need there’s almost always plenty of stock of all items.

The store is normally very nice and the people are generally very nice, but one rude cashier can make anyone not want to come back. A certain young lady needs to have better customer service.

Employees were very nice especially Bill.

I was extremely upset with the self checkout they had three registers available and a lot of people in line if there is a self check o register available you should be able to walk up and use it if your the next in line but the employee was on her phone instead of guiding people and telling them there are 3 registers available I think it’s more of a sense of power for her which makes no sense when COVID is in affect why would you want people in line less than 6 feet away when there are plenty of AWD check out registers available to get them out and have less of a line I’m extremely disappointed in that area and will be going to the one in Clovis from now on employees at the Fresno location are disrespectful and like to argue rather than hear your issue

The employees at this Shaw location are always ready to assist with a smile. Makes shopping so much better!

I shop at store 0663 at least 2-3 times a month. It's close, convenient, and the employees overall are helpful and courteous.

It has been a great shopping experience here at this Home depot #0663. Do to my eye sight I find it difficult to find the products that I am looking for. I do ask for assistance every time I come in because I don't know where every thing is kept. The manager's and the associates are very friendly and pleasant and are always ready to help out. The store is always kept spotless clean. Yes, the associates are quiet helpful even when there are busy. They do offer to help out and always show respect of kindness.

Store was sufficiently clean & also made sure to sanitize store. Cashier Alex also gave me 10/10 customer service and also helped me find the items i needed aswell as cashier Robert! Would most likely be returning for my home essentials.

I’ve been to homedepot several times throughout the years. A gentleman by the name of Will has always been very helpful and friendly. He is very knowledgeable in several departments throughout the store. Today Will provided great customer service and great advice! Thanks for making today’s DIY project easier.