Reviews for Freehold #961

I would like to recognize the young man at the self check out. Craig, was patient, kind and personable. It’s rare to find kindness and a smile in todays retail world.

Have to say that Logan, Tyler and Laura made my Home Depot experience smooth and actually enjoyable today. They went above and beyond to locate and bring down the product I was to purchase. Friendly and great customer service. Thanks guys!

This seems to be a growing trend. When shopping at Home Depot, take pictures of the pricing on the shelves and displays where you pick up the products you are purchasing. When you go to the cashier (or self-checkout), make sure everything prices out correctly BEFORE you insert your card. For the second time in three weeks, in two different stores, I had things ring up differently from the advertised pricing. The first time, in Hazlet NJ, I did not notice until after I got home 25 minutes later. I called and spoke to "A" manager who told me "just come on back in and we'll correct it. I wasn't going to waste an hour for a few dollars, I'll just avoid that store. This time, at the Freehold NJ store, I noticed it before leaving the store, but after I had rung up the purchase. I spoke to the "gentleman" at the self-service checkout. He told me I had to return the item at the courtesy or returns desk. I went to the courtesy desk where there was one person slowly helping another customer. Eventually, someone else came over and processed the refund. I went back and picked up a second of the item I wanted and went back to the self checkout. The "gentleman" that I spoke to earlier was no where to be found. I told the woman there what happened and she said she could not help. I had to go back to the courtesy desk. So I went back to the courtesy desk and had to explain the whole thing over again to the person that had provided the refund. This person was very helpful and rung the item up for the correct price AFTER they had to go back to the display to verify what the price should be. That was about 25 minutes I'll never get back added to the 15 minutes I spent writing this review in hopes that you will not get burned by Home Depot charging you unfairly.

Purchased a washer and delivery was prompt and great. Employees at this store are very helpful.

A worker named Craig was so nice and helped me with everything from finding the product I needed to ringing me out!

This stop is pretty bad. I usually just go to the Howell, NJ store.

I have had to buy lumber in the last few days. I had no idea where to begin. In both trips to the Freehold store, I received the utmost care and help. I was greeted, asked if I needed help. I felt like I had a personal shopper. The cashiers are friendly and helpful, And then I got help loading my van. FANTASTIC

We purchased two very large pantry cabinets and they were extremely heavy and bulky. One item was at the very top of the store in the rafters. I had a minimum of at least five employees ask us if we needed help and everyone was very happy to try to help us. I feel like I usually have to search for an employee to help in some other stores. Richard, especially, went above and beyond utilizing two different kinds of lifts to get down the item I needed. As well as recruiting another employee to help flag the lift as he was driving and clear out the aisle of larger items so that he had room to work. He never once complained or even looked annoyed or inconvenienced to help us in fact he was happy to help and very welcoming. Checking out the cashier was so friendly and we were laughing with some of the front end staff as we maneuvered the two large items through the store. I was extremely happy with the customer service - everyone seemed genuinely happy to be working there.

Jonathon, who was there at the check out register, got permission to go to the aisle where items I needed were located to help me find what I needed. He was very helpful. THE HOME DEPOT store 300 TROTTERS WAY FREEHOLD,NJ 07728

Every time I go into this store I find the staff to be super friendly and helpful. They are always willing to assist me by answering questions or taking me to find what I need. if it’s not in stock they have located things nearby or helped me order stuff for delivery. Kudos to the staff and managers

Someone needs to instruct the sales associates and how to treat customers. They seem to care very little about whether the customer needs help. I Purchased a very heavy mower and needed help with the box to get it to my car as I’m a 70 year old. Three sales associates were busy talking among themselves at the self check out registers, and declined to provide any help to me. They actually said that they have no one who could do that type of assistance at this time. I am amazed that this is a type of service from a store such as a Home Depot.

Every time I walk in I'm greeted with a smile and the staff are always helpful...even when they are busy they always acknowledge me and let me know they will assist me as soon as then can.

Maria was a great help to me and made my shopping experience wonderful.

Had an issue with something I purchased. The customer service desk resolved the issue immediately and I left feeling happy about the situation and this is why I shop here for my business.

I have always been very satisfied with a home depot purchase. I appreciate their return policy and their veterans discount.

Kevin at the Pro Desk always goes above and beyond to make sure my needs are met. I am a contractor and have been shopping at this Home Depot since it opened. Kevin is always friendly and greets me when I walk in through the Contractor's entrance.

We recently purchased new washer and dryer our sales associate Mike was great the process was easy and his knowledge and help to get us the best deal was above and beyond!

This store is a poor excuse for a shopping experience. Cannot get any assistance, the store is a mess and they aisles are cluttered, the associates are resentful when you ask for help and they have no clue where anything is.

Store was well stocked, very clean and orderly. The store associates were very helpful, going out of their way, to be sure my shopping experience was the best possible. The man at the cash register, knew and answered all my question about opening a new credit card account. If it weren’t for him, I would not have applied for it.

Every time we visit this store, the employees go out of their way to assist you, the selection and prices are better than any other home improvement store!

The store was very good

Gregory in millwork was absolutely fabulous. Very helpful and knew exactly what we were looking for!

Greg in millwork was a pleasure to work with and truly cares about his customers and his job! On the other hand, asked two kids were siding was and NEITHER of them knew what siding was let alone where it was in the store. Might not know the trades or skills to do the work but know the store you work in.

The associates were pleasant and helpful. In particular, Sheri from the electrical department on separate occasions provided excellent customer service.

I live between 2 Home Depot stores and if I am shopping for standard home improvement and construction items always go to the Freehold store due to the quality and quantity of professional associates. I never have to hunt for an expert or someone to help load lumber. Everyone is happy to help. I am frequently asked if I need assistance and when I don’t still appreciate the offer. Everyone goes above and beyond and I have many years experience shopping in competitor stores and other Home Depot’s. If you need help or advice, this is your store!!!

I was actually surprised to find, after a little searching, orchid potting soil. Nice!! Please add carburetor cleaner in your yard/garden/gas-powered tool section.

I had a wonderful shopping experience at the Freehold location this week. The store is very clean and all associates are very friendly and try to help. 5 Stars to Dan- for assisting my daughter and I when we needed it!

If you ever need help in electrical, look for Sherry she’s absolutely amazing and so knowledgeable!

I would like to give Colleen Daniel, the Assistant Store Manager of the Freehold store a compliment. Her open mind, willingness to listen and address a customers concern is beyond commendable. My daughter and her friends did not have the best experience, Colleen took the time to listen to the concerns and turn the complaint into a training opportunity for her staff. The girls are working on their Silver Award for Girl Scouts, they look forward to completing their shopping independently at this location. My family believes in second chances and because of Colleen, this location has gained a repeat customer.

Great store! It was nice to find a helpful employee to give alternative ideas from! I wasn't sure exactly what I needed and two employees offered assistance! I'll be back!