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Filter Reviews By:Rating, Profile, Gender, Age (457)
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Showing 1-30 of 457 reviews
Dec 3, 2020
Some incredibly helpful and friendly employees. Selection is as good as any other HD.
Some incredibly helpful and friendly employees. Selection is as good as any other HD.
by
Verified Purchase
Recommended
Nov 24, 2020
The Christmas Tree lot is a mess. I went on Sunday morning around 10am and not all of the tree t...
The Christmas Tree lot is a mess. I went on Sunday morning around 10am and not all of the tree types were displayed. You get the $80-90 trees in stands everywhere, but you have no idea what you're getting with the other types that range from $30 to $70. I couldn't even get anyone to help me because there was only one young man working the lot alone amongst a swarm of families vying for his help. There was an older man earlier but he walked away as soon as I was asking about help from the both of them. I mentioned to the cashier in the Garden Center that the lot needs help because he's bombarded and needs help (only one answering questions, cutting the tree, wrapping the tree, carrying it out to the cars, strapping the trees to cars); and that I waited over 20 minutes for assistance. She said ok, she needs to call the supervisor but never did as I waited around. It was my mistake to expect at least two people at a Christmas Tree lot the weekend before Thanksgiving. It was also my mistake to stop in to purchase one because I usually buy mine from family tree growers. I'll definitely not return because it was neither convenient nor a happy experience. I just feel bad for the guy. He was very friendly and helpful and it was obvious that he couldn't call for backup because there was probably no one who wanted to help--which goes to speak that the issue isn't the employees, it's management. How did I jump to this conclusion? Because I was at customer service earlier and walked around--there were plenty of employees walking and standing around, so what gives?
by
Verified Purchase
Oct 27, 2020
thank you great visit
thank you great visit
by
Verified Purchase
Recommended
Oct 27, 2020
this review was the week before this purchase .... I have always had a great experience inside th...
this review was the week before this purchase ....
I have always had a great experience inside the store...5 Returns 5...Garden 3 and that's because (not enough workers to
answer questions)...once a worker
arrives they are also helpful... Putting heavy items in car I'll give a 2..... the guy almost put a big 25 pd. dirt bag on my plants.. I moved it just in time...
by
Verified Purchase
Recommended
Oct 23, 2020
VERY FEW ASSOCIATES TO HELP CUSTOMERS.
VERY FEW ASSOCIATES TO HELP CUSTOMERS.
by
Verified Purchase
Oct 22, 2020
Extremely rude employees that are no help at all I don’t recommend coming to this store at all. I...
Extremely rude employees that are no help at all I don’t recommend coming to this store at all. I asked 4 different employees to help me find waste bags and not a single one would take me to the aisle the said they were on, just pointed and when I got to the aisle I found 2 more employees who said they didn’t have what I was looking for until I pulled it up on my phone on their website and showed them they did indeed have it and it ended up being in a totally different location. The lady in the paint department rolled her eyes at me when I asked for assistance in the paint area and gave me the wrong paint.
by
Verified Purchase
Oct 21, 2020
The Folsom Store always goes above and beyond. We were working on a special project for once Hous...
The Folsom Store always goes above and beyond.
We were working on a special project for once Houseless Veterans. I asked Dee at the Pro desk if they could provide us a discount for a BBQ for the Veteran house. Next thing I know I have a beautiful stainless steel BBQ and I’m introduced to Spencer who included All the materials for Raised garden beds And the vegetables to go in them. Charles ran around the store gathering all the materials after he had clocked out, just so we were able to get everything we needed.
I wish I could provide pictures of what the Veterans did. It was amazing. The Veterans now deliver bags of Tomato’s, squash, peppers and various other vegetables to the neighbors in the community.
Thank You Home Depot!
by
Verified Purchase
Recommended
Oct 20, 2020
Very convenient store location.
Very convenient store location.
by
Verified Purchase
Recommended
Oct 13, 2020
The store offered sanitized carts. Various sanitizers were available for public use. Masks were r...
The store offered sanitized carts. Various sanitizers were available for public use. Masks were required and everyone was wearing them.
The customer service from Renee was exceptional. The store manager, Sabrina, was wonderful - she truly cares about the Home Depot customers.
by
Verified Purchase
Recommended
Oct 1, 2020
Generally very good. The staff are friendly and knowledgeable.
Generally very good. The staff are friendly and knowledgeable.
by
Verified Purchase
Recommended
Sep 27, 2020
This a great and friendly store.
This a great and friendly store.
by
Verified Purchase
Recommended
Sep 26, 2020
Excellent service in all departments. Friendly and knowledgeable. Quick service. Love the self-se...
Excellent service in all departments. Friendly and knowledgeable. Quick service. Love the self-service check out system as well. Clean store, good prices and love "shopping" there - even when I don't need any items at the time.
by
Verified Purchase
Recommended
Sep 19, 2020
We would not recommend for refrigerator delivery. Our refrigerator delivery was a nightmare. Firs...
We would not recommend for refrigerator delivery. Our refrigerator delivery was a nightmare. First they didn’t leave a message when they called to say they were on the way. When they arrived without us getting the 30 minute window- my husband told the guy he needed a few minutes to take the final items out of the fridge (most were already in ice chests) and he needed a minute to tighten a screw on a step. The guy said he’d sit in his truck and be back in 20. When my husband went outside 10 minutes later to tighten the screw on the step he saw they were gone. When no one arrived back within the time window he called to find out the status. Was told no delivery because we weren’t ready and it was unsafe. My husband said if they can swing back by he and our 17 year old daughter could bring in the fridge since the driver was too afraid. Instead redelivery scheduled for Saturday (our fridge was already on its last gasp) so we kept our items in ice chests. When they arrived today the fridge had two bing dents in the front. We refused but accepted the fridge as a loaner (as we had no working fridge by this point). Driver didn’t put that in his notes. I called Home Depot to report the damage- they said the driver said we accepted the fridge- seriously? We are going to accept a damaged fridge at full price? HD employee called Samsung and got that corrected. Samsung wanted to give us 14% off to keep the damage- no thanks. They’ll bring a. New door out in the next two weeks.
Meanwhile we had to toss out our fruits, veggies, meats, milks, salad dressings, etc. because of two more days refrigerator-less and the ice either melted and ruined things, fruits/veggies became moldy, not cold enough to keep milk,etc.at a constant cool temperature. So between our time and food loss and future time loss this refrigerator purchase has been costly.
by
Verified Purchase
Sep 16, 2020
CLEAN STORE, FRIENDLY STAFF
CLEAN STORE, FRIENDLY STAFF
by
Verified Purchase
Recommended
Sep 12, 2020
The staff was very helpful
The staff was very helpful
by
Verified Purchase
Recommended
Aug 28, 2020
Becky ( BLC 960 ) was awesome in helping me with my appliance purchase considering this wasn’t he...
Becky ( BLC 960 ) was awesome in helping me with my appliance purchase considering this wasn’t her department in the first place. Glad that Home Depot has diverse employees like her
by
Verified Purchase
Recommended
Aug 14, 2020
Great employees! They are always willing to help.
Great employees! They are always willing to help.
by
Verified Purchase
Recommended
Aug 13, 2020
Always happy shopping at this Home Depot, we are always thanked for our Military service with the...
Always happy shopping at this Home Depot, we are always thanked for our Military service with the upmost respect, and our dog is always treated kindly, she loves going to Home Depot and seeing all the other puppies:) the store is always clean and almost always I can find someone to help me find something.
by
Verified Purchase
Recommended
Jul 29, 2020
Terrible service. Refused to issue a refund for an item ordered but had not arrived and the staf...
Terrible service. Refused to issue a refund for an item ordered but had not arrived and the staff could not provide me with an estimated arrival date. This stored usually has marginal service at best.
by
Verified Purchase
Jul 23, 2020
The staff in the garden department were very helpful and friendly plus the store had everything t...
The staff in the garden department were very helpful and friendly plus the store had everything that I needed.
by
Verified Purchase
Recommended
Jul 21, 2020
All the workers are very friendly and go above and beyond to help you.
All the workers are very friendly and go above and beyond to help you.
by
Verified Purchase
Recommended
Jul 19, 2020
Special thanks to Mark and Jerry who assisted me in locating a specific tile that my customer had...
Special thanks to Mark and Jerry who assisted me in locating a specific tile that my customer had already selected. Jerry did not even work in that department but continued to assist Mark and I in locating the tile that was not on the shelf. Jerry located the missing tile on a completely different isle and he and Mark helped me complete the search. I (and my customer) are very pleased with this outstanding service. Thanks gentlemen!!
by
Verified Purchase
Recommended
Jul 6, 2020
this store has one of the best employees working for them, I've encountered him twice in returns....
this store has one of the best employees working for them, I've encountered him twice in returns...his name is Alan
by
Verified Purchase
Recommended
May 9, 2020
Bought 2 cabinets. Same packaging. Identical. Wrong door style in one of the boxes.
Bought 2 cabinets. Same packaging. Identical. Wrong door style in one of the boxes.
by
Verified Purchase
Recommended
Apr 20, 2020
Thank you Kaitlyn, Samuel, Adam and Constance for going above and beyond in assisting me with my ...
Thank you Kaitlyn, Samuel, Adam and Constance for going above and beyond in assisting me with my purchase. I had to visit three different Home Depots and traveled over 25 miles to get the product I needed to finish my backyard family project. You all are AMAZING and really set the bar high in Customer Service at its finest!!! THANK YOU!
by
Verified Purchase
Recommended
Mar 18, 2020
If you have a choice between the Folsom Home Depot and another Home Depot store, make the drive t...
If you have a choice between the Folsom Home Depot and another Home Depot store, make the drive to Folsom to buy your stuff. And if you want a truly great experience, use a register staffed by a human and wait in Buster's line. He's the best!!!!
by
Verified Purchase
Recommended
1 found this review helpful
Mar 15, 2020
Marissa, one of the store managers needs training on customer service. I’m disappointed Home Dep...
Marissa, one of the store managers needs training on customer service. I’m disappointed Home Depot has a manager with her skill. She is not a good listener, she is short tempered, not patient and rude. Managers need to be high quality and able to help customers through issues. Other managers at this location are great but this one needs some training or a back office position.
by
Verified Purchase
Recommended
Feb 19, 2020
Store personnel few and far between. Check out process a bit daunting because there was only one...
Store personnel few and far between. Check out process a bit daunting because there was only one person to assist at self-check out and only one self check-out station was open. Young lady that assisted, Ariana,was helpful and friendly.
by
Verified Purchase
Recommended
Feb 16, 2020
Had a kitchen lighting project. Contractors wanted to charge us $2,000 to add LED recessed light...
Had a kitchen lighting project. Contractors wanted to charge us $2,000 to add LED recessed lighting to replace current existing flood lights. Jerry showed me how to replace my lights with a simple screw in (6) count set of easy to install LED lights that only cost us $60, then showed me a simple $20 light dimmer. I’m no expert, but following Jerry’s suggestion only took me 20-30 minutes and it was all done. We love the new look and will further enjoy the savings in our electric bill.
by
Verified Purchase
Recommended
Feb 4, 2020
Great store with great customer service and most employees are always there to thank us Veterans ...
Great store with great customer service and most employees are always there to thank us Veterans for our service while authorizing our Veterans discounts.