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Filter Reviews By:Rating, Profile, Gender, Age (497)
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Showing 1-30 of 497 reviews
Mar 10, 2023
Exceptional Customer Service
Here at the Home Depot store in Florence SC, I have always enjoyed the service I have received at this store. Great job folks and keep up the great work. You make the other home improvement store look sad
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Recommended
Mar 1, 2023
Survey
Does Home Depot really want their customers to do surveys because they keep getting longer and longer. I am a regular customer that does surveys usually but this 20 question survey is crazy when you don't get paid for it.
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Feb 28, 2023
Great Customer Service
Employees willing to help in finding the product I was searching for and helped with check out as well!! Great Service
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Recommended
Jan 14, 2023
Nice and helpful employees here !
Several employees said "Hi" to me as I walked thru the store. One took me right to the parts I needed. Makes you feel right at home if you can't find anything.
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Recommended
Nov 30, 2022
TIME I SPENT IN HOMEPOT (in and out, in a short period of time)
in and out, in a short period of time
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Recommended
Oct 16, 2022
Good shopping experience
The HD on Radio Drive in Florence is consistently pleasant to shop at because most of the staff, especially in Lawn/Garden, Building Materials, and Paint, are friendly and helpful. I can typically find what I need without having to visit the "blue" guys. The best feature is their ease of checkout due to the many self-checkout lanes which, unlike the blue guys, are always working.
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Recommended
Oct 11, 2022
Chris Westbrook made me a Home Depot shopper for life!
My shopping experience was made special by Chris Westbrook. I saw a RIDGID tool combo online that wasn't on the lower shelves, and when I asked Chris about it, he responded quickly to locate and retrieve my desired tool. Chris made sure I got what I was looking for quickly and politely. I will only shop for tools and home supplies at Home Depot from now on because of the outstanding customer service displayed by Chris Westbrook!
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Recommended
Oct 8, 2022
Awsome employee service
Had a problem getting a freezer ordered online so I went to the store. The customer service team and appliance dept. went out of their way to help. Thank you so much!
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Recommended
Oct 7, 2022
Worst shopping experience ever.
Had one issue after another with the online order. Tried to get help from the local store in Florence SC and that was even worse. Only one employee wanted to help “SONYA”. Thank you so much for you help.
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Oct 5, 2022
Customer service experience
Waited over 1 & half hours for assistance to get a hot water heater and no one ever showed up. Kept asking employees to call some that could get a heavy item up high.
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Sep 14, 2022
Great Store!
Love all my purchases
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Recommended
Aug 3, 2022
Great Experience - Helpful and attentive in aisle staff
At the Blue store I feel like the aisleway staff runs from me. At The Home Depot I feel like someone is always willing and ready to help. It makes a difference because even handymen like myself can feel like we are swimming in a sea of 10,000 products. When aisleway staff reaches out, this Doer gets more done.
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Recommended
Jul 26, 2022
Awesome Store
Thus store is awe with a great selections for customers with great people to help.
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Recommended
Jun 20, 2022
GREAT JOB!!
I buy all my flowers from the HD garden center.
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Recommended
Jun 2, 2022
Excellent employees
From the moment my husband and I entered the store we were greeted by associates asking us if they could assist us!! That’s something you don’t see at other home improvement stores in the surrounding areas. Also I would like to mention several employees who went out of there way to help us. First there was Libby Padgett who helped us decide on our appliances, next there was Ronnie A who assisted us with our plumbing and faucets, then there was Ed & C C who assisted us with door locks. Amazing! Also Kristen & Jack who assisted me in purchasing the appliances! Barry & Kevin the delivery associates were very polite and professional!
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Recommended
May 19, 2022
Great example of a good employee
We must have shown up at lunch time as nobody was working the paint section. A gentleman named Sam came over to see if he could assist us. He wasnt sure how to work the machine so he tried to call, research online, and ultimately walked the store to find someone. While we waited, he watched to see how it was done, as well as played rock, paper, scissors with my son who is on the autism spectrum. He took the initiative to make this a good experience, knowing we had been waiting for awhile. Sam was very personable, friendly, full of smiles, and a heart of gold. This young man is a keeper and should be given a raise. Dont lose him. He kept you a paying customer today.
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Recommended
May 16, 2022
Great experience
The salesperson was very well mannered and was very helpful and even help find a item I was looking for on clearance. The prices of my items were very reasonable.
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Recommended
Apr 24, 2022
Poor customer service
I sat waiting on someone to help me for 30 minutes which is uncalled for I understand people are short staffed but when a crew member has to call you over and over to help a customer this is how you lose money and if I’m not mistaken everyone is in the business to make money not lose money and when asked for a manager they never showed up either this is poor customer service you need a change looks like. All these business borrowing money to keep there business open when Covid was bad but y’all are letting customers walk out give the state there money back.
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Mar 21, 2022
Great everything!
Oh boy,I love shopping in this store!Its just a nice store to go shopping in because your in a pleasant atmosphere and the store has a large selection of inventory to choose from.If you decide to shop here,you won’t be disappointed.
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Mar 20, 2022
Good shopping experience
Good local hardware store to get all. You home improvements and Incase you are a Pro they have all you need
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Recommended
Mar 13, 2022
new machines
We needed new washer and dryer,the staff was SO NICE!
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Recommended
Mar 4, 2022
Amazing store
Everyone was amazing and helpful!!
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Recommended
Mar 2, 2022
Great products and prices.
I bought a great product thta has served me well.
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Recommended
Feb 16, 2022
Shawana, June and Kristen/ Kristina
Noone wants to go and spend a lot of money and wait a long time and be treated poorly and I can guarantee you if you encounter any of these employees they will make your shopping experience the best possible they’ve helped me so much and I’m extremely grateful for them.
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Recommended
Jan 31, 2022
excellent service
Great selection of cabinets, prices are still affordable along with either special promotions or using my Veteran discount really helps me in business.
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Recommended
Jan 15, 2022
Nice Employees
Great looking store inside as well as outside
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Recommended
Nov 12, 2021
Customer Oriented
Great experience at this store in Florence, SC. Cashier was courteous and provided a military discount.
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Recommended
Nov 9, 2021
This store was very clean, the service fantastic, and the products easy to find, employees very friendly
The product's I bought were great quality and very durable and the price was fantastic.
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Recommended
Sep 27, 2021
EXPERIENCE IS THE KEY
THE WORKERS IN THIS STORE WAS GREAT. EVEN BEING SHORT-STAFFED THEY WORKED GREAT AS A TEAM. AND JUNE, SHAWANNA, AND SHELLEI WAS GREAT.
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Recommended
Aug 2, 2021
Always a pleasure shopping here. The staff, products and cleanliness are always excellent! Thank ...
Always a pleasure shopping here. The staff, products and cleanliness are always excellent! Thank you !