Reviews for Five Point #6564

Great store Always find everything I need Everyone is always helpful

Ben provided excellent customer service to make that Home Depot experience better than ever. He was very helpful and polite! Ill come back to spend my money with him.

I Enjoyed walking in and out of the store ! :)

Great store. Clean, well organized. Aiden in the Garden Center was a Godsend.

Cashiers give quick and efficient customer service

Get more like Cidney

Clean store. Fast and friendly cashier.

The above rating is not applicable to the actual purchases made, but an indictment of this store's store-to-home delivery system. First, it gives the impression of an unfriendly and uncaring attitude toward senior citizens and the disabled. How am I - a woman of almost 80 - to be able to get 2 toilets from boxes delivered by dropping them in my front yard into my house? Their policy is inflexible, and such rigidity toward the elderly and infirm is unconscionable. Second, their delivery time frame is unreasonably broad. Unlike most companies that give a delivery window of 4 hours (say, 8 to 12) in the morning or 4 hours in the afternoon (say, 1 to 5), this Home Depot's home delivery window is from 6 in the morning to 8:00 at night. Are we to sit by the window for 14 hours on the delivery day to forestall potential theft from the many porch pirates circulating among our neighborhoods? Third, I was told that I would be called by the delivery personnel an hour or so before delivery in order to shorten the watch time. The only problem is that whoever made out the invoice put my phone number on the invoice completely wrong. It was a number that I was totally unfamiliar with. This left several possible scenarios, none of which were good........... (a) They call the wrong number. No one ever answers. They don't deliver my already-paid-for merchandise (and my already-paid-for home delivery). They return it to the store. I am back to square one. (b)They call the wrong number. Someone else (not me) answers. Someone whose ethics are less than mine gets my toilets delivered to them. I am still charged for them (and the non-delivery). Even if I manage to get the charges rescinded, I am on phone loops for hours, and I still don't have my toilets. Home Depot is still not off the hook even if they sub out their home delivery system to another company, because they have used very poor judgement in farming out this service to another company whose policies are so substandard. I may make purchases at this Home Depot again ---- maybe ----- but I will NEVER contract with their home delivery service again.

This store has very friendly employees and go out of their way to help you in anything you need- The one department that stood out for me was the flooring/tile department. The young men (2) always kept asking us if we needed help and they would be more then happy to help us. Asked them for advise on certain flooring and were very knowledgeable of products.

Always clean and shelves are easy to navigate. Staff members are always helpful.

very good customer service! will be going back

A store representative approached me within minutes, he was friendly and knowledgeable about the product of my interest.

Love this Store's garden center. Always have fresh plants delivered weekly and the employees are very helpful.

Everyone that I have been in contact at this store has been great. From the checkout folks, the paint station, hardware, garden shop and everywhere in the store. The associates who work at this Home Depot are very helpful to me when locating items in the store that I want. They are also very kind to answer the many questions I have about a variety of items in my home that need repairing.

I like this store and it’s easy for me to get in and out quickly. I’ve always had good service there. I wished that the garden area be stocked better, ie more varieties of plants, mire stones for landscaping, etc

Store has adequate selection on products. Store is clean and aisles are not blocked.

Great store with great product availabillity and courteous, knowledgeable employees.

The store employees are eager to help when asked. However it seems that most of the time the store is short handed. Checking out is usually quick and efficient. Good location and lots of parking space.

Delivery has been a problem, but Rose in customer service worked the problem and calmly corrected the current issue.

This was my first high dollar order with delivery. Most of the delivery experience was a nightmare (3 cancelled delivery dates), but Rose in customer service worked the case and was responsible for making me a home depot customer again. She resolved every issue and waived my transportation fee. I felt more at ease after having Rose work with me.

A FRIENDLY, KNOWLEDGEABLE STAFF, PRODUCT SELECTION MORE THAN EXPECTED

The store is always clean and the employees are so friendly and helpful. Great selection of plants and everything you need to start a garden.

always fun to shop here. Every one is helpful

Store was clean and neat awesome people that help me out in lumber Aj and Pete where a big help and the cashier Gracie and Isabella where awesome all those people went above and beyond help me out thank yall

None of the employees asked if they could help us , rather had their heads down to not make contact with us ! But I do have to say that I was telling Pauline at the register and she went out of her way to help and when unable to find someone to go and help us put the door we bought , she apologized and went herself to help us put the door in our truck !!! I Thanked her very much because she made my trip to Home Depot a very nice experience and she really cared .

Well stocked, friendly staff, and clean.

Our go to store for so much. Friendly and helpful staff and always have items that we need. Good prices also.

If you're ever shopping at this store, be sure to look for cashier named Andrew - he's very helpful and a nice guy. So was Rene and Michelle, they both helped me too. Great customer service from all three!

Generally the employees are very helpful in this store. In my particular experience yesterday, "Kennedy" in the paint department was extremely rude and was not helpful. Fortunately another employee was the total opposite.

This store was very helpful, pleasant & efficient. I would definitely recommend it to anyone. They helped us find exactly what we needed as soon as we asked & we did not have to wait in a line. We were immediately checked out. Associates were very friendly & helpful.