Reviews for Fields-Ertel, OH #3813

My Recent experience with Terri and Tom was great they are very helpful and polite employees they made the shopping experience great

I use to check out at the now returns and pick up counter. No one was in line and there were 5 employees standing around doing NOTHING. I asked to pay for my (2) items and was told I had to walk to the front of the store. The employee was so rude I called to talk to the store manager when I got home. The store manager was also rude and didn't care what I had to say. Get your employees some customer service training. My experience was horrible. HORRIBLE!!!!

Richard does an excellent job as cashier

The store always has what I need. Clean and organized. Very nice staff.

I am a regular at this store. One reason is the policy of letting customers cut some lumber products to length. Have never had a bad experence there. The store is well organized, clean, and the associates friendly, and helpful.

Customer Service at Fields Ertel Store is terrible - competency of associates manning self checkout terminals is awful!

A great store with great employees! I always have a great experience at this store, today was no exception!

HOW CAN YOU SELL SOMETHING (MILWAUKEE PACKOUT SKU 1002732625) ON LINE FOR 199.00 AND SAY YOU CAN ONLY GET IT IN THE STORE... BUT WHEN YOU GET TO THE STORE THEY TELL YOU THEY CANT GIVE YOU THE INTERNET PRICE THERE DIFFERENT. THERE PRICE IS 249.00.:( AND THATS THAT THEY SAID. WELL GO EAT #$%$% THATS THAT:)

This Mason Home Depot Store always has plenty of friendly, helpful, and attentive employees ready to assist me with anything I need. The store is clean, well-stocked and checkout is always fast. I live very close to the Milford Home Depot, but will travel the extra miles to get much better service and satisfaction at this store.

Extremely rude employees. They wont help you, they will yell at you, and the store doesnt even have a great selection so dont waste your time.

Our check out cashier was Kamie, she was very friendly!

Customer Service here spot on! Handled a credit for an item I inadvertently double-ordered on-line within 60 seconds. To say I was pleased is an understatement! Great going to the young woman who answered the phone!

they have been very good about returns, please keep it up.

Logan Nalley was very helpful helping me load my van. Thank you so mush for your help. What a great employee.

Rex Porter was extremely helpful in the purchase of our carpet for our new home. I would highly recommend him to friends and family.

Clean store. Great customer service. Enjoyed my shopping there today!

I couldn't be more grateful, for the discount Home Depot provides, for military Veterans! Thank you.

The tool rental staff is outstanding. The rental items were maintained well and in easy to access areas. Well labeled with pricing and description. Jose and Chuck were extremely knowledgeable and helpful. Jose exceeded my expectations.

The associates were friendly and very helpful throughout the store. Merchandise was stocked and the store was clean. We were impressed with our cashier, Mick. He was very friendly, efficient and welcoming. He opened a register and got us on our way quickly.

I did my research and picked out the model of fire pit I wanted. The customer support person in my store showed me how to order it and have it drop-shipped to my house. Home Depot had all the tools and supplies I needed, and today my son and I installed the Pave Stone Rumblestone 4-layer fire pit ourselves. It looks awesome! From beginning to end the whole project just went perfect!

The store is generally fine, but I had such bad customer service today while trying to make a simple return of excess items that I cannot bring myself to go to that store again. Two people working the service desk and serving people who came in after me, while I was waiting 15 minutes in pain for the idiot at the desk to get off the phone and process my return. Nobody was in front of me, and the other woman at the desk refused to help me.

We are very pleased with the unfinished cabinetry we recently purchased. Their Behr paint is of high quality. Customer service personnel and at checkout are pleasant and personable.

They have an extremely rude store manager here. I asked a question that the checkout clerk couldn't answer and they called the manager over, who spoke to me in an extremely rude manner and I hadn't even said one word to her. You don't treat customers like that. Rude, rude, rude!! I am doing a whole house renovation and will be shopping elsewhere from now on.

Everyone I encountered were friendly, helpful and were wearing masks during this covid time.

Owen in the paint department is a wealth of knowledge, extremely helpful and a gem of an employee! If you ever need help there, seek him out!

The employees are very helpful and kind.

Great store to do business at. William, Steve and Arthur are awesome to deal with. They're very helpful and knowledgeable. Would definitely recommend them specifically to handle your order.

The store employees were very helpful. Multiple times I was asked if I needed help finding anything. Best shopping experience I have had at a Home Depot in quite awhile.

Donivan in the paint dept knows how to treat customers. Thank you for the painless experience. I will drive an hour to get that every day. I will not shop in the Florence KY store again.

WE NEEDED LUMBER TO REPAIR A BED FRAME AND SUPPORT. WE NEEDED INPUT TO BE CERTAIN WE WERE GETTING THE MATERIALS AND SIZES WE NEEDED. JONATHAN WAS THE EMPLOYEE IN THE LUMBER MATERIALS DEPARTMENT WHO WAITED ON US. HE COULD NOT HAVE BEEN MORE FRIENDLY, CHEERFUL AND KNOWLEDGEABLE. NOT HAVING THE NECESSARY SAWS AT HOME, JONATHON CUT THE PLYWOOD PANELS AND 1x4 WOOD SLATS TO THE SIZES WE NEEDED. HE MADE THE WHOLE EXPERIENCE A PLEASANT ONE. WHEN WE GOT HOME WITH THE WOOD HE HAD CUT TO MEASURE FOR US, THE PROJECT WAS DONE IN NO TIME!