Reviews for Falls Church #4608

Terrible experience. The store policy is clearly posted and states that everyone must wear a face covering or mask. A paint department employee was not wearing a mask. When I questioned him about it he ignored me and continued stocking and talking to customers. I reported this to someone at the service desk and a half hour later the employee was still stocking the paint shelves and talking to customers without a mask. I was overcharged for an Item and the overcharge price was confirmed at the service desk. I checked the price on your web site and know the price at the store was 4 times the actual price which is posted on the web site and on the shelf at the store. As a result I did not get the items I needed.

The store is very well organized, the products are in place and easy to find. Employees are attentive and helpful when asked. In the circumstances of the Covid 19, the store is very focused on caring for people and their employees. Everyone has their masks and gloves and take care of the distance. The most remarkable thing is that there are many employees taking care of social distance and discipline inside the store ... all of this gave me the confidence to return and make my purchases safely. Your store is indispensable and we very much appreciate your work, especially the managers ... they are amazingly good and efficient! Many thanks, Home Depot!

This review applies to online ordering. Ordered some things and took them 2 days to get back to me saying they didn't have them all (although the website said they were available). Had to hold a project up for 2 days only to find out they actually didn't have all the items. The items they did have were ones we really didn't need so didn't want to bother going all the way over there to get them, but they didn't give me an online option to cancel that, and when I tried calling their # they told me the hold time was 30 minutes. Ridiculous.

This is a convenient location serving greater Arlington area. They have pretty much you need for home decor as well as home building. My favorite part is its plant area. It looks like a hidden gem with all cute little plants.

The representative in plumbing was awesome. He was eager, helpful, and committed to solving my plumbing problem. Although, I purchased items at this store to solve this problem, in the event that these items weren't the appropriate materials, he also helped me to identify other plumbing/supply stores that potentially had the materials. Fortunately, I was able to solve the problem without needing the other stores, but what an amazing gesture. He was truly focused on helping me solve the problem, rather than "just making a sale." Thank you for your customer service, particularly at this time.

If you're looking for help with blinds, find Mika, who is very knowledgeable and helpful in finding what you need and offering advice about how to use it.

You all do a good job!! I am a long time loyal customer. You are more home store. If I need one or two little things I will run to the corner hardware store, For any type of larger or volume purchase I will always come to you folks. Thanks Again!!

The staff is friendly and helpful. Also, the store is clean and well stocked.

Found what we were looking for. Arranged for the purchase and delivery of the dishwasher.we purchased. The store assistant was informative and helpful and offered a way to make an extra saving

I found the products, easy to get assistance. The associates were friendly and helpful. The store is clean.

Great store which has improved in recent years to compete with the market. Not liking that the CEO is a backer of Chump-O That's bad.

Good job

The associates are very friendly, helpful and knowledgeable. The shelves are well stocked and neatly arranged.

One of the best Home Depots I have been to. Good selection and one of the store managers is a retired Veteran.

i come in for lumber mostly, yaya and mark promptly drop wood from the overhead when i need it and it doesnt take too long. cant say much about other associates for ive only come to buy wood here

Great customer service!!!

The man in the paint department was so helpful and knowledgeable .

I was satisfied w/the saleswoman & very satisfied w/Princess in Customer Service, but the whole experience of buying a gas dryer was horrible. To verify everything on the phone took hours--that's my main complaint. They don't seem to know what they are doing so they put you on hold to seek info which takes hrs. totally. Like I said--employee named Princess in Customer Service was terrific & solved the issue.

Incredible selection of merchandise! Very knowledgeable and helpful employees.

Waheed was excellent

Great people ... lots of inventory ... knowledgeable technical support always available.

Awesome store to get all things in one place, and workers are very helpful

Associate were very helpful , stores was ok, products , are explicitly.

Dirty crowded store. Parking garage is a dark cavern with standing water, dust, dirt and litter everywhere. Store crowded and customer service weak. Self Service cash registers broken or not accepting cash. Bathrooms dirty. Find a Home Deport farther out in suburia for a better experience.

Home depot should carry more brands and give us more choices.

Very nice people ready to help everyone

The parking is good the people’s working the store are polite and professional

Staff members are pleasant and knowledgeable

Great employee JD Ward, very helpful and friendly. Made my visit much easier than I expect. he was fantastic

I had a great experience purchasing shades for our home. Mark P. was especially helpful.