Reviews for El Paso #522

Every time I come to buy things here, the staff are always willing to help you and it doesn't take forever to find an associate that is willing and able to help. Thank you

Karina is an excellent employee help me during my visit. Store was clean and they follow the guidelines of COVID.

Best customer service at Prodesk!! Ask for James, he is a pro at customer service

Great JOB! Appreciate the service.

Easy to find what I need. Customer service is great and the store is always clean.

This store seems to be always fairly busy. The aisles are tight and store is full of inventory. It's often hard to find associates to help and they aren't very aware of customers. I found Alex to help me in kitchen faucets because the shelves weren't well stocked. She immediately got a ladder and found one on an upper shelf. She is good. Thank you!

Shopping here for years and have always received friendly help from employees. If they can't answer my questions they will find someone who can.

Yo recomiendo The Homedepot por su excelente servicio al cliente, por los productos de Calidad y porque toman maximas medidas de seguridad en este tiempo de pandemia. I ♥ THE HOMEDEPOT. THANK YOU MICHAEL (CASHIER) EXCELLENT CUSTOMER SERVICE

For the store being busy on Veterans Day I was helped pretty quickly. The Associate that helped in the appliance section was very helpful.

Very friendly and helpful associates plus the lines move extremely fast and the store is very clean!

Awesome customer service employees prompt to assist us in our visit well done keep it up

Such a clean and organized store! went in to look for materials for a DIY project and Veronica was incredibly helpful and ended up giving me ideas that improved the overall project a lot!! Great shopping experience.

Really friendly people willing to help with the projects you have in mind even when you don't know what you need.

Today I went to buy a Milwaukee Sawzall," (Reciprocating saw) and Blades. 1. I had problems with Home Depot credit card application in the store, because I applied on line. The website should advise you that its faster approval to apply at the store. 2. I had problems with store pick up "delay process." Customer Service staff said it will take 4 hours to give it to me. 3. I went to the aisle to get it myself, but the store Employee LOUIE that works the Tool aisle DID NOT alert me or warn me that the cordless Milwaukee saw I was buying DID NOT COME WITH A BATTERY and THAT IT COST MORE THAN THE SAW. I didn't discover this until I got home. 4. The manager Daniel also saw the item I was purchasing, was aware of my purchase; and did not advise/warn me either that it didn't have a battery. 5. The Sawzall package only has an incomplete 2 words, "TOOL ONLY." That is not an alert that it's lacking the battery and charger. The Milwaukee saw DOES NOT HAVE A WARNING OF BATTERY NOT INCLUDED. Store employee should be more informative or helpful regarding this issue. 6. I called the manufacture and told them of the missing important information it should've had, "BATTERY NOT INCLUDED." 7. This missing communication from both the store employee and the manufacture, prevented Home Depot from possibly making another sale, (battery & charger) and prevented the customer from making a better decision, because in this case, the battery & the charger were "a lot more expensive" than the tool itself. This was another stressful trip to Home Depot, due to credit card dept not providing full explanation on the applying process, store asile employee not helpful, and the manufacture's missing important package information. However, I would like to thank Manager Daniel for assisting me in the sawzall purchase, and hopefully he will appreciate my feedback.

On Saturday afternoon, at approximately 3:05pm, I went to Home Depot to buy 1 sack of cement, saw blades and a water hose. As I walked down the cement aisle, I saw 2 male employees sweeping the cement dust from the floor. I waved my hand to them to get their attention and to ask them to help me load the cement. When they saw me, they both turned away and continued sweeping. I was apprehensive about getting too close to the dust they were making due to my asthma, but I had to get closer because they both had turned their backs to me and I needed their help. As I got closer to the 2 employees, I yelled out to them, “hello, excuse me, can you help me!” When they finally turned towards me, I waved to them again to come closer to me, because of all the cement dust in the aisle. One of the employees just yelled at me saying, "What, what do you want, I'm not a dog, I'm not a dog!!" I tried to explain why I needed them to come towards me, but (Matt) just kept angrily arguing with me and repeating that he wasn't a dog. I asked them both for their help with loading a cement bag into my cart. Matt said, "in a minute," both turned their backs to me again, ignoring me and continued sweeping. I saw another employee in the same aisle, and I asked him to please help me to get the cement bag and he did. I didn't get his name, but he's tall and husky, clean cut hair and wears glasses. I told him I had asthma and I couldn't go with him down the aisle due to the dust, so I waited for him to come back. When he brought back my cart with the cement, I asked him to please call for a manager so I could report the incident with Matt and his co-worker. Later, Mgr. Art came to me and I told him everything, I also told Mr. Art I would be submitting a survey and I will talk to Mr. Zubia. I know that many customers, including myself have yelled out or waved to employees to get their attention and to get assistance. That is not an interpretation that the employees are dogs; Matt was just very rude, unprofessional to the extent of being arrogant. It appears that he is still inexperienced on customer interactions. We don't mean to be disrespectful, the aisles are long and sometimes the employees are walking in a different direction or stocking a shelf. I have never been treated in this manner before and I have been a HomeDepot customer there since the store was built. All your employees have been very helpful and professional. I am a 64 year old man, with a metal plate on my right wrist, which is why I needed assistance. Matt and his coworker made me feel embarrassed and humiliated.

Associates are helpful and knowledgeable makes me want to to more home projects, very willing to assist !

This is the cleanest Home Depot store in El Paso. All of the associates are friendly and knowledgeable. If an associate doesn't know where an item is located, he will stay with you until your item is located and insures that you are selecting exactly what you need. This store's customer service is exemplary!

Staff was help and friendly. Cashier was awesome, helped me fill out a Home Depot Credit Card for a purchase discount.

Alma in the appliances was an excellent example of what perfect customer service should be. She was very helpful, patient, and curtious to our needs. This was our best expierence at this store.

The people at the service desk were very friendly two guys took care of me and made sure I got the help I needed.

The store had plenty of the merchandise that was advertised on sale.

Same as ID: H89 160707 160194. Password: 20360 160185

At 6 in the morning the store was clean, quite, and very few customers, which is the best time for me to do my shopping of any sorts. I returned by noon (due to an issue with product I bought). The store was packed with customers but the Customer Services Dept was very helpful, patient and professional

Have had far more bad experiences than good at this store. Would easily shop somewhere else if the same brands are carried, but I’m seriously starting to consider the Kobalt brand that Lowe’s carries as well as other brands. Shopped there approximately a month ago (still have the receipt somewhere), spent about 90 minutes in the store just looking for different types of wood for a couple different projects. Saw wood that I was surprised to see priced the way that it was (attributed it to cutting prices to get customers during these times), decided on it. Did not at all stated priced by the foot or per foot pricing. Got to check stand and the cashier gave me a different price than what was stated. Again, the cashier didn’t even understand what the price tag meant. Called a supervisor over and she explained lf is linear foot. Not only had I never heard of this, but it was also written very small on the price tag. Regardless I still wouldn’t have known what it meant. Asked for a manager to come over (mainly to express my disagreement with the way it’s displayed, knew he wouldn’t adjust the price so wasn’t expecting him too), got the store assistant manager about 5 minutes later (David B). Explained the issue and even went so far as to say that if we asked a random customer if they knew what lf meant that I would drop the issue. Obviously that didn’t happen since no customer was going to be bothered (knows he would have looked foolish). He told me that the pricing for that wood was explained throughout that aisle and that maybe they would change it to something that made a little more sense. First, he lied....there is nothing in the aisle for where this wood is that explains what lf means, I’ve taken pictures of this with date time stamps. He isn’t stupid so I know that he was just lying to my face. Second, lied again when he said that maybe the pricing would reflect something that was more realistic instead of trying to understand some secret code. Lastly called customer service after being lied to pist me off enough, first question I asked the rep (in context of the situation, explained to him that it had to do with purchasing wood) is if he knew what lf meant. He had no idea. Asked to have someone call me back (district manager) so I could do a complaint. Obviously told me that someone would, that was almost a month ago.

The store felt inviting. The store was neat and well organized. Personnel was willing to assist with questions I asked.

Customer Service exceptional. In particular Michael. I have worked in the customer service industry for many years as well as in management. I immediately recognized Michael's exceptional customer service in the blinds department. He demonstrates a commitment to every customer he serves. That is extremely rare these days. Not only that he is also extremely patient and is eager to ensure each customer is satisfied. Again, a rare quality these days. I wanted to ensure Michael is recognized for his excellent customer service.

Very friendly and accommodating to my needs

Remarkable experience with clean and organized store along with extraordinary customer service experience.

My experience was a complete disaster. I cannot say anything about what you did right. Disgusting

Exceptional customer service. Thank you!...:)