#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(408)254-6062
Tool & Truck Rental(408)254-6068
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2855 Story Road
San Jose, CA 95127
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Customer Store Reviews

  • 4.1 out of 218 reviews
79%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (218)
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Showing 1-30 of 218 reviews
awesome
awesome
by
  • Verified Purchase
  • Recommended
Salesperson, Albert was very friendly, patient and helpful when we asked for assistance.
Salesperson, Albert was very friendly, patient and helpful when we asked for assistance.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Associates were very helpful. Ramon helped me a lot. He knew exactly what i needed for the job a...
Associates were very helpful. Ramon helped me a lot. He knew exactly what i needed for the job and even helped me load to my car.
by
  • Verified Purchase
  • Recommended
the store is very organized and most all of the store associates were very knowledgeable about th...
the store is very organized and most all of the store associates were very knowledgeable about the products in their department and friendly.
by
  • Verified Purchase
  • Recommended
Store needs cleaning and staff needs courtesy training
The store could be cleaner and staff could be courteous especially the cash register and Return desk folks
by
  • Verified Purchase
Plumbing
Nice and product always ready to go good and skill service store clean and safety.
by
  • Verified Purchase
  • Pro
  • Recommended
Great Customer Service!
Eugene was so helpful and creative with DIY fix it project! Luckily I ran into the right person for help.
by
    • Recommended
    My experience was great.
    The locating of products was quick with the help of your Associates.
    by
    • Verified Purchase
    • DIY
    • Recommended
    store was clean and well organized.
    Store was clean and well organized. well stocked shelve and easy to find items I needed.
    by
    • Verified Purchase
    • DIY
    • Recommended
    Good Manager
    There is a guy who works there who I think is the manager. I wish all the employees were like him.
    by
    • Verified Purchase
    • Recommended
    Great store
    Strongly recommend this store, rented a few items here before, and bought a bunch of materials. Great place.
    by
    • Verified Purchase
    • DIY
    • Recommended
    Overall they had the item that I wanted.
    Looked for a lamp socket sales associate helped me find it. Just wish they had other brands. They only had one for a lamp socket. Used the do it yourself cash register which was ok. But I still prefer dealing with people. They only had 2 people doing cashiering.
    by
    • Verified Purchase
    • Recommended
    Nice view location
    This store is closed where I live, a lot of items are easy to find in the store and great location.
    by
    • Verified Purchase
    • Recommended
    helpful People
    pro desk is very good and helpful and the store is very clean.
    by
    • Verified Purchase
    • Pro
    Large selection, helpful staff
    We needed to paint for our walls. We got a discounted can and had the staff match it for a second can. We got all our desired paint in no time and also got all the tools/items needed while we waited for the paint. Everything was neat the line was not too long.
    by
    • Verified Purchase
    • DIY
    • Recommended
    Good sales people
    Helpful people to assist Good selections Sales prices are competitive.
    by
      • Recommended
      typical good service experience at Home DEPOT
      I NEEDED A SMALL CONTAINER OF PAINT FOR A SIMPLE REPAIR JOB AT MY HOME. T HE CLERK IN THE PAINT DEPARTMENT QUICKL;Y MATCHED THE COLOR NEEDED EXACTLY AND PROVIDED AN INEXPENSIVE COLOR SAMPLE CONTAINER FOR THE JOB I WAS WORKING ON.
      by
      • Verified Purchase
      • DIY
      • Recommended
      lots of help
      The store was clean and associates asked if i needed help right away and he lead me to area and asked if i needed anythings else..
      by
      • Verified Purchase
      • Recommended
      The is the best Home-depot store!
      I love to shop in this store. Overall, the staff here are great. From the clerks working for the returning customer service departmant to the cashiers working for the checking out department, all of them are awesome. As for the assistants, most of them are very willing to help you. Some are just outstanding, such as Joe - tool department, Andy- roofing department. I thought this store must get the greatest manager, for all the Home-depot stores I've visited so far, this one is the best.
      by
      • Verified Purchase
      • DIY
      • Recommended
      1 found this review helpful
      Great staff!
      This store got some amazing staff. Joe - tool department. Andy- wood, roofing, concrete department. Rey- paint department. These assistants got tons of knowledge, also great attitude. They're such asset for HomeDepot.
      by
      • Verified Purchase
      • DIY
      • Recommended
      Parking Lot nightmare
      The questions asked were about the inside of the store&the associates. Nothing about the parking lot. The parking lot at this store is HORRIBLE!! Rocks, glass, wood, all kinds of debris. I went up&down two maybe it was three isles before I found a decent parking space. Why don't you hire someone who cleans parking lots at night? I think that would help a lot. Also have clerks go&retrieve shopping carts that are left in parking spaces. It is so bad that homeless people are staying there now. I don't feel safe with them around. Thank You.
      by
      • Verified Purchase
      • Recommended
      Poor associate assistance experience
      Associate has a poor customer service. Has a very sour poor attitude when asked to where to find the product which is bubbled plastic wrapper for packaging.
      by
        Great shopping experience
        Products are avaliable and fair pricing. Tean members are very knowledgable and embrace their job to the max. Awesome experience overall.
        by
        • Pro
        • Recommended
        Great help
        Anthony nguyen is a good guy , He helped me a lot when I shoped in this store
        by
          • Recommended
          Home Depot is the best store
          I usually visit this Home Depot Store for purchasing any kind of stuffs for my home repairs and garden. Everything that sale in this store which is very easy to find out and easy to get advise if I need help. Once again, I would continue to be Home Depot Customer again and again. Will recommend my friends, relatives once they have their needs. Thank you!
          by
            • Recommended
            Cleaning and storage Products
            The store could be better organized. Have all the products for building in one side and accordingly by the rest of the products. Have more DIY projects for the public.
            by
            • DIY
            • Recommended
            Excellent Customer Service.
            The store was clean, floors etc,. East to find merchandise. The young man who helped did a great job, polite, helpful and well spoken. Helped with a medicine cabinet. Thank you.
            by
            • Pro
            • Recommended
            5star
            I recive Great and fast service at the pro desk from all the lovely beautiful girls at the desk
            by
              • Recommended
              Not happy
              Was not happy how long it took yo check out. Only 2 registers open on a busy Sunday and 2 out of 4 self checkouts took cash. One was broken . The electrical department is in 2 differant locations in the store .
              by
                Do not go here
                Customer service is horrible. Do not go here unless this was your absolute only choice and do not depend on the help of these associates. They don't know how to do their jobs.
                by
                  1 found this review helpful
                  Showing 1-30 of 218 reviews

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