Reviews for East Irvine #8525

The return desk has a history of challenging your returns at this store even if you have not used the item, and have the original receipt. I would suggest shopping at other stores that hold themselves professionally. We all have to purchase items and return some items if sizes do not fit. I found the return desk staff tonight condescending and difficult to work with. Yes my return got handled, but Brandon stated I didn't need to look at my phone while I was pulling up the Home Depot Receipt from a Pro Account. I just needed to sign the screen. No one was behind me in line and it was less than 30 minutes to closing.

I love to go to this store because the employees are extra friendly, especially the cashier Maria. She is always friendly and helpful.

Thank you Home Depot for Veteran parking spaces and a military discount. Thank you James, Veteran Shipmate! My new dewalt tools for electrical work were stolen, my wife bought a replacement impact/drill set replacement for me as a surprise. She had a military dependent ID and we needed the discount for the unexpected expense because we're a blended family of 7. It was a great deal for a great tool line.

Stacy, who is an assistant manager I think, is very helpful. She also treats other employees with kindness & respect.

The Garden staff (Maria) was very knowledgeable and helpful when assisting me with making my plant selections. She gave me pointers on how to care for indoor plants and what fertilizers to use (for orchids in particular). Great store experience!

Staff is very attentive and sought help from others to assist the customer's situation. Not everyone is an expert in all home improvements but few are experts in their specialty. All will brainstorm various solutions to your home improvement problem and the consumer will decide which solution will work the best. Store is very clean and well organized.

Joseph Landry and his associate in the Equipment Rental and James in Gardening - knowledgeable and friendly. They made the shopping experience fun and memorable. They addressed customers even when busy. They were quite patient and went out of their way to answer my many questions. I appreciate their taking time to show me the right techniques to sharpen my tools and care for my lawn. Definitely will return because of these employees.

If you go to this place and trying to find a washer, dryer, or refrigerator, or any other things but need someone to assist you, DO NOT ASK AN ASIAN OLD MAN FOR HELP. Went to this place at 2PM to find a washer floor tray. My friend and I went to the area of washer and dryers and asked an old man where we can find that. I asked, "Excuse me, are you available right now?" he said yes, then I said "I want to find a tray for washer, it's ..." he then lost his attention and pointed at the way and said "fifty-three" by interrupting my talk. I felt offended, but it was ok so I went find it myself. Then my friend wonder is there any other sizes and if we can find someone from HomeDepot to help us install it. She went back and ask that man for the issue. Then something interesting happened. That old man's reply sounded like mockery or sarcasm. "Why not let your boyfriend do that for you." "Different sizes? No we only have one size for that. You see?" We pick two trays from different positions and compared and noticed they do have the same size. Then that old man smiled and said, "You are so smart." I was a little angry so I said "thank you that's all I need" and just wanted to leave that rude man. He continued to talk behind our backs as we walked away, "You need to learn new things here. Don't ask everybody to help you." I want to point out other assistants like the one at the ladder area. He was so kind and patient. The women working at the curtain area was also very willing to help. If I didn't get help from them, I'd simply give this store 1 star. That Asian old man is the most horrible creature I've ever met, as he is the first one that makes me feel I'm discriminated as a woman who doesn't know much about those parts, AND maybe as an Asian (my friend is also Asian and she doesn't speak English very well). Again, if you want someone to help you in the store, do not ask that Asian old man. He is SMART, he knows everything, he is busy helping our president make America better, he does not have time to assist you and even think you are an idiot.

Nice place and good staff.

I went into the store looking to buy moulding to frame my windows. Juan stopped by and asked if I needed help and took the time to help me measure out the pieces that I needed. I stopped by the paint department afterwards and Daniel was really knowledgeable about the paint I needed to buy for my project. He had a great sense of humor which I needed because I spent a long time measuring and cutting the pieces and just wanted to get home. He gave me a great tip on how to paint the moulding quickly. These 2 guys and the checker made my visit pleasant and reminded me why I always choose Home Depot over other home improvement stores for all my DIY projects, appliance purchases and hardware needs.

Friendly and helpful employees. Good selection of products.

Customer service is very good and the store feels nicely organized, clean and safe during this COVID time. Everyone is wearing masks, and there are sufficient plexiglass shields at all of the customer/associate service counters. All of the associates seem ready and willing to help, and Randy in Tool Rental is particularly friendly and helpful if you need anything in that department! He went above and beyond to help me with a part I needed to repair my cabinets.

Pretty clean and comfortable store. Staff are helpful.

Darshita was awesome!! Very friendly and helpful and made our visit fast and convenient thank you Darshita !

The employee at customer service is a super star who really helped me by understanding customer's feel and thought. The employee I appreciated is name Melissa.

Clean store. Associates are always helpful. Never feel lost. Thank you for also enforcing mask rules.

The management at this location are empathetic, patient, and willing to listen and work with customers. Highly recommend. Best HD experience I’ve had.

I DO NOT recommend this store or Home Depot (HD) to anyone. I ordered a washer and dryer in store for delivery and installation on 6/30/20 and after 6 failed scheduled delivery/installs, they ended up giving me the store model which had scratches on the door on 7/31/20. I wasted 20+ hours on the phone with customer service as well as countless calls and emails to store associates all the way up to the store manager. All I got was blame shifting and excuse after excuse, with HD even blaming me for their delay and inability to deliver goods that I paid for. To top it off, I was lied to in terms of compensation for the terrible experience by the Assistant Store Manager. In summary, DO NOT TRUST anything HD tells you, whether delivery dates or re-delivery dates to any type of compensation or extra services. Take your hard earned dollars elsewhere because these people will only give you excuses and blame their contractors or covid while you helplessly suffer delays and poor customer service.

Great service and always has the products you need!! Thanks!!

Friendly employees.

I love this store. Employees are ALWAYS attentive, knowledgeable and SMILING with their eyes!!! I adore AMANI, the cashier. She ALWAYS remembers me, asking if I found everything, asks about my family. Thank you HOME DEPOT, for setting a great standard and being a valuable asset to our community!!!

I love coming to this HD everyone in pro desk is very helpful John, Jose, Rosie, and Jacqueline!

The store employees were available for assistance and very knowledgeable about my project. Checkout was fast and easy! Would definitely return.

Very friendly and professional employees. Found the product for me efficiently. Cashier was also helped me with patience to go through the process of applying the store credit card.

They should be more focus on the contractors because we bring the volume to your store.

Great store. The people working here know their jobs. I will be coming back again and again. Thanks for all the help with my projects and the honey do list. LOL!!!

Very friendly and knowledgeable employees. A pleasure to shop there.

Clean restroom

The store worker would mislead customer about price match details and deceive them into making a purchase.

ask for bruce