#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(509)585-1012
Tool & Truck Rental(509)585-1020
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3910 W 27th Avenue
Kennewick, WA 99337
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Customer Store Reviews

  • 4.7 out of 353 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (353)
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Showing 1-30 of 353 reviews
Terrible lumber associates, great cashier!
Cindy my cashier saved my trip, she was very personable and accommodating with all the items I was purchasing for my deck project.
by
    • Recommended
    Customer service
    There is little to no customer service in this store, so disappointing from what it used to be like.
    by
      Best survey
      I am happy that Home Depot has just what you need for your home and the best products and the staff are very friendly and helpful in informing you about each appliance you are looking for. Buying at Home Depot is the best best price $
      by
        • Recommended
        High quality employees!
        Amy, whom works in the outdoor/garden department took the time to make sure that my wife and I found the best deal on products that we needed for our project!! 10 stars!
        by
          • Recommended
          Josh rocks!
          Josh went above and beyond to help me find what I needed for a kitchen repair.
          by
            Great Store
            I found the products I was looking for quickly. The attendants were helpful and kind.
            by
              • Recommended
              Associate was very helpful
              I usually live to bye cleaning supplies but from Home Depot very nice people thank you mis Maria
              by
                • Recommended
                Associate Maria was very friendly and helpful
                I am si happy to shop at the Kennewick home Depit
                by
                  • Recommended
                  Husky toolbox and workbench
                  I bought these for my wife's sewing room. Strong, sturdy and priced right. Much better than the sewing tables from sewing stores.
                  by
                    • Recommended
                    Excellent support
                    Paige Chapman went out of her way to help us in the remodel of our kitchen. She patiently explained everything we needed to know about different products. My husband and I were so impressed with her knowledge about everything we asked. She truly went out of her way to help. A great big thanks! She is a great asset to your store.
                    by
                      • Recommended
                      the associates at the kennewick home depot are very friendly
                      i bye at the home depot almos every week and the associTES ARE VERY HELP FULL THANK YOU MARIA AND AUSTEN THERE SO NICE AND FRIENDLY
                      by
                        • Recommended
                        Out of stock
                        Great products but sometimes out of stock or you have to order on line that should be in stock.
                        by
                          • Recommended
                          Very friendly staff
                          The staff here are always friendly and I feel like I can always ask questions about products or a project I am completing
                          by
                            • Recommended
                            Very lackluster customer service
                            Checkout lines were lined up. 2 Managers just standing and not helping customers checkout or even acknowledging me that I entered the store. The lady in garden, Zoey was very helpful. Employees should have to take a class in customer service
                            by
                              Store appearance
                              The store is generally clean and product neatly placed in its spot throughout the store. employees seem to stay busy and are helpful when needed
                              by
                                • Recommended
                                Doing it right.
                                This morning I had to buy some of those tiny halogen light bulbs for the bathroom vanity lights. I go to the East Kennewick Home Depot every time for these. Two reasons I go here. 1. The store is less than 400 Yards away. 2. They always have these little odd ball items.
                                by
                                  • Recommended
                                  Incredible Customer Service
                                  I wanted a retractable screen door and got a very knowledgable employee. The gave me options when I did not know they were available and made the necessary calls to the product seller and the installer to make sure my purchase was exactly what I was looking for.
                                  by
                                    • Recommended
                                    Great Help!!
                                    Donna at self-checkout, Fletcher in the wood department , Patrick in power tools, and especially Skip in Tool Rentals are just so fantastic every time I go to this location! They really have good suggestions and a great attitude! They make my (multiple **daily**) trips worth my time and it is really a great feeling when they remember the projects I work on and come up with suggestions for me!
                                    by
                                      • Recommended
                                      Great service by 48307 Carol
                                      by
                                        Great customer service
                                        Would like to thank Ms Maria at the checkout counter by the return area, always a big smile and friendly attitude, don't know how she remembers every ones name. She makes everybody feel good about shopping there! A big thank you Maria
                                        by
                                          Very helpful and nice.
                                          Faith took the time to look up some of the ranges we were looking at and let us know all the pricing involved.
                                          by
                                            • Recommended
                                            Great staffs! Friendly place!
                                            I was NOT ignored when I asked for help. They were all friendly, helpful. Thanks guys. I definitely will come back again
                                            by
                                              • Recommended
                                              Excellent Service
                                              I had the best service ever in this Home Depot. Actually had an employee work with me to make sure I got exactly what would work best for me. She took the time to go over all the features good and bad of each appliance that I was looking at. She took the time to show me the appliances that were in the store for color and uses. One of my best experiences with Home Depot I would definitely go to that Home Depot for all my needs in the future! Thank you
                                              by
                                                • Recommended
                                                Store Manager and Staff
                                                Mr Valenzuela and his cashier went over and beyond and helped me through pricing issues. Tha k you for their time and to listen to me and my concerns. Very customer service oriented.
                                                by
                                                  • Recommended
                                                  World class customer service
                                                  Miss Faith Gaines at the Kennewick Home Depot is the most informative, helpful and pleasant cashier I’ve ever met.
                                                  by
                                                    • Recommended
                                                    Great and fer prices
                                                    All good things about this store
                                                    by
                                                      • Recommended
                                                      Helpful friendly employees!
                                                      Becca was helpful with figuring out the best material for our project. Diego was friendly while cutting the plywood for us and good about attending to each person that needed his attention. Paula, our cashier, made sure we found everything OK and made check out quick and easy. Everyone else, we didn't catch their names, was very friendly and helpful with pointing us in the right direction and at least 2 employees asked if we needed any help (One was working over at the BBQ).
                                                      by
                                                        • Recommended
                                                        The store was in ok order, but I saw a lot of empty spaces on the racks. I had to have someone ca...
                                                        The store was in ok order, but I saw a lot of empty spaces on the racks. I had to have someone call for a CSA to help me find the tool I needed. That took about 20 minutes. Between that and the time it took me to get a decent tool, I have lost almost 2-1/2 hours of my project time. At an average pay rate of 15 dollars an hour, that adds up to $37.50. I’m thoroughly disgusted with your company at this moment.
                                                        by
                                                        • Verified Purchase
                                                        Home Depot always has the best selection of merchandise from Washers and Dryers to ceiling fans. ...
                                                        Home Depot always has the best selection of merchandise from Washers and Dryers to ceiling fans. You can always find what you need at Home Depot at reasonable prices and great customer service.
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        Look for Brian Nice. He is great! Not only will be help you figure out your problem, he will help...
                                                        Look for Brian Nice. He is great! Not only will be help you figure out your problem, he will help you determine the best way to address it.
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        Showing 1-30 of 353 reviews

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