#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(509)585-1012
Tool & Truck Rental(509)585-1020
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3910 W 27th Avenue
Kennewick, WA 99337
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Customer Store Reviews

  • 4.7 out of 353 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (353)
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Showing 1-30 of 353 reviews
What happened today prompted this reveiw
I needed an electrical part, and Max knew what I wanted right away after telling him once.
by
    Door lock
    I bought both double cylinder deadbolt and door knob and Patrick help me on making one single to work with both by changing the pins
    by
      • Recommended
      It's a gamble
      It's like playing the lotto. You can't count on any good help or even people that have any skills! Don't ask them any questions. 80% of the time they won't know the answer!!!
      by
        Very attentive store personnel
        Got help in plumbing without having to search store. Cashier concerned that I accomplished everything I hoped to accomplish.
        by
          • Recommended
          Dewalt Self Propelled Lawnmower
          I bought this lawnmower today came home and put it together and started using it and it was easy to put together and use.
          by
            • Recommended
            Thank you Paula
            Paula from the Kennewick store was a great help when I asked about military discount. She’s also a great cashier.
            by
              • Recommended
              Exelent customer service
              Yes I will like to thank you to Gery and Maria at the service desk they are very friendly and help a lot is nice to came to the store in Kennewick wa
              by
                Amazing employees
                I went in on a Sunday morning to get all things needed for a full bathroom Reno. Skipwas helpful in finding and getting my large items (toilet, shower, vanity) while I was able to get the other stuff. Sara joined Skip in getting all my items (3 carts) to the cashier. They both stayed while Cynthia checked me out, then Duke came to help load everything into my truck & secure it. All 4 employees were so friendly and helpful.
                by
                  • Recommended
                  very clean and nice people
                  I would like to thank Maria she was very friendly and helpful she greets me a son as I get in to the store and ask me if I need help and yes I will did not where to go but she will know where this item was.
                  by
                    • Recommended
                    Organized, efficient, and great customer service
                    I bought a Jackery Generator and so glad I did. Very happy with it. Had it shipped to the store for me to pick up instead of it dropped at my home just in case I wasn't going to be home for delivery.
                    by
                      • Recommended
                      Customer Service
                      Very helpful when asking questions. Very helpful information and very friendly.
                      by
                        • Recommended
                        Always has what I need
                        I'm happy with going to home depot. They always have what I need. And the store map on the app makes it quick and easy to find the exact tolation on things I need
                        by
                          • Recommended
                          Easy to purchase on line.
                          I ordered this about two weeks ago and not only was the process very easy, I ordered on line. I received the products in a very timely manner and since it's a gift I received an email that the products were delivered to the address I selected. Sometimes ordering on line can be a little spooky but Home Depot did an excellent job.
                          by
                            • Recommended
                            black Friday relace washing machine.
                            great experience got what we needed
                            by
                              • Recommended
                              Appliances,flooring,kitchen design
                              I hit the jackpot when trying to decide on the best products for my home. Aileen, in kitchen design, Faith in appliances and Susan in flooring are terrific! Knowledgeable and friendly. Follow up was much appreciated. If you have any remodeling needs, look for these women! Awesome time, questions answered and all the overwhelming feelings gone! Right decision!
                              by
                                • Recommended
                                Great shopping experience
                                I was able to get everything I needed and even didn't need at great price, and without hassle.
                                by
                                  • Recommended
                                  great product
                                  so happy and the customer service was fantastic, I will thank you Mss Maria for all the help
                                  by
                                    • Recommended
                                    special assosciates
                                    special thanks to Jeff and Maria great customer service
                                    by
                                      • Recommended
                                      Great place to shop
                                      We frequent this store. We find for irrigation products we usually always find what we need. We just find prices are getting to expensive
                                      by
                                        • Recommended
                                        Home store
                                        Highly recommend this store
                                        by
                                          • Recommended
                                          Always Great Service!
                                          Always friendly, always has what I need.
                                          by
                                            • Recommended
                                            Very friendly and helpful associates!
                                            We needed help finding the Cleaning aisle and immediately an associate led us to the exact spot where the products we wanted were displayed. He also helped us decide which of the various products would best suit our needs (sorry I didn't get his name). Then we went to Garden where associate quickly approached us and helped find the perfect plant for our garden. Both of these associates were not just helpful but also super friendly.
                                            by
                                              • Recommended
                                              Used to fear returns
                                              We flip up to 5 houses at a time and have a lot of items that get returned and returning items used to be so ugly to deal with. But with Austin and Niss there now, it’s became pleasant. They actually smile and greet you and are willing to look up account info with the receipt available under our Pro Account.
                                              by
                                                • Recommended
                                                My favorite place!
                                                I needed a stove and your employee was absolutely wonderful!
                                                by
                                                  • Recommended
                                                  Great job Cynthia
                                                  Love the helpful staff at your store, always the task of shopping less burdensome.
                                                  by
                                                    • Recommended
                                                    Bad service
                                                    The cashier (Donna/Debbie) at this store is a detriment to the company. She is extremely rude and has no business dealing with customers. Terrible customer service all around.
                                                    by
                                                      grate customer service
                                                      want to thank you Maria was very friendly and good associate
                                                      by
                                                        • Recommended
                                                        Need to remember The Customer's Needs
                                                        After shopping this store for years, there is a definite decline in the care of the store. The clutter in the aisles is terrible, and the stock is low. The employees tell me the rooftop coolers in this store aren't working again this summer, making it an uncomfortable shopping/working experience.
                                                        by
                                                          Service as always
                                                          When I am working in the tri-cities this store; HD #4739 Kennewick is my first stop in my search for supplies and tool for my business
                                                          by
                                                            • Recommended
                                                            Great Friendly and helpful store
                                                            I am a regular residential customer of this store. Consistent great shopping experiences. Highly recommend
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 353 reviews

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