Reviews for Durango #1534

Employees were very friendly and helpful.

There is no customer service at this store. I cannot tell you how many times I've needed help lifting purchases that weighed more than I did and, NEVER, NEVER, NEVER, not once, has a store employee been willing to help, presumably because standing around in groups chatting with each other is their primary work activity. Yes, many other customers have helped me move purchases, both in the store, and in the parking lot, but having an employee give a caret about customers being possibly injured or of having a customer's purchase destroyed while attempting to move it as they struggle to move their purchases - no. never, not once in all the time since this store was built, has any employee ever assisted me during hundreds of (unavoidable) trips to this horrid store, despite frequent requests for assistance. In fact, I started driving to Farmington, 50 miles each way, where you can actually sort of achieve customer service in the home despot (or you can go elsewhere) before spending money in this store. It's absolutely horrible.

Store was awesome, Got help from store staff. They were friendly and helpful.

Always clean and well organized. Employees seem to be invested in the store and really want to be helpful.

I had an awesome shopping experience today .... It makes you feel good when employees are friendly.

If you need help with doors, see Nancy Hamond. That lady will go out of her way to help you get what you need.

The associates are always helpful and much friendlier than other locations I’ve visited frequently

Out of stock and wrong items in bin caused overcharges. Was not an experience I wish to repeat.

Every time I shop Durango home depot I am impressed with the customer service and friendliness of the employees. sometimes there not enough employees for the customer load but they are always willing to help when they are free.

I've had only one bad experience in this store...and they made it right! :)

I stopped to see what Home Depot had to offer for windows and the gentleman showed me to where i would find the windows and proceeded to show me the material I would need for my project. everything I needed was well stocked, and most employees seem to know their areas for assistance finding specific types of things ( :

This location is so nice to shop at. Everything is well organized and clean, and the employees are always helpful and friendly. Raymond M is particularly helpful and made our shopping so much easier with his knowledgeable help. Thanks Raymond!

The only thing that keeps this store from being 5-Star is it's size. It is the smallest H.D. I've ever shopped in, and small quantities of merchandise seem to be crammed in everywhere.

I have always been very pleased when shopping at this store. Sales people are friendly and willing to help.

Today's experience was great by the staff and the greater is so nice. I recommend this store as staff helps with every need. If they dont have product they will find it and get it to you as fast as they can. Thank you HOME DEPOT.

Great salespeople. Very caring .

Go early no crowds, Julee is a great cashier and always helpful! Website gives product location and if in stock.

Thanks Chenoa S for helping me find thing today you were an awesome help

Jan Bell in the appliance department was very helpful and very, very knowledgeable of the department. She had all the answers on all the questions that we asked! Thank you Jan. Will definitely return to the Durango Home Depot. Can't wait til our Samsung refrigerator arrives.

The store is has great Employees who are extremely friendly, helpful and they keep the store very nice neat and very clean.

Kate Looque was amazing!!!

Just wanted to shout of James in Garden for helping out in the purchase of a trash can. Helped price match an online price. Also want to recognized Dori Lynn for her awesome and fun attitude at the check out! Thank you both for your assistance!

No enforcement of masks. Go shop somewhere else locally that cares more about the wellbeing of their employees and customers.

Even short staffed during the pandemic, help was available in every dept. It's great to get home repair items and Christmas gifts all in one stop.

Friendly staff, clean store. Always find help when needed.

Fast service and friendly staff especially Ray Mestas and Julee the cashier

Kate in the appliance section was very helpful and explained the ordering process fantastic, but we saw customers walking around this store without face masks.

The Durango store was busy as expected for a Black Friday event. Although my experience with the store associate whom was on the phone in Appliances was less than satisfactory, Jan Bell-another associate in Appliances made up for it with her kindness and full attention. Jan Bell was awesome! She listened to me and understood the other associates unprofessionalism when I explained that to her that the other associate was on the phone while my husband and I stood in clear view patiently waiting for assistance in the washing machine dept. Upon hanging up from her phone call the other associate turned and helped another couple that just walked up. NOT cool.

This store is a covid-19 breeder.

This store is clean and the employees treat u as nicely as possible. Employee Kez and my cashier as well as manager Wade were very helpful when a customer verbally attacked me for not wearing a mask as medically I can’t. I will continue to shop at this store as well as recommend it to others.