#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(423)728-7602
Tool & Truck Rental(423)728-7608
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
546 Paul Huff Pkwy Nw
Cleveland, TN 37312
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Customer Store Reviews

  • 4.8 out of 423 reviews
96%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (423)
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Showing 1-30 of 423 reviews
Outstanding sales person
Went to Hone Depot for a refrigerator, needing it that day. The first choice was not available because it was not ob stock, and the delivery was way unacceptable. My husband and I were about to go somewhere else to find one. That's when Robby came through with flying colors, he checked their stock, almost had one, but it wouldn't do. So as we were walking out, my husband asked about one he had spotted that was sitting in the back. Robby checked on his device and found it, seeing as it didn't show up as being there. Not to mention, it was also marked down, so he saved us quite a bit of money, and helped me get my Home Depot card. Would I recommend this store, on a scale of 1 to 10, I give it a solid 10.
by
    • Recommended
    Friendly employees
    Ordered a Samsung Bespoke 30 cu ft refrigerator today.
    by
      • Recommended
      Wonderful help by mai lyn at checkout
      Very nice and helpful
      by
        • Recommended
        Great Employee
        Mailyn is always very helpful and friendly! She makes it a pleasant place to shop!
        by
          • Recommended
          Great Experience!
          We are always greeted with a friendly smile and how can I help. The employee at the paint counter, whose name I believe is Josh is amazing!
          by
            • Recommended
            Friendly staff
            Friendly staff always asking if they could be any help.
            by
              • Recommended
              Great experience
              We purchased a duel fuel range today and received excellent service. Angela was very knowledgeable and went the extra mile by not only contacting the manufacturer for us and clarifying some points but also by doing extra research. And let's not forget the treat or dog received from her :-)
              by
                • Recommended
                The Home Depot experience.
                The self-checkout is great and very easy to use. Makes shopping a pleasure.
                by
                  • Recommended
                  Very clean and well-stocked
                  Lots of employees to help, the store is clean and there is a lot of product. Prices are very good.
                  by
                    • Recommended
                    Great help!!!
                    The person helping me was above and beyond thank you so much Maylin
                    by
                      Great staff
                      I have shopped here many times since moving to the area in January. The staff is great, very helpful and friendly. They remember me and ask about the project that I’m working on.
                      by
                        • Recommended
                        Check out Service
                        Was having a bad day trying to find some things in check out understaffed gardening area didn’t help so went inside and spoke with a lady Mailyn, Son was having a bad day she made everything so much more fun and enlightening!!! Need more people in stores that take your mind off of the worlds problems and hope you find what you need!!!
                        by
                          • Recommended
                          GREAT SERVICE !
                          I needed a few things for the shop and after getting great help from TERA , I wandered over to the Auto section. I need a few things for myself , while there I met RON , who went way out the way to make sure I got everything I needed for an auto repair . CLASS ACT these two.
                          by
                            • Recommended
                            Sandy at the Cleveland TN store
                            Sandy is an amazing Home Depot employee that cares and listens to customers and then fixes the problem! I made 3 attempts with Home Depot Customer Credit Card department to help me out with my credit card fraud case in Orlando Florida, no help whatsoever, but Sandy listened and fixed my problem immediately! Home Depot needs more employees that listen and care like Sandy does!
                            by
                              • Recommended
                              Ridgid power tool
                              friendly help an service
                              by
                                • Recommended
                                Great store to shop at!!!
                                The employees at Home Depot were very helpful and provided the information we needed to make decisions about our flooring needs!!!
                                by
                                  • Recommended
                                  Gift
                                  Harley- helped me with a step ladder
                                  by
                                    • Recommended
                                    The Price Cannot Be Beat
                                    We buy our garbage bags with mint fragrance in them. This is to ward off unwanted animals. They last for months and we have not had to pick trash up out of the yard since we started buying these. The price is amazing!
                                    by
                                      • Recommended
                                      great service
                                      ordered some fencing from Dewight and he did a great job!
                                      by
                                        • Recommended
                                        Easy location access.
                                        Great location with trouble free access via roads and traffic signals.
                                        by
                                        • DIY
                                        • Recommended
                                        Customer service
                                        I bought two windows last weekend. Every time I visit this Home Depot store I receive a wonderful and kind customer service. Thank you Home Depot employees !
                                        by
                                          • Recommended
                                          You can expect friendly and knowledgeable assistance at the Cleveland store. They know their pro...
                                          You can expect friendly and knowledgeable assistance at the Cleveland store. They know their products and are willing to assist you.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          This store is always clean and well stocked. But above all the guys at the Pro desk, David and De...
                                          This store is always clean and well stocked. But above all the guys at the Pro desk, David and Derrick are head and shoulders above all others in their customer service standards.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Nice store....we drive 30 minutes to go to this store....this time of year the line in the garden...
                                          Nice store....we drive 30 minutes to go to this store....this time of year the line in the garden center is very long...need another check out....
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          1 found this review helpful
                                          The Tool Rental Department separates The Home Depot from others. All of the employees in the Too...
                                          The Tool Rental Department separates The Home Depot from others. All of the employees in the Tool Rental Department goes over board with kindness and help.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Great store. Love Rigid tools. Wish Athens, TN had a Home Depot!
                                          Great store. Love Rigid tools. Wish Athens, TN had a Home Depot!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          The store is always well organized. The employees are so friendly and helpful
                                          The store is always well organized. The employees are so friendly and helpful
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          My husband is an elderly disabled veteran who experienced discrimination at this store by their s...
                                          My husband is an elderly disabled veteran who experienced discrimination at this store by their staff. The staff disregarded him and his request help load his lumber order. A customer walking into the store had to stop and provide assistance. This is a shameful way to treat your customer. It is highly recommended Home Depot review the Americans with Disabilities Act with Home Depot associates.
                                          by
                                          • Verified Purchase
                                          When Will Call or order online items are NOT coming in PLEASE notify the customer!!! Apparently t...
                                          When Will Call or order online items are NOT coming in PLEASE notify the customer!!! Apparently there is a shortage of Hampton Bay rockers??????? Let's blame this on COVID too!!!!!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Associates are always willing to assist! Thanks
                                          Associates are always willing to assist! Thanks
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Showing 1-30 of 423 reviews

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