#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(413)593-7003
Tool & Truck Rental(413)593-7009
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
655 Memorial Dr
Chicopee, MA 01020
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Customer Store Reviews

  • 4.7 out of 556 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (556)
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Showing 1-30 of 556 reviews
The staff is knowledgeable and always willing to help - even when it was not their area. Clean, w...
The staff is knowledgeable and always willing to help - even when it was not their area. Clean, well stocked and help when you need it!
by
  • Verified Purchase
  • Recommended
Scott Garvey - Assistant Manager - walked me through the entire process of purchasing and loading...
Scott Garvey - Assistant Manager - walked me through the entire process of purchasing and loading $2,000 worth of fencing and I am deeply grateful for his kindness and his support. Juan Morales also deserves a huge thank you for his support and kindness and attention to detail in helping me load my vehicle. Alex Quiles and Jesse Rivera were extremely helpful as well. Thank you all! Kate Forest
by
  • Verified Purchase
  • Recommended
The store was full of employees that were willing to help with a smile..... I had no problem find...
The store was full of employees that were willing to help with a smile..... I had no problem finding help. Shout out to Kenny, Ron from doors and Josh from kitchen you guys rock thank you thank you for all your help!!!
by
  • Verified Purchase
  • Recommended
Josh was amazing. Very direct, we were in and out of there in like 20 minutes. Great customer se...
Josh was amazing. Very direct, we were in and out of there in like 20 minutes. Great customer service skills.
by
  • Verified Purchase
  • Recommended
This store is clean and tidy. the Staff are always helpful. The Pro-desk and cashiers are consist...
This store is clean and tidy. the Staff are always helpful. The Pro-desk and cashiers are consistent staff and always very helpful.
by
  • Verified Purchase
  • Recommended
Ann Marie helped us today and she was by far the best employee I’ve ever encountered.
Ann Marie helped us today and she was by far the best employee I’ve ever encountered.
by
  • Verified Purchase
  • Recommended
Friendly, and professional staff that are helpful.
Friendly, and professional staff that are helpful.
by
  • Verified Purchase
  • Recommended
This store is always very neat and clean. The employees are extremely knowledgeable and always fr...
This store is always very neat and clean. The employees are extremely knowledgeable and always friendly and polite. I find everything I need every time I go there. I would highly recommend this store.
by
  • Verified Purchase
  • Recommended
I always have a great experience at the store the whole team at the store greets all of their cus...
I always have a great experience at the store the whole team at the store greets all of their customers and myself on a daily basis and goes out of their way to make our experience at the store enjoyable and welcoming to come back to the store from Pam and John at the pro desk to Linda at the contractors register ,mark in the tool department and Louis and Ed in millwork the electrician in the electrical department and Chrissy the store manager and Sean the assistant manager and the whole team at the store including the service desk I always have a great experience at the store I shop at the store frequently and never have any issues at the store everybody in the store is very accommodating to help find the product that I need. Awesome job guys and girls keep up the good work
by
  • Verified Purchase
  • Recommended
Always someone to help.manager is very efficient.store is clean and well laid out. I like this st...
Always someone to help.manager is very efficient.store is clean and well laid out. I like this store in Chicopee out of all the other home depot's for these reasons
by
  • Verified Purchase
  • Recommended
Employees go above and beyond to assist when they can!
Employees go above and beyond to assist when they can!
by
  • Verified Purchase
  • Recommended
We live within a mile of the store and we visit often as we own our home. No matter what we have ...
We live within a mile of the store and we visit often as we own our home. No matter what we have gone in for there is always someone eager to help out. Today we dealt with Barry from plumbing and I cannot say enough good about him. As soon as we told him what was wrong and what we needed he immediately knew where it was, went and got it for us and explained how to use it. He is definitely an asset for your store.
by
  • Verified Purchase
  • Recommended
I have shopped at this store for years and continue to do so even after my Rays passing. I have a...
I have shopped at this store for years and continue to do so even after my Rays passing. I have always found employees with the knowledge I need in what I was looking for at the visit. Have always been greeted with friendly and helpful employees, including the cashiers. Have no problem or complaint with this store at all.
by
  • Verified Purchase
  • Recommended
Everyone was helpful.
Everyone was helpful.
by
  • Verified Purchase
  • Recommended
I had great service today from Pedro and Hunter. They helped me get all the things I needed for a...
I had great service today from Pedro and Hunter. They helped me get all the things I needed for a tiling project
by
  • Verified Purchase
  • Recommended
I had a very good experience with the appliance department in this store from employees John, Eri...
I had a very good experience with the appliance department in this store from employees John, Eric and Jose. They made a bad appliance situation right, and I am very grateful. This department and store were A+++++ for me!
by
  • Verified Purchase
  • Recommended
The staff was excellent. Customer Service. Jessica was the best . Patient smart and new her wor...
The staff was excellent. Customer Service. Jessica was the best . Patient smart and new her work . Completed a very complex order Thank you
by
  • Verified Purchase
  • Recommended
I live fairly close to this Home Depot and I go here 2-3 times a week because we bought a fixer u...
I live fairly close to this Home Depot and I go here 2-3 times a week because we bought a fixer upper home and always have projects. The store has always had everything in stock and exceeds all expectations. The staff are friendly and nice and I enjoy shopping there. They have the best quality plants all year around and it’s very tempting not to buy one every time I go. Thank you Home Depot you guys rock!
by
  • Verified Purchase
  • Recommended
This store is always neat and clean. The employees are always friendly and helpful. I needed as...
This store is always neat and clean. The employees are always friendly and helpful. I needed assistance taking my purchase to the truck and Axel was beyond and above my expectations. I would recommend this store to everyone!
by
  • Verified Purchase
  • Recommended
Everything was in stock that I needed. All the employees that I had questions about a product, w...
Everything was in stock that I needed. All the employees that I had questions about a product, were very knowledgeable. I wouldn't shop for the products at any other store. Home Depot, Chicopee, Ma is the best!
by
  • Verified Purchase
  • Recommended
I am very pleased with my experience at the Chicopee location! Everyone was extremely helpful and...
I am very pleased with my experience at the Chicopee location! Everyone was extremely helpful and worked as a team! Multiple departments came together to get the job done in a professional and timely manner. I was very impressed and it all started with the team from the pro desk. They all are very helpful, profesional and full of knowledge and I would recommend everyone to use this location for your next home or building project!!
by
  • Verified Purchase
  • Recommended
Haley was a great employee to me and my family she helped us with the register and was very frien...
Haley was a great employee to me and my family she helped us with the register and was very friendly. There was a gentleman there didn't catch his name also very helpful he helped us find a shelf for my wall. I will most likely go back great service. Go team orange!!!
by
  • Verified Purchase
  • Recommended
Chicopee MA store is always clean and well stocked. Highly recommend And if you need Appliance...
Chicopee MA store is always clean and well stocked. Highly recommend And if you need Applianced look for Eric , he’s amazing !
by
  • Verified Purchase
  • Recommended
This store is very clean uncluttered and easy to find things .The cashier was super friendly and ...
This store is very clean uncluttered and easy to find things .The cashier was super friendly and helpful.
by
  • Verified Purchase
  • Recommended
The Sales Cashier Ann Marie was extremely helpful. Great shopping experience
The Sales Cashier Ann Marie was extremely helpful. Great shopping experience
by
  • Verified Purchase
  • Recommended
Out of all the stores in western mass. I highly recommend the chicopee branch. Very clean and the...
Out of all the stores in western mass. I highly recommend the chicopee branch. Very clean and the employees are extremely helpful!!!
by
  • Verified Purchase
  • Recommended
Was a very quick and easy shopping experience. Ann Marie who was working at the check out area wa...
Was a very quick and easy shopping experience. Ann Marie who was working at the check out area was very helpful and pleasant, thank you.
by
  • Verified Purchase
  • Recommended
Sally was incredibly kind, and made sure that the key machine was working and that I had everythi...
Sally was incredibly kind, and made sure that the key machine was working and that I had everything I needed. She carried on a conversation with me that during these times was great to have. You need more employees like her.
by
  • Verified Purchase
  • Recommended
The employees are consistently friendly and helpful. They go out of their way to make sure you fi...
The employees are consistently friendly and helpful. They go out of their way to make sure you find what you are looking for.
by
  • Verified Purchase
  • Recommended
During my recent visit to the world famous Chicopee Home Depot's Lumber Department, I was expertl...
During my recent visit to the world famous Chicopee Home Depot's Lumber Department, I was expertly assisted by the highly motivated Mr. Kenny M with my purchase. This gentleman did a superb job of helping to cut my wood in a a very courteous and professional manner. Kenny M's "Can Do!" attitude is greatly appreciated! A special note of thanks and appreciation is also extended to Ms. Emily and Ms. Pam S. at the Service Desk for their friendly and helpful customer service!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 556 reviews

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