#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(413)593-7003
Tool & Truck Rental(413)593-7009
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
655 Memorial Dr
Chicopee, MA 01020
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 556 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (556)
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Showing 1-30 of 556 reviews
Love my new fridge!
Fit perfectly, and great customer service.
by
    Friendly helpful and home goods
    Home Depot in Chicopee is a friendly helpful and fairly nice store with a good selection of materials and sufficiently knowledgeable staff.
    by
      • Recommended
      Home Depot Chicopee Is a Great Place to Shop
      We just moved to the area and have been doing lots of work on our new house, which means many trips for tools and other supplies. The people here are always friendly, the store is well supplied and we always come away pleased to shop there.
      by
        • Recommended
        Full of energetic people. Very helpful. Always well stocked
        This store has a very good team leader and making sure that customer experience is key top notch at this location. Alwaysove shopping here. As never have a bad experience. Store is clean and well stocked all the time.
        by
          • Recommended
          Great staff
          I just like this Home Depot better. It’s my home town and I like the staff. Products are hit or miss depending on what I need. Some tools are the same but that’s not a reflection on this store. Thats corporate bean counters slim lining the stores.
          by
            • Recommended
            Great customer service
            We went here today to look for kitchen cabinet options, walked in and.boxes where.right there, grabbed about 20. Then headed yo kitchen area. 2 associates assisted us and, another one showed us where counter tops were. Then we just kinda walked around a bit before checking out. Ana was very pleasant and funny. I w8sh I remember everyone's names, they also deserve a shout out. Great store. I don't think I've been in this one. Usually go to the one in west spfld.
            by
              • Recommended
              Barry the Plumbing Guy
              We had a great experience. Barry went above and beyond to help us. Thank you, Barry!!
              by
                • Recommended
                Exceptional Employees
                Tyler at the front desk is an enthusiastic employee whose only mission is to help all customers. He is efficient and kind and one can see that he loves working at HD.
                by
                  • Recommended
                  Appliances
                  Eric is a great appliance help by all my appliances from him for years. He trusted and very knowledgeable on his merchandise.
                  by
                    • Recommended
                    Great environment
                    The employee Sue was beyond knowledgeable and so very helpful.
                    by
                      Everything was nice
                      Neatly organized, clean and has a lot of stuff that i need at the moment and might need in the future
                      by
                        • Recommended
                        Neat clean and customer service oriented
                        Well staffed, friendly and ready to help
                        by
                          • Recommended
                          need to restock shelves
                          Home depot needs to keep the shelves re-stocked
                          by
                            • Recommended
                            Very helpful staff.
                            The staff at this site are very friendly and helpful.
                            by
                              • Recommended
                              INCOMPETENT EMPLOYEES
                              FOUR employees working at the costumer service or order pickup services. NONE of them knew about my order, NONE of them care about helping me. Terrible service
                              by
                                Very helpful associates!
                                Some of the material that I was looking for had been relocated to accommodate Seasonal items (Halloween), but the associate, Pamela, Chicopee Store, really new her stuff and helped me to find everything that I needed. Such a pleasant person!
                                by
                                  • Recommended
                                  Stocked. Great service
                                  I have been frequenting the Home Depot in Chicopee MA a lot this week due to just moving! Between needing paint, gates, Dollie’s, all the stuff, the staff was awesome. Super knowledgeable and friendly. The store was stocked with everything I needed as opposed to others that I have had to go to multiple stores. The paint department was helpful and friendly!!!
                                  by
                                    • Recommended
                                    great customer service
                                    I buy alot of totes and they work for what I want.
                                    by
                                      • Recommended
                                      Employee
                                      Tracy is an amazing associate she went the extra to help on finding the products that we needed.
                                      by
                                        • Recommended
                                        Great Customer Services
                                        I had placed an online order and needed to delete one item and add another. I worked with Mary Kate at the service desk and she was very patient and helpful in getting me the items that I needed.
                                        by
                                          • Recommended
                                          Great customer service
                                          Every time I go to this store the staff is always friendly and helpful. I always find what I want and if they don’t have it they tell me other ways to get my tasks done. Other stores should follow this stores way of doing things for their customers.
                                          by
                                            • Recommended
                                            Ask for Barry!
                                            Knowledgeable, helpful, patient and kind. Thank you sir!!
                                            by
                                              • Recommended
                                              Convenient, lots of different and needed accessoriest
                                              I have purchased many different things at Home Depot and was very happy with them. If I needed to exchange something, I had no problem. Thank you very much!
                                              by
                                                • Recommended
                                                Friendly service.
                                                This store employees are very friendly and helpful.
                                                by
                                                  • Recommended
                                                  Great Experience at the PRO Dept with Sales Cashier Pam. She goes in at 6:00 AM and is very patient, professional, and knowledgeable. She enjoys assisting customers that come in. Thank you
                                                  Great Experience at the PRO Dept with Sales Cashier Pam. She goes in at 6:00 AM and is very patient, professional, and knowledgeable. She enjoys assisting customers that come in. Thank you
                                                  by
                                                    • Recommended
                                                    Dave is electric is a rock star
                                                    This guy saved me time, headaches, gray hairs and money. Very well spoken and extremely knowledgeable.
                                                    by
                                                      • Recommended
                                                      Great products.
                                                      Home Depot is definitely the place for me to shop for everything that I need for my home.
                                                      by
                                                        • Recommended
                                                        Very helpful
                                                        Bought an outdoor dining set. Younger employee named Cody was awesome. Very helpful. Very friendly. Helped load two heavy boxes into our truck. Seeing a younger kid work hard, with a great attitude is something you don’t always see these days.
                                                        by
                                                          • Recommended
                                                          Tabbi is the best
                                                          Looking for a specific item, not on shelf but app said 14 in stock. Tabbi to the rescue, she went above and beyond to locate the item, retrieve it and thanked me for shopping at her store.
                                                          by
                                                            • Recommended
                                                            Good employees
                                                            The employees are usually knowledgeable in their Department and willing to help. You can tell when a store has good people because you see the same people working there for a long period of time. A place that goes through help quickly tells me the employees are not happy there. Also, and this may seem trivial but the shopping carriages are in great condition! I hardly ever get one that is battered or has a bad wheel like many other stores.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 556 reviews

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