Reviews for Central Tucson (el Con) #486

I recently came in for some christmas products and I was so happy with the great customer service I received! Thank you El Con!

manager would not sell a display that was the last item they had in store and online, but was showing 1 available at store for pick up. But manager refused to sell display and was extremely rude and had me waiting over an hour because he decided to look for an item that they did not have but only 1 in store that was the display. Manager Jamie Hensley wasted almost 2 hours of my time looking for an item that only showed 1 in store and refused to sell display after he had me waiting that long.I have been a home depot card member for years and I have bought 2 displays throughout the years, but this manager refused to sell me the display after he had wasted my time and promised me the item.

Manager Jamie Hensley is rude

Joe H in plumbing is awesome he is professional knowledgeable and courteous. I appreciate you Joe H

Associates are extremely helpful and are willing to help find the product for me.

Vince was amazing in the millwork department.

David at the Pro desk was extremely helpful finding me the right dishwasher!

Best employees! All super helpful and take the time to help you and solve whatever issues you may have.

associate Charlotte Hohenstein was very helpful

Worst Home Depot in Tucson area. Employees are rude. The manager is rude. The manager literally threatened to tow my truck from the loading area after I was there for about 2 minutes. There is a lot of staff just hanging around the cashier area while there is only one cashier at the contractor end and two at the main end. All the self check out lanes are fenced off and sit there vacant. Not sure if there is only one person qualified to drive fork lift, but I literally waited for 45 minutes for someone to move down the next pallet of drywall, and the guy that finally came smelled like beer. I've complained about some of these things to one of the employees, but I was told that the new manager is trying something different and that we have to have all these barriers and things because the customers are just stupid and apparently getting into "fist fights, all the time". I avoid this store as much as possible.

Everything is great here and at my store in Sierra Vista, Arizona

Elise is a great employee and needs to be paid more money!

Paint Department good service.Other employees were not help full .I had to ask for help.Some people on the floor would walk away and no help. I shop there every week.Some cashier are friendly but others are rude hate to say.Have a nice day?

I was greeted so nicely when I went into the store. I had to return an item and was helped right away. I had help finding the new item I was looking for. Very friendly and helpful here.

This home depot is in a great location and the employees are friendly and helpfull

Friendly and helpful associates! Was able to locate everything I needed.

The kitchen design people at this store are particularly great and helpful.

Absolutely no Customer Service available! Don’t ask for a manager because she will turn her back on you & you can forget about her answering any questions you might have. Try another home improvement store!

The store is very well organized and clean. We were very pleased with the customer service we received. We were able to find what we needed right away. We will definitely return to this store for our future home improvement needs.

Rude, no one to help. Can't even get a simple key right. Was Looking for air conditioner, ask 5 employees. Clueless. Misdirected several times. Awful experience. If you must go, be prepared to figure it out yourself.

This is a good shopping experience each time I go there. The staff is always available and helpful when needed.. I do recommend this store to anyone.

Very disappointed in the lack of service or care. Dealt with an employee who disappeared for over forty minutes while "helping" me, a manager who was so overworked all he could do was apologize, and another who was borderline confrontational, and who suggested, when all was resolved after over an hour, that I should go online and write a positive review. Um, no.

The staff are very accommodating. Kimberly at this branch at El Con is always so helpful! She grabbed me a cart when she saw I was having trouble and opened up a whole register to help out a co-worker

I was never disappointed with services at this store. Associates are friendly and helpful

Store was clean and well stocked. Very helpful Cashier. Kim

These are some of the nicest people on the planet at this location. And the store is well staffed - easy to find help when you need it.

Went to the El Con Home Depot this morning. I was able to find the area I needed. I asked for assistance and was helped by a really competent saleslady who took interest in the project I hope to accomplish. I appreciate the help and will locate her again.

The Garden department is my favorite place to go for inspiration and free contact with a garden environment other than my own. The garden customer service reps have always been polite, gracious, hard-working and knowledgeable and easy to find. The senior staff whom I mentioned in another review showed good humor, patience and support in training two younger staff. Great role modeling and refreshing especially when things are still tense under the Covid "cloud". Good store, staff and safe place to shop.

Customer Service does not exist in this store. Building material department specifically, cashiers excluded. The manager is not helpful, most of the time. The staff run the store and do whatever they want and run right over the managers. I have seen it on many occasions. This used to be my go to HD because of convenience/location. Now I drive further for better service.

great sore and wonderful selections of plants.