#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(757)631-4400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3352 Virginia Beach Blvd
Virginia Beach, VA 23452
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Customer Store Reviews

  • 4.7 out of 654 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (654)
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Showing 1-30 of 654 reviews
Terrible Customer Service
Store employee rude when I asked for help locating a product.
by
    The Home Depot changed my ways from being a drug dealer to a home buyer
    Back when I was slingin dope I went to Home Depot to get some wood so the next time I OD’ed I would have a soft service to lay on. But the service was so well that I decided to keep shopping there, now instead of moving house to house trappin, I’m moving from house to house flipping. That’s the power of the Home Depot. So I would like to thank store 4614 for there kindness and attention to detail on there products. Shout to da homies cuh on da gang shawty
    by
      • Recommended
      Great Customer Service
      Stayed on top of my order and made sure it was on time.
      by
        • Recommended
        The Clerk "Rick" at Self Service Check Out saved my cell phone!
        Rick was at the checkout and he assisted me in bring up my Military QR code. At the end of transaction, I accidentally left my cell phone at the register. I noticed my cell phone was missing. Next day, I retraced my steps and visited Home Depot. I asked Rick if he had seen my cell phone. Rick informed me the day before my current visit, he ran after my car and I did not see him. Rick stored my cell phone in a lock box. Great Job Rick.
        by
          • Recommended
          See Heather in Hardware!
          Heather in Hardware knows all the tools and even the electrical tools in aisle 11. She is very pleasant and took great care of us in a timely manner and we bought dozens of different tools for the electrical apprenticeship program in a very short amount of time!
          by
            • Recommended
            great customer service
            Just a fabulous help. The product was excellent, but it was something I didn't need. They were excellent in allowing me to return
            by
              • Recommended
              Worst experience I've ever had with home depot
              Im currently doing a renovation at home, so I've decided to purchase all of my cabinets, countertop. Flooring, Backsplash and supplies from HD, BC they've never failed me before until now.. Did an online order for different set of tiles for my contractor dut to being out of town. They gave him the wrong tile and sent another wrong set to my home after canceling the order. The customer service at the store was somewhat helpful. I believe her name was Tiffany. But this experience surely ruined my future experience with HD.
              by
                Shopping made easy
                The service and variety of products made my shopping experience at this store a breeze. Helpful employees and sufficient items to choose from made my purchases a pleasure.
                by
                  • Recommended
                  unhelpful
                  Cashiers at the garden center are very rude and unhelpful
                  by
                    Great Job Customer Service
                    Being a real estate investor time is of the essence being able to check on the availability of products or even return defective items .The customer service team here gets you out fast and back on the job.
                    by
                      • Recommended
                      Informative and helpful
                      I was shopping for a new washer and dryer, the appliance specialist Pamela was very helpful!
                      by
                        • Recommended
                        Great Customer Service !!!
                        Rosalyn was very friendly as I entered the store to make a return/refund of a door knob set. I had picked out the wrong color, went to her a few days later, asked her to help me exchange the item , and she cordially went to the aisle, and picked out the right color door knob set, rung me up and I was out the door in no time. As a busy businessman, I appreciate the expeditous time Rosalyn spent with me in speeding up the process. I will definitely come back again and again.
                        by
                          • Recommended
                          Great customer service
                          Ask for Debbie if you are looking for great customer service at the help desk! I felt like a VIP!
                          by
                            • Recommended
                            Closest to us
                            Well it's a Home Depot store. I usually go to the Princess Anne store, farther away in the summer because this store is hard to park at ( small parking lot alot of "rent me" junk over on the contractor side and too much mulch in the other side) and it is not easy to get in and out quickly. This trip was quicker than most because I was literally going to get ONE item but I had to dodge around alot of junk in the main aisle created by employees ( or vendors) assembling displays or floor displays or stocking or whatever, with lots of carts, empty cardboard boxes, etcl NO attempt to make it easy for customers to pass. Whatever, if they didn't have a garden center I would never go in person--I highly recommend online shopping over the store experience --hate to admit it because that is less incentive for them to improve the shoppers' experience. (Of course when I say online shopping I don't mean you have to shop at HD) My advice: go early if you have to go or go to Princess Anne.
                            by
                              The Staff as always amazing!
                              I did not catch the name of the worker but she was working self checkout at around 330 pm! She was AMAZING! Help me out full heartedly and went above and beyond to find the product I needed.
                              by
                                • Recommended
                                The Best Customer Service Experience
                                Today, I had gone to choose a storm door. The customer service agents pointed me in the right direction. The person in that isle was extremely helpful in explaining the pros and cons of different products.
                                by
                                  • Recommended
                                  The best Home Depot in Hampton Roads
                                  The best customer service in the area. Knowledgable, helpful, and friendly staff always there ready to help.
                                  by
                                    Great customer service
                                    I went to order countertops and Rob Davis was very helpful in the assistant Of making sure I had the correct length. Thank you for a great job done
                                    by
                                      • Recommended
                                      Excellent customer service
                                      I had an awesome experience in purchasing kitchen cabinets and other home improvement items from Rob at the Celebration Station Home Depot. He walked me through a difficult process in finding inventory and a glitch in the online purchasing system with a heart for helping. If you need help in this area, GO SEE HIM! :o)
                                      by
                                        • Recommended
                                        Employees
                                        Thank goodness you have an awesome employee like Wallace willing to help customers get their online orders squared away!!
                                        by
                                          • Recommended
                                          Fantastic Employees
                                          So happy that we went to the Home Depot on Virginia Beach Blvd. We are painting our new home and Kyle in the paint department was so very helpful as we filled our cart with all the necessary supplies. He offered great insight and helped us find great deals! We are so appreciative of his kindness and great work ethic.
                                          by
                                            • Recommended
                                            Home Depot Employees Rock!
                                            I continue to shop at Home Depot since their employees are ALWAYS helpful and patient.
                                            by
                                              • Recommended
                                              Great employees!
                                              Rob and Andre were very helpful with the purchase, trimming, and loading of our cut Christmas tree. Thanks Rob and Andre!
                                              by
                                                • Recommended
                                                Extraordinary Customer Service
                                                I had to have a gallon of paint matched to a previous gallon that I had previously purchased, the gentleman that helped was extraordinary and very helpful. Two thumbs up. Great Job!!!!!!!!!
                                                by
                                                  • Recommended
                                                  VERY CLEAN AND ORGANIZED
                                                  THIS WAS THE ONLY LOCATION THAT HAD WHAT WE NEEDED IN STOCK. WE DROVE 45 MINUTES AND IT WAS WORTH THE DRIVE. WHAT WONDERFUL EASPERANCE. THANKS TO ROSALYN AND ROD
                                                  by
                                                    • Recommended
                                                    availity of products
                                                    purchase of lumber , surprised able to get necessary products given the shortages some stores are having.
                                                    by
                                                      • Recommended
                                                      Everything in it's place
                                                      Before shopping, I looked online to see where the products I needed were located. Every item I needed was in the place noted online. Kudos to the employees for keeping items where they're supposed to be!
                                                      by
                                                        • Recommended
                                                        Great checkout experience
                                                        Sayed took care to check if everything was ok and to thank me for my Military Service. I appreciate the Military discount offered by Home Depot!
                                                        by
                                                          • Recommended
                                                          Great place to shop
                                                          I love my Home Depot, such friendly and helpful employees. Reasonable prices, great inventory
                                                          by
                                                            • Recommended
                                                            This my neighborhood Home Depot
                                                            I have purchased carpeting from Home Depot two times before. There is always a good selection.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 654 reviews

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