Reviews for Castleton #2018

The customer service was amazing. All of the staff were so helpful and friendly. Everyone working was so positive and supportive. One employee Dan helped us weigh the pros and cons of different brad nailers. He was extremely knowledgeable and shared personal experience. We ended up going with the more expensive battery powered one. Never once did we feel he was trying up sell us, he just genuinely wanted to get the right tool for our project.

I love how HD in general takes care of Veterans, from special parking to special discounts. However, this store has a number of special veterans who always go out of their way to make sure customers get just what they want/need. Well done!!

Christian made my flooring experience easy with his help and willing to go the extra mile to satisfied my shopping experience. Thank you Christian from flooring.

We got a new water heater from Home Depot. I had a person call me right away and she asked a few questions and said they could put i in the next day. Not only did they put it in they were ON TIME. The service man went right work and we had a new heater and hot water iin an hour. Also getting new flooring and the man who came out to measure on a Sunday was ON TIME too. 5 Stars They will be getting all my business.

I lost my cell phone because I let it slip out of my pocket. The guys there made a special effort to find and return it ito me.

While shopping for materials, employees assisted me locating my needs. To simplify my purchase, the materials I bought required cutting, to length and width. Service was efficient and expedited, and done without complaint.

Awesome staff, every employee has its unique personality. Store is very organized. Everyone is very helpful. Management and pro desk are very caring and motivated. Always willing to help. I love this branch. I went to different homedepot locations but this is my favorite.

Ron provided details I needed to make selection in appliances And was personable and knowledgeable.

I purchased my hard wood flooring from Home Depot - every step was supported by a helpful friendly, customer service. This store goes above and beyond in the the flooring department. My floors are amazing!

Michael provided us with excellent service while making our window and door package order for our new home. Went above and beyond and by far the best service we have received from any home improvement store.

My husband and I could not figure out how to use the ratchet tie downs we purchased, and Michael M. came outside and helped us prep our van with the tie downs so we could head home.

Exceptional employees at this store! Very helpful. Merchandise in stock. Clean

An absolutely delightful experience purchasing a new washing machine. Bob M. was knowledgeable, respectful and patient. All gold stars today!!

We always go to Home Depot first because of the prompt and helpful service. Their knowledgeable information has helped many times in making the right selection to solve any problem we may be working on.

outstanding service and they were excited to help

Bob Mandich, at the Appliance Department is the consummate professional!

Lady at self checkout walked up didn’t say anything and started scanning my items I said oh this is self checkout? She continued to scan and throw the items back in the cart not even in a bag!! Which yes could fit. The other worker and herself did NOT do this to anyone else. I felt racially profiled and judged. I am uncomfortable coming back to this store with this woman working there. She had an attitude & was rude when I asked why she was doing this and she wouldn’t move for me to bag my items. Took more time than it should at self checkout. Could’ve went to a regular register.

About two years ago, we began shopping at the Castleton, IN Home Depot store. Everyone is friendly. Everyone knows their department. They truly help. I have never been disappointed

I visited the store to get a new storm door; and got to see all the beautiful Christmas trees with their many beautiful lights. What a refreshing sight. I loved it!!

I have always found staff to be knowledgeable and helpful, especially in plumbing. And they are always friendly.

Great prices, too!!! Nancy at the checkout was wonderful. We got in and out quickly. A+++++ experience. Nancy represents this store very well.

I went yesterday and Nancy the cashier was awesome!

We purchased a microwave from Home Depot (Castleton Store) last week. It was a very pleasant experience. We look forward to doing all our home improvement shopping at this store.

Bought a freezer on Saturday Oct. 1. 2022. Could not have had a better experience. Salesman was great. I will be back!

I did my research before I went shopping, and Dave in the paint shop was spot on with his advice! Sheryl cashed me out & made me laugh while doing it. Both were so helpful & friendly

Tried to get an employee to unlock the cage so I could see product. No one ever came. I wound up ordering the product online. Then when I picked up the product it was clear that the box had been opened. I got home only to find that pieces were missing. Back to the store I went and I was able to get an exchange but I told the employee he might as well throw away the one that I received bc of it missing soo many pieces.

Asst. Manager Brenda and appliance associate Bob resolved my issue completely and above expectations

The wall mounted garage door was available and this was huge due to the supply and demand chain issue. Great job for keeping things in stock for purchase and installation.

Manager Josh treated me extremely unprofessional. You don’t tell customers to shut up. My wife is handicapped and we went for over 24 hours with out water due to the lack of support from customer service, Amanda assistant manager…..very rude and Store manager Josh who again was extremely unprofessional. If it wasn’t for corporate investigator agreeing me my situation and taking care of who knows how long we would have been without water.

I came in Sunday morning to buy a refrigerator. Bob, the appliance specialist was very welcoming and knowledgable. As someone that isn't home improvement savvy, Bob explained all the options to me and I walked away feeling good about my purchase. Thanks Bob!