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Filter Reviews By:Rating, Profile, Gender, Age (489)
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Showing 1-30 of 489 reviews
Apr 14, 2023
Disconnected from home depo.com
Could not get advertised price on pros account because this store is isolated from other Home Depot. Makes no sense at all
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Mar 30, 2024
Awesome envelope
Best depo I've been in between here and Texas
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Recommended
Mar 1, 2024
Great customer service at this store!!!!!
I bought a refrigerator, 3 toilets and 2 Hampton Bay fans here, And I have only been in Casper for 1 month. Good prices
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Recommended
Feb 2, 2024
Big selection and good pricing
HD is always at the top of my list. However, even they are not immune to the plague that is poor customer service. To be fair, there are many quality employees, especially in Casper, its just not as consistent as it used to be.
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Recommended
Nov 8, 2023
Awesome appliance deals.
I got a new washer and dryer unit, set. I am happy with the black Friday deals offred on my unit. Jennifer helped me in Casper wyoming, she came down personally to get me set up with financing and the unit I wanted. Service was fast, and I felt Like a valued customer. Candice greeted me and helped me decide on the untit I wanted. She was awesome with giving delivery suggestions.
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Recommended
Nov 7, 2023
great employees
I had a plumbing project that needed to be done, but as I had no clue what I was doing - the first worker bee (very pleasant & personable), altho he didnt know the answer to my question, found another worker bee who did & who walked me to where I needed to be, helped me choose the item I needed, helped me understand the workings of said item & discussed with me what the next steps would be. Great experience!
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Recommended
Sep 6, 2023
Horrible Customer Service
If i could do zero stars I would. We went in for just some basic needs and the manager that we talked to was so rude and disrespectful and then she stalked us all the way to the registers. The other guy that help us didn't know anything about the area he was working in. Then the carryout guy acted like he was to smart to help a couple of women load some carpet. Overall extremely dissatisfying visit
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Aug 10, 2023
Check your boxed items before you check out
I bought a Ridgid 3x18 inch portable belt sander off the shelf. I get home, open it up, and it's USED. Dirty. Still with the paint-filled belt on it. The store did the right thing and immediately exchanged it, but what if I didn't live in Casper. What if I lived in Kaycee or Lander? I didn't believe this could happen, but I just had just read a post in the FB Electricians group about a guy who had bought a 200A Load Center "value pack" with breakers from HD, only to find that a used load center with no breakers had been put in the box and reshelved (HD location not specified).
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DIY
Recommended
Aug 7, 2023
Great customer service
Candace was extremely helpful on my visit. She directed me to the right location for what I was looking for, found me a cart and helped me load it. This is the second visit to the store where she has helped me out. Wonderful attitude, knowledgeable and helpful. I highly recommend the store in Casper for shopping for home improvement supplies. It was a very positive experience.
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Recommended
Jul 14, 2023
Super Helpful!
So glad we stopped in after a not so good experience at the competitor down the street. The employees were helpful, located items not on the floor and made them available to us. Such a good experience! I'll make the Casper Home Depot my go to store for construction needs!
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Recommended
Jul 12, 2023
customer service desk isn't about customer service.
Its pretty bad that the only one in the store that is helpful is the vendor who doesn't actually work there!
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May 10, 2023
Great Customer service/product value
Great shopping experience at this store. The employees didn’t go the the other direction when they see an old lady who’s asking for 20 bags of potting. Loaded it in the blink of an eye. Best potting soil I’ve bought in years, great value and had shopped a 200 mi radius in central Wyoming.
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Recommended
May 1, 2023
Rotten Customer Service
All the registers were closed because it was 15 minutes before closing. I tried to check out at the service desk. The employee was too busy talking to his friends and totally ignored me. Only when I walked away did he ask if I needed help. I went to the prodesk to check out. The employee there checked me out and I was out of the store before it closed.
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Apr 27, 2023
Self Checkout
The staff at this section of the store do not care!
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Apr 24, 2023
its hard to shop without carts
Its pretty ridiculous that there are no carts to use staged inside the store, you walk in look around for a cart then realize you have to walk all the way back outside to get a cart from the parking lot and then go back in the store to actually shop
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Mar 2, 2023
Incompetent
Ordered INSTOCK carpet that was suppose to be ready next morning. Due to snow storm and road closure wasn't able to pick up until 2 days later. Showed up and was told they didn't have the carpet. Was suppose to be ready next morning, so common sense would say, let me call the customer and let him know. Nobody called to tell me. My carpet installation has been delayed weeks now because of these guys. Rude and had a tough luck attitude about it.
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Feb 11, 2023
4x8 sheets don’t bother
Can’t fit with other costumers. Have to move 2 carts to get to view product. No more loading at the door. Casper is always windy 20-25mph average Good luck loading in parking lot can’t pull up to the door
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Jan 28, 2023
Lacking everything
This store keeps going downhill, which is unfortunate. Shelves are always empty so customers are always having to have the day crew block isles off to bring product down. The wood is warped and twisted, it takes nearly 30 minutes to find a few straight boards. Associates act like customers being there are an inconvenience, never have I seen any form of management, just a bunch of associates goofing off. I’m all for having fun at work but the way they act is unprofessional and most of the younger ones are the most inefficient bunch of employees I’ve ever seen.
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Nov 13, 2022
Terrible customer service and knowledge about products
Did not know about products. The second employee also did not know about products. Did not help us load our large dishwasher with a baby even though six employees were sitting around chatting. Did not know to tell us to buy a dishwasher installation kit, which we did not know is first time purchasers of this appliance.
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Nov 6, 2022
Friendly staff
Employee walked me to the isle and showed me exactly where the item is I was looking for. Menards’ employees always point to an isle instead of walking me to the item I’m looking for.
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Oct 21, 2022
Great help!
This store always has helpful employees, is extremely clean, and rarely is out of anything! customer service is helpful, friendly, and knowledgeable on products!
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Sep 4, 2022
Paint dept
My company buys alot of paint from the paint dept and really enjoy having David there when we do. He is exceptional at the paint dept.. if David isn't there when we need paint we hold off and wait for him to return. We really think David should have more help in the paint dept and help that knows about paint and that has the passion like David does for paint. Some of the help that does help him isn't that great. We also feel like David should get a raise in pay just for the simple fact of his passion and experience with the store. Thanks
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Recommended
Aug 7, 2022
GREAT CUSTOMER SERVICE
I am in this store sometimes multiple times a week and I enjoy the product selection but mostly the people. There is always someone to help you! Even if they don't know what you are looking for, they will take the time to find it. I am there so much the employees and I joke that I'm clocking in. They know my name and are always asking what I'm building next. I really appreciate you all. PS Still waiting for my apron.......
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Recommended
Aug 6, 2022
New Window
I went to this store to buy a new window since mine was 50 years old and worn out. They helped me get what I needed and even found a person to install it.
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Recommended
May 31, 2022
Great DIY project shopping
Current DIY needed tools
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Recommended
May 21, 2022
sutherlands new eastside location
crap everywhere. more product on the floor than the sheves. can't get a cart down most asiles.
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May 10, 2022
GREAT OUTCOME
CUSTOMER SERVICE CLERK AND STORE MANAGER WERE HELPFUL ADDRESSING MY CONCERN AND I WAS ABLE TO GET THE OUTCOME I WAS NEEDING AND HELPED ME OUT A LOT!
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Recommended
May 4, 2022
Bought delivery and installation of an appliance when I purchased the appliance
They did not make me aware of their appliance removal policy. So have old appliance stuck in hallway, since they refused to remove it!!!
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Apr 9, 2022
Returning nonworking pressure washer
What a nightmare. Want me to remove the fuel???
I bought an item from your store that requires fuel. The item did not work. 2 hours later I came back to return it. Wish I had not ever bought anything from Home Depot. I fully expect your store to be helpful and exchange or return the item. I do not expect to be met with associates that are not willing to be helpful or hung up on by manager.
Due to this experience I paid off my Home Depot balance and destroyed my card before leaving the store.
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Mar 31, 2022
Customer service improvements
I've been a customer of Home Depot 6001 for many years and have noticed a vast improvement in the Store's overall atmosphere these past few weeks. It seems the change in managers made a world of difference. It can only get better with your Team