Reviews for Campbell #642

The store is convenient and helpful for all needs. Please, keep it in this neighborhood!

1. staffing here just a lot more enthusiastic about work and helping patrons 2. more of a "home" like family environment compared to other locations 3. I get it that we're all busy and this is hard work, yet a simple smile and willingness to help goes a long, long way for patrons, thank you Campbell HD

Store is located in a super convenient location but I find that most of the common items e.g. sand paper for bet sanders and common tools are out of stock. I use the app most of the time so if you come in there with an odd item you will never find it..I bring in pictures "Where is this thing". The lumber selection is very poor most boards are warped or have major defects so cannot be used or you must look them over very carefully before purchasing. The people are very friendly but are not fully trained in all the services I had a small request to install some closet doors and I'm waiting now day 5 to have someone come out and measure. I have called the store with the same answer "I have selected come out to measure in the drop down".. If they don't call I will probably do this myself..

I needed to get a extra house key made the other day, and in the past I would’ve gone to my favorite hardware store Orchard Supply, but sadly, Orchard is no more. RIP Orchard supply. So, It's off to Home Depot. As I enter the store, on my left is where, I think they call it 'Customer Service'... I ask the young lady behind the counter, where can I get a key made and she says aisle 9 (service point of failure number one). I go to aisle 9, and I find the key machine about halfway down the aisle. Immediately, it’s not obvious if it’s a do it yourself key machine, that I make the key myself or do I need some assistance from a sales clerk. I look around the aisle, and naturally, in Home Depot there’s nobody in my sight that can help me (service point of failure number two). While I am sorting that out, there’s a real cool video display on the key machine talking about a service, if you lock yourself out, you can store a digital copy of your key on your cell phone. How cool is that? That’s something I could really go for. Can you guess my first thought or question about it? My first question, was how much does this cost? Or is it free? Anyway, it was not obvious if there was a cost or if it was free (service point of failure number 3). Now, I start looking around for a sales clerk and I have to go all the way to the front of the store and there are two young women in Home Depot outfits, bright orange shirts socializing with each other. I asked them if the key machine is do it yourself or do I need assistance? They cheerfully say that I need assistance and they will send somebody to aisle 9. Why didn’t I get that, when I asked where I can get a key made as I walked into the store in the first place (remember, service point of failure number one)? Just another day in Home Depot… I go back to the key machine and wait for the clerk to show up. A minute or two later, I see a guy in his late 50s early 60s in Home Depot outfit walking up the aisle toward me. I ask him how are you doing? And in his best I really don’t want to be here attitude, he replies, "Fair to middling." BTW, here's the definition of the phrase from the internet" "Fair to middling describes something that is average or only slightly above average. The term is an American phrase, used as early as the 1820s. The term fair to middling originally referred to gradations of quality in cotton, sheep and other farm goods. Such goods may be designated into categories such as fine, good, fair, middling and poor. By the 1860s the phrase fair to middling evolved into common speech to mean something average or slightly above average." That sounds about right, I'm dealing with someone average or slightly above average. I ask him about this idea of keeping a digital copy on my phone. It’s called KeyHero, and by the way that’s a great name. And I ask him, "Is it free or do I have to pay for that service?" (service point of failure number 3) He says it’s free! I ask him how do I take advantage of that offer (service point of failure number 4). He says, you need to download their app and oh by the way you can’t do it in the store because there’s too much metal that interferes with downloading stuff. I go to the App Store type in 'KeyHero' start to do the the download and by the time he is finished cutting my key I have the app on my phone. It’s too late to get the digital copy as Mr. Fair to Middling, quickly puts the my new key in a bag, hands it off to me and scurries away on another "service call" in Home Depot. So, nowhere in this store does it clearly state that 'KeyHero' is free and if I want it the steps are needed in order to take advantage of this important offer. Oh, now I see a sign at about the 9 foot level above the key machine, that talks about 'KeyHero' and in small print is the word FREE (service point of failure number 5). FREE is one of the most powerful words in selling. KeyHero, I can guarantee to double, triple and maybe quadruple your sales... put this phrase prominently on & around the key machine, "KeyHero is FREE!" Next, make it obvious what steps you need to take as a customer to get this amazing free offer. The advantage to them is, when I get their app, they’re going to have my details and they’re going to be able to communicate with me and be able to provide relevant valuable offers and tips.… Opportunity lost. Home Depot on the other hand has a bigger problem. For me, I think it’s a cultural problem they don’t have an attitude of service or connecting the dots in terms of providing a better customer experience in their stores. But if they did choose to improve the customer experience, when I walk in the store and ask about getting a key made, the 'Customer Service' clerk could’ve asked me, "Do you want me to have someone meet you there and make a key for you?" But I guess that makes too much sense. In addition, Home Depot could make it obvious that this is not a self-service key machine in the middle of aisle 9 with a simple suggestion, "Need a key made, Ask for assistance." Now, I head to 'check out'. Thankfully, it's a short line & Peter, the cashier checks me out. Peter notices that I'm paying with a gift card & that I keep my remaining balance written on the card in permanent ink and asks, "Would you like for me to write your new remaining balance on your card?" I'm stunned (a thinking person, providing REAL service while wearing an orange apron... I recover and say, "Yes, please!" (Finally a win) Home Depot, please give Peter a raise, a bonus or both! I'm home now, and I pull the key out of the bag... the bag happens to have complete instructions on how to access the 'KeyHero' offer... including the part where you can give the sales clerk your email address or cell phone number AFTER my key has been scanned and then download the app later to complete the process (service point of failure number ???, I've lost track). Hummm, I guess Mr. Fair to Middling needs some training. Nah, not gunna happen. Just post this sign prominently for the customers: "KeyHero is FREE!" "AFTER your key has been scanned, provide the sales clerk your email address or cell phone number, then download the KeyHero app later to complete the process." Back to my key and the moment of truth... I try it & it works, a little sticky, but it works (win #2). After all this, I'm looking at my receipt and I notice the Home Depot logo and their slogan at the top, "More saving. More doing." I guess that after all these years of Home Depot shopping, that the "More doing" is pre-purchase not post. BTW, anyone have a positive HD story? That’s my story and I’m sticking to it.

If you enjoy loud music while shopping and crowded aisles then you should try this Home Depot.

Friendly, helpful staff. Cabinet designer Ing Tucker was especially helpful and knowledgeable in selecting materials.

My experience in shopping at Home Depot as a contractor is always pleasant <> The staff helpful from the time I enter to the time I leave. Everyone treat's me with respect and concern regards getting large or small orders together in a timely manner.. However there is one person stands out clearly above the rest and in my 28 years in the contracting business with the experience I have acquired , his dedication and professionalism towards the job simply amazing.. Managerial positions are held by staff for their ability not only to manage well but to be the customers " Best Friend " when he or she enters the store.. The person in question works at store #0642..in San Jose .. his name is Julian ..please take serious note of my comment's and don't let this young man be of waste in one of your many stores .. Thank you for taking the time to read this ..John Paul Jones rear Admiral once said when his ship was sinking to give the word to abandon ship.. His answer to the first mate was " We haven't began to fight " .. some people need to be recognized and not abandoned ...

This location has easy access, good parking, is very clean and organized. The associates are very helpful and courteous. The store layout also gives you the opportunity to take ideas back to your home.

The Campbell store is a good store to shop in. However I am closer to the store on Hillsdale/Camden Ave. in San Jose and it is larger.

Ask for Roxane, she went above and beyond to help me! Roxane is truly the gift and the face of Customer service! Best Home Depot around with a friendly faces and warm hearted!

The store and inventory is always excellent. I enjoy each visit and always find new products.

A week ago, I went to visit your store because one plant in my front yard was damaged by my son. I went to the garden department at your store and your staff recommended an expert staff to recommend a good replacement plant that I purchased and planted in my front yard garden. This plant had attached instructions that announced that it would grow up to 48 inches. This will fit perfectly with all the other large plants in this same area. This shows that your staff always helps me for my needs. Your store is clean inside and feels very safe.

Usually , I have had very good experiences in my shopping....very helpful in answering questions or getting someone whom can.

Better off to drive to Home Depot at The Plant. Far superior customer service.

as soon we entered we asked for help, and the employee directed us to the correct isle and the direction we needed to go...

Excellent customer service.

The store has everything one would need, and easy to locate.

Special thanks to Marie-Ann, Manager/Return Customer Services 1. I found the products I need 2. I got the assistance when I need 3. Store is very clean 4. All associates are very friendly

I was so pleased to have a rep help me with 6 heavy bags of rocks, both getting the bags off the shelf (which I could not reach) and getting the bags into my cart. Rebecca is her name and I found her at Customer Service. I went there to ask for a strong male to get the bags for me. Rebecca stepped up and offered to get the bags. She was amazing! She was so friendly.

Excellent staff. Shelves are organized and store is clean.

The service is excellent, I shoppe this store often because it's near my home. Most associates are friendly and helpful. Some are outstanding & knowledgeable

This store has all I need

I love this Home Depot, everyone jokes that its my home away from home. People are friendly and knowledgeable and always available to discuss my needs, products are all good quality. They seem to do more and more home improvements now and its a good source when needing "anything" for my home. One more great thing, lines go by super fast and are never long

Many thanks to Amina for helping me to resolve my issue. You were very understanding and professional. It is much appreciated.

I received service beyond normal at this store. I don't know if it was coincidental or not, but it was worth making mention of.

When I went to the store, I knew what I needed but needed to find it. Sherron came at me and asked if she can help me. She took me to that section and was very helpful and she was smiling, liking what she does. The staff was great and the store was very clean and busy.

Aisles were clean and clear best in 1 year. THREE associates asked how I was doing, and knew the answers! Checkers were on staff. Last visit, only one working. Parking lot cleaner than before. Parking lot void of "day labor" scab workers. I have never seen that before. Witness many associates helping customers. And more associates than before.

This is my favorite stores it is close by and being a Senior and a Veteran, I visit my store often. Keep up the good work. Thanks! Bill....

Jonnas and Aj in millworks are the guys to talk to. They will get it done. Lot of other good folks there too.

BEST COSTUMER SERVICE, AND KNOWLEDGE AROUND IN SAN JOSE. ASK FOR JEFF!