Reviews for Brighton,CO #1547

Great customer service as always...

Always helpful and considerate

Good store. Employees very knowledgeable and helpful!

All around best experience I have had at any home improvement store great customer service keep it up guys live your store even though it's out of my way I will always go to the Brighton home Depot for all my home improvement needs

Visited your store 9/28/19 at approx 7:10pm to purchase a door and frame. No one appeared to be available to help so I walked your complete store. Not one person could be find except a lady named Hana at the self check out. I asked her if anyone was available to help me. She said no and followed it by stating they had a manager who does not know how to run a store. That was a pathetic and disrespectful to both me and her manager. I finally found another employee who confirmed they were extremely short staffed. I relayed the reply I received from Hana and was told to not be concerned with her as she is stressed. I had to finally contact my contractor to find out more about the door. Then went to purchase the door and there was another agent at a normal check out lane. He along with 3 others were blocking the lane just chatting away. Appeared to be friends. I had to go completely around them and then stand in his line before he said talk to you later before he came to check me out. I am a retired vet and provided him with my ID. He rang me up and forgot the discount and had to go back and enter it. Once checked out, what do I see, about 4 other employees at the front door just chatting away instead of being out on the floor to possibly help customers. For one thing, Hana needs to be fired. She is totally disrespectful to management and customers, especially with the comments she relayed to me. Finally, employee visibility. Why did I have to walk your store from front to back and only find Ms. Wonderfully Rude Hana. Not one other employee was available before finding the guy who said for me to not be concerned with Hana.

My experience at this store was awesome. I met a worker by the name of Mario who just made my shopping experience great. He had great customer service skills and went above and beyond helping me. I left the store feeling comfortable and sure of what I purchased. Thanks Mario!!!!

the store mas unorganized. not clean but the employees were wonderful

Friendly location and always willing to help. Just need to remember if areas are getting busier and an older employee is working just have a back up to pitch in.

Ruby at the front door is the best! She knows where everything is at that store. Friendly group at the Pro desk.(Kassandra & Stephanie, & Mario)

Store is clean. Employees are friendly and they have the best hot dog vendor in town. Highly recommend the elk brats!

Clean, well stocked, super helpful associates!

needed to have some angles cut on some trim but there was not anyone working/scheduled for the lumber section that evening. really? also, hard to negotiate some of the aisles with stock sitting on carts blocking half the aisle.

Mario at the Brighton store always goes above and beyond to provide great service. He is an outstanding asset to the store.

Garden center is a mess. Literally and figuratively. Dozens of trees and plants just laying on the ground and dying. Associates stand around disinterested in helping customers. Brought up the wrong item and made us go get the right one. I have a bad back and could not get any help. Skip this store and go to another depot like Firestone or Longmont for garden needs

The store was clean I didn't raise you to find the employees were very helpful and I would go back in anytime thank you

convenient location always have what you need. people aways nice to you just a good place to shop

We love this store ! Everyone is great !

Recent visit was great due to friendly staff!

As usual, another shopping trip with a good outcome - thanks to the HD staff!!

Excellent customer service, friendly staff all around. (With a few exceptions of course).

Disappointed and disgusted

I'm always there within 2 hours of closing. Employees are scarce at that time. Almost always have to hunt someone down.

Friendly, helpful employees

Employees are rarely friendly, it’s hard to get help. The store was clean and well stocked.

really good costumers services, great stuff!!!

Everything was good picked up my order with no problem

I walked the entire store shopping and didn't have ONE person greet me or ask if they could assist me in ANY way. I was looking for seeds in particular, neither of the two employees stocking the seeds asked if I needed help finding anything. Great Job for customer service.

Employees are friendly and help me find anything I need!! Love this store!!

The store is in a good location. Employees are friendly and helpful and the store is well stocked.

The Brighton Home Depot has super friendly employees from the floor employees to the cashiers, and it's never too difficult to find someone when I need help.