Reviews for Blue Ridge #1771

Amaris helped me get a product I had been asking for for 2 days. It took her 5 minutes.

Empty Lumber Racks * No help and the Isles are cluttered.

Lisa Cohn in the paint dept is the epitome of true customer care! Highly recommend the Blue Ridge Store for all your project needs! They have a great selection of goods.

HAPPY WITH THE PURCHASE AND WAS PLEASANTLY SURPRISED WITH THE SERVICE PROVIDED!

On a recent trip to the Blue Ridge Ga location, I was having a less than stellar time locating in-stock items with lackluster help from the available garden associates. After considerable time, I requested the help of the MOD. Not only did Lisa rise to the occasion, her other associate Gigi went far beyond normal levels of customer service. Both provided all the help I needed, and then some. I left the store a happy camper, wondering if I would ever experience that level of service anywhere else. These two ladies definitely know how its done.

The Weber S-335 grill is fantastic. The assembly manual had the first panel labeled in Box J. That piece was actually in Box I. Other than that the diagrams were clear. Took about six hours to assemble. Also, the weight is 210 pounds which is more than "greater than 140 pounds" as labeled on the box. The box is correct, but under by 70 pounds. The rest of this review is for the order process only. I placed an order online for a Weber S-335 grill for customer pick up. The store called to find out if I wanted it assembled (excellent). I did not so I could get it home in my van. The computer suggested drip pans which I added tot he order. The computer wanted to ship the drip pans to our permanent address 758 miles away instead of adding them to pick up. I called online customer service (telephone) who could not change the status to pickup on the drip pans. She said, "That's a glitch in the system." To which I say, the customer service people who talk to the customers are the ones that need to tell management what the issues are customers experience so they can be fixed. IF YOU ADD A SUGGESTED ITEM TO YOUR ORDER, DO NOT ASSUME IT WILL BE ADDED TO YOUR ORDER FOR PICKUP! Apparently the website programmers think everyone wants everything shipped, and then it would have been to the incorrect address as well. Home depot should have someone look into the way the order is presented before we click confirm. It was not clear to me. When I said this order is for pickup, it NEVER occurred to me that the computer would add an item to the order for shipment without an explicit question, "Do you want this for pickup or shipment?"

The staff at this store goes out of their way to help find what your looking for and care that you find what you need and get checked out and on the way

This is one of the best Home Depots I have been in. Great folks who are very helpful!

I visted Home Depot and found all the items I was looking for. I was greeted politely by several employees despite the fact they were wearin masks. The clerk helped us with our needs and truly seemed to love his job!! His name was Jon. Go by and meet him. He made my day!

It is hard to get the stock items at times in stores, however everything I needed they had. The employees I came across were to say the least outstanding. Only saw one girl at service area that seemed to be very mouthy with customers and employees. Most of the people were terrific.

Chad in flooring was very friendly, courteous and professional

I’m not sure we have ever had a better experience in Home Depot than the one today. Rhonda was so helpful and knowledgeable. Great experience! Great employee!

More store employees to assist customers now and we love it.

9 out of 10 times they have what I need.

Staff are more knowledgeable about products they sell

I bought window products to fix our windows for winter. From wood to tape to weather strips. Everyone was very kind an helpful. I’d tell all people to come to our Home Depot in Blue Ridge Ga. We got the best!!!

Jackie and Ray were fabulous to work with!! You don't often have employees go the extra mile for you. These employees made me feel like I was a part of the family.

Above is for NON service in loading dock today. Customer Service comes first!!!!! If you have rude people, refusing to assist customers load lumber, then you may as well shut down.

Went thru the hassle of waiting days to weeks to get appointments for measuring, estimates, and product selection. Finally, went to pay $7200.00 at the store only to find out the whole thing was contracted incorrectly. Samples of products missing from shelves, incompetent clerks at Customer Service Desk. The guy in flooring was on the ball, he gets the star in this rating. Management needs to get their head out of their *** and pay more attention to customer service and subcontractor reliability and less energy on voting rights, social issues . . . we don't pay for your moral guidance.

Everyone at this store is helpful and friendly. They always have what I need even if we need to do a special order.

Service is getting much better. A lot of new employees!

Thank you olivia and Ray for the great service.

I love Home Depot and go there often. My complaint is all the rude people parking in the loading zone. I have always gone in, purchased products, pulled up the the LOADING zone, and loaded my purchases. Some people pull right in and park there. I was there today over an hour and the SAME trucks were still there when I left. The problem is, one person gets away with it and others start to PARK there. This is so rude and inconsiderate to others shopping. Why can't something be done, maybe put a 15 minute parking only sign!!!!!!! Surely, HD can fix this!

The Blue Ridge Home Depot has very friendly employees and plenty of selection on everything you need for your home and garden. I have always found someone to answer my questions or help me locate something.

Love Home Depot.....I missed shopping in the Blue Ridge Home Depot one day last week and was surprised I didn't get a call to see if I was OK, I am in the store almost daily....do wish they had a tool rental....when I first moved to Blue Ridge and went to Home Depot to rent a truck and was told they do not rent trucks in Blue Ridge because everyone in Blue Ridge has a truck.

The store and it's employees were very professional and helpful the whole time I was I.

The Blue Ridge Store is getting better and better. There were times when no one was out at the loading dock to assist and there is always someone there now. Nice, friendly, and helpful is a great description for the employees.

I hope you continue to hire such knowledge employees and they are well trained. At times it is difficult to have products or get products, however, this store is doing well.

The products I wanted are products that have to be ordered. The store is convenient to my cabin and the products can be delivered and installed by Home Depot. I would rate this store a 9 out of 10

Smart employees/helpful and very attentive to the concerns of customer. Neat and clean, all health issues are complied with here in the beautiful mountains of Georgia. With ample parking space, an occasional tree under which to settle the vehicle containing our house pet, even more would be greatly appreciated as to locating the canine for protection and security. Most everyone in our tri-state area uses this lovely and well located Blue Ridge, Georgia facility.