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Filter Reviews By:Rating, Profile, Gender, Age (523)
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Showing 1-30 of 523 reviews
Feb 11, 2023
Be careful, the manager has no interest in being honest and fair to customers
There was a mid-aisle display for Ryobi tool with all kinds of power tools, and on top, a display touting a rebate of $70 for purchases of $249 and more. I took a tool from there, plus batteries, but even after talking to the manager, they refused to give me my rebate because there was a small illustration of a few tools below the rebate table and my tool, though in the display, was not in the illustration. See the picture, this makes no sense, I bought the fast charger at the bottom right of the display, $79, plus 2 batteries for $199, total $279, and the manager pretexted the very small pictures right below the white and red table of rebates saying Save More with the arrow pointing down.
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May 4, 2024
Get more depending on the store location
I live nearest the Boerne Texas store, but I'd say 30% of the time I need to drive the Bandera rd store in San Antonio because that location just has more than the Boerne location.
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Recommended
Apr 28, 2024
Great Customer Service
Today I was in the area so I stopped by bandera HomeDepot instead of the Culebra location and felt so welcomed and was able to get help from Caroline. She is amazing with her customer service skills. I was able to choose with her guided help. Thank you Caroline! I found my new store!!
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Recommended
Apr 23, 2024
Always a great visit
Our local HD is always a great experience from being greeted, to the return/customer service desk and helpful associates.
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Recommended
Apr 9, 2024
Don't expect help loading heavy items
Purchased 14 bags of concrete mix. Had to ask twice for help loading. It took 32 minutes after purchase to get this done. I am 76 years old and should not have to ask for help.
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Mar 19, 2024
Customer service varies from employee to employee
I usually have to find what I need on my own, or ask for help and then the level of customer service varies employee to employee. Rarely do they offer help in locating at another store, I'm told I need to go online to order something. There should be a way for them to help customers order it in store.
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Recommended
Feb 16, 2024
Great customer service!
I shop at this Home Depot quite often and when Christina is working the register she is always quick and very helpful. Home Depot is truly fortunate to have employees like her.
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Recommended
Feb 7, 2024
Great store.
I always find what I'm looking for and then some LOL, thank you for your store.
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Recommended
Feb 7, 2024
Pro Desk
Best pro desk in San Antonio.
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Jan 19, 2024
Horrible customer service.
I came in today looking for a toolbox when I saw the one I wanted was not on the display floor. I went to the customer service center to ask if the item was either in stock or if they could tell me what store I could find the product at, I was told the associate looked on the Home Depot website that all stores are showing limited stock so there’s no way for anyone to know. I asked if there’s a black screen or system that Home Depot uses that allows the associates to contact the other stores I was told no and when I was asked if they could call an associate at one of the other Home Depot‘s close by I was told by the cashier she’s not here so she doesn’t know any other Home Depot‘s. When the manager came up, she told me they could call another Home Depot, but she was going to pull me and my grandmother up some chairs because there’s no guarantee a Home Depot associate would answer.
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Jan 16, 2024
Customer Service and Home Delivery
Esmeralda at the Customer Service Desk and Maurice doing the home delivery were both very helpful and pleasant to work with.
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Recommended
Dec 17, 2023
Great shopping experience
Although I was shopping only for small Christmas lights that were on sale, and the staff treated me as if I were making a large purchase. They were friendly and attentive.
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Recommended
Dec 10, 2023
Excellent Color Match Paint
I always use Home Depot to color match paint from other paint stores. It is usually more affordable and I get the exact paint color I wanted. I highly recommend.
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Recommended
Nov 19, 2023
Beautiful store, great employees
What a great store! I always enjoy shopping at this Home Depot; the aisles are clean and everything is always well stocked. I have always had positive experiences shopping here due to the courteous, professional employees who go above and beyond to make sure that I have everything that I need.
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Recommended
Nov 7, 2023
Sampson was the best!
I received great customer service from Sampson, which made my shopping experience much more pleasant. Keep up the good work!
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Recommended
Oct 22, 2023
In and Out
I went to this Home Depot and was able to find everything I need and go. Sampson helped me find want I needed in whatever department it was located in. I went from the aisle straight to check out without lots of waiting. It was an amazing experience on a errand filled Saturday!
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Recommended
Oct 21, 2023
Shopping for home goods
Great place to shop. Friendly staff.
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Recommended
Oct 21, 2023
Sampson at Home Depot on Bandera
Great store with great customer service. Will definitely return.
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Recommended
Oct 9, 2023
Great employees!
Sampson Easter was extremely helpful and intelligent. He went out of his way to make my experience great. He even gave me his Home Depot business card incase i had follow up questions. Good customer service is hard to find these days but they sure do have it here at Home Depot in helotes!
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Recommended
Aug 22, 2023
Superior Customer Experience!!
Thank you so much, Tanya for all your help today!! Thank you Rob for help with loading my lawn mower.
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Recommended
Aug 19, 2023
Yonka/Bianca
I needed answers in the garden equipment section and she answered them. Walked with me from aisle to aisle to help me find what I was looking for. Even corrected another employee about where an item was in the store. Even with thw store phone I hand answered it, polite and courteous on the phone and with me ans the same time and then right back with me. She didn't use the phone call as an out to be done helping me.
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Aug 17, 2023
Excellentl customer service
I went looking for a thermostat and had a wonderful sales associate stop by and help me. Answered my questions and even checked me out as the register.
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Recommended
Aug 14, 2023
Great customer service
I purchased a battery operated fan Ryobi as a birthday present and she fell in love with cordless hybrid Air Canon
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Recommended
Jul 29, 2023
Store review
Happy to know that Homedepot gives U.S. military veterans a discount.
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Recommended
Jul 18, 2023
Helpful
Robert and Marcus were super Helpful
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Recommended
Jul 5, 2023
Great Service
I went to the store to pay my bill and to purchase a couple of items. All associated I encountered on this trip to the store were very professional, courteous, friendly, and knew their jobs well. I shop this store frequently and have generally found the same professionalism each time I visit.
by
Verified Purchase
DIY
Recommended
Jun 24, 2023
Great Service!
Rob at the front was amazing. I was in and out of the store pretty quickly. He was kind and helpful and retrieved tools from the cage explaining everything I needed. Took me to the register and checked me out right away. Thanks Rob!
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Jun 17, 2023
Great service!
We bought a shower door. Staff was very helpful in getting it to checkout and in the van.
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Recommended
Jun 12, 2023
Great people make.a great Store
Th subject says it all! Ask for Rob or Jacky or Karisma
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Recommended
Jun 10, 2023
Took almost 45 minutes to get some help. Employees like to hide here.
I went to buy some gutter screens and according to the app, this location had them in quantity. I found some on the shelf but needed 2 more as the box was empty. As usual, there was no one around there so I walked to some other aisles and stopped some employees who said they would page someone. I even called the store phone number and told them where I was and needed assistance. At least 4 announcements were made on the intercom but still no help. Finally, two employees walked by and I asked if they worked in that department, one of them said no but he would see what he could do to help me. I showed him what I needed and he found more product on another shelf across the aisle on a high shelf. He used the ladder and got the parts I needed. This reflects on the store manager,