#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(770)438-3905
Tool & Truck Rental(770)438-3911
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1200 East West Connector Sw
Austell, GA 30106
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Customer Store Reviews

  • 4.6 out of 501 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (501)
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Showing 1-30 of 501 reviews
Home Depot's Young People Show a Lot of Promise
I used to worry about our young people bringing our country into the future in a competent way. The store assistants I met today, Mr Hakim and Ms Joydine, put that worry to rest. I think our country is going to be okay! Wonderful young people!
by
    • Recommended
    great location, pleasant customer service
    the perfect place for gifts cards for handy man
    by
      • Recommended
      Antwan at home depot is awesome customer care agent for them
      I went in apprehensive and left happy
      by
        • Recommended
        Terrible customer service
        An associate named Tara was very rude and disrespectful When I ask for hope she ignored me and walked away, then proceeded to send me to somebody else when I asked her for help again
        by
          Great Customer Service
          I love this store great service ery friiendly
          by
            • Recommended
            Service with a Smile
            Shopping during holiday seasons can be stressful at times. Today I reached out to the Austell Home Depot about an item that I needed help with. Ashlee at the customer service desk and Jermaine, the manager on duty were Extremely courteous, kind, and helpful. They helped me with genuine concern and a smile. I felt like I was the Customer of the Year!
            by
              • Recommended
              Store Neatness, products display, Good customer service
              I like this store because, the store is always neat, products are well labelled and displayed, there is always somebody to help you if you need help finding items. The best of all is there is always someone to help you load your purchase if and when you need help. I enjoy shopping in this store.
              by
                • Recommended
                Good Store
                Found The Hot Water Heater Tank I was looking for
                by
                  • Recommended
                  Good store, but needs more evening workers.
                  I have bought many items from this store over more than a decade of time. The basic issue is this: if there are staff enough for the various departments working at the time of your visit, then your visit will be a pleasant one. However, there seem to be times when almost no help is available. This may be sort of “run-of-the-mill” in our current economic condition, but I am fairly certain that that conditions were like this even before workers were in short supply. I understand that stores usually put more staff in the hours of her business, but if the store is open, then there should at least be enough helpers available for those that are they are on average. I do not find that the “low traffic“ hours have enough people on the floor.
                  by
                    • Recommended
                    Great customer service!
                    Excellent customer service. We shopped at the Home Depot in Austell GA at 1200 East-West Connector SW. Tom and Clifford had the best customer service skills. We were very thankful for them.
                    by
                      • Recommended
                      Nice cashier
                      Cashier Classie was very nice and appreciative and helpful!
                      by
                        • Recommended
                        Fantastic Customer Service
                        I went in on a busy Saturday and could not find an item that showed as in stock online. I asked an associate, who turned out to be the store manager, for help. He happily dropped everything, figured out the problem, walked me to the correct location, loaded it into my cart and walked me to a register. The cashier was equally pleasant. I even mentioned to my wife how enjoyable my "Depot Run" was when I got home.
                        by
                          • Recommended
                          Best experience I’ve had
                          Antoine excellent employee who had a great attitude and gave great service. I appreciate this persons help so much! Everyone was very friendly and kind.
                          by
                            • Recommended
                            My favorite neighborhood Home Depot
                            I was in the market for a product that kept water from entering my garage during heavy rains. The young lady at the return counter not only found what I needed. She also got me the Best price and had it delivered to my house for free. I appreciate her going the extra mile,researching the options, having a good attitude and saving me $$$.
                            by
                              • Recommended
                              Customer Service
                              Really, this facility has great customer service!
                              by
                                • Recommended
                                Great products gutter vents
                                Very Happy with the gutter vents
                                by
                                  • Recommended
                                  Antwain and Deevia
                                  Professional kind and so helpful thank you!
                                  by
                                    • Recommended
                                    Great Cashier Attendant
                                    Cashier Attendant named Romeka, will make you feel like a friend and a valuable customer. Very polite!
                                    by
                                      • Recommended
                                      Awesome Customer Service!
                                      My husband and I visited Home Depot #1749 in Austell to purchase a few items for our school, Premier Learning Academy. We were greeted and helped by Ms. Elnora, then we met Mr. Kelvin who worked along with Ms. Elnora to help us even more. We are most grateful to both of them for providing us with an extremely present shopping experience!
                                      by
                                        Love this store
                                        Kind staff, well stocked and clean store.
                                        by
                                          • Recommended
                                          AWESOME
                                          IM ENJOYING MY PURCHASE, THE WOOD PANEL FITS AND LOOKS GREAT
                                          by
                                            • Recommended
                                            Great Store
                                            The AUSTELL store is clean and most of the items are readily available. The employees and friendly and they respond to customer requests in a timely manner. They are ready to spend time with customers to explain intricate issues. I say to the employees, BRAVO.
                                            by
                                              • Recommended
                                              BAD WIFI
                                              Home Depot pushes to use the ap in the store but it’s hard when ya don’t get WI-FI not only this store but many other stores
                                              by
                                                • Recommended
                                                Exemplary Customer Service
                                                This store has some awesome employees who will go the extra mile to help you. That means alot!
                                                by
                                                  • Recommended
                                                  Courteous Employees
                                                  My experiences shopping Home Depot have always been good. Employees are friendly and helpful. They will load heavy items for me, most times I don't even need to ask. If I can't find an item, they tell me where to find it or will look it up on line.
                                                  by
                                                    • Recommended
                                                    Austell Home Depot Employees are Rock Stars
                                                    For sure Home Depot doers like so many of us truly enjoy shopping where floor staff are very kind, committed to quality customer service and very knowledgeable of inventory of goods and their location.
                                                    by
                                                      • Recommended
                                                      Kevin and Jermaine are top notch in their professionalism
                                                      Each time I visit this store, I am greeted by the highest level of customer service that I've experienced at any other stores. I have a favorite home Depot here in Georgia and one in Lakeland, Florida. This particular Home Depot is home to Kevin and Jermaine, who have went out of their way to endure an amazing customer experience. I will definitely be back to this location, Yah willing.
                                                      by
                                                        • Recommended
                                                        Great Service
                                                        I am very happy with the cashier at Home Depot. Avis was great. Professional and courteous
                                                        by
                                                          • Recommended
                                                          great customer service
                                                          so very helpful in there
                                                          by
                                                            • Recommended
                                                            Great store
                                                            Jonathan was very helpful in the garden department, showed me where the chainsaws were and was very knowledgeable in his department. Great customer service
                                                            by
                                                              Showing 1-30 of 501 reviews

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