Austell #1749

I purchased a new water heater and HD had all the right items to complete my installation.

Wanted to buy a bunch small bricks and they split the purchase into 2 stores due to large quantity. I paid for it and requested to pick them up after the weekend. One hour later they called back and canceled my purchase because both stores did not have the quantity I purchased? They suggested to go to another store after I spent 45 minutes waiting for 4 of them to help me with the purchase! I was very frustrating.

The cashier that helped me today, was very knowledgeable and pleasant. Her smile, made me leave Home Depot happy with my purchase.

I was attempting to purchase two PVC pipes. The gentleman assisting me was extremely kind and helpful. He cut the pipes that I requested and kindly sent me on my way to check out. But when I went to check out, Beverly was attempting to charge me for 4 PVC pipes instead of two (that were cut into 4 pieces). I was attempting to purchase two PVC pipes. The gentleman assisting me was extremely kind and helpful. He cut the pipes that I requested and kindly sent me on my way to check out. But when I went to check out, Beverly was attempting to charge me for 4 PVC pipes instead of two (that were cut into 4 pieces). She told me that I needed to go get him and explain that to her because I should have purchased them before bringing them to her. This led to me having to go get the gentleman to come explain this to her and there was another associate (lady mentioned above), who tried to argue with him about the department/section he worked in. At this point of frustration, I tell them that I no longer want the pipes and to keep them. Beverly then tell me that “I need to chill out”. Excuse me? I don’t pay my money for someone to tell me how to react to my TERRIBLE shopping experience. Then the other lady is trying to debate with the gentleman that helped me based on her knowledge from working at Home Depot in NEW YORK CITY. To his point, and my thought, THIS IS ATLANTA. I’ve never had to argue or debate with someone over something so minuscule. Multiple times the gentleman tried to deescalate the situation by telling them that they need to check me out and he would explain things to them after but they kept trying to debate with him. If anything, he deserve many commendations for his great service. But the other two associates, definitely need to be trained and learn to LISTEN when they are not as knowledged in areas they are unfamiliar with. I’d rather drive to Vinings for a better experience than deal with this behavior.

Ms. Beverly, checkout clerk was very friendly.

Lunia and Felisa on a busy day took extra effort and found the item I could not find or get help to find at another store.

I love the custom service I receive at this store, I moved further away but I drive out of my way to come to this store. Thank you cashier Hope for being so kind and patient.

The customer service at this store is always amazing and products are well stocked.

EVERYONE was Very nice, helpful and professional from the time I walked in until the time I checked out with Hope who was so nice!!! Awesome customer service!!!! I would take the drive just to enjoy this experience again and again!!!

I have always found what I needed at Home Depot.