Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (447)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 447 reviews
Oct 11, 2021
Amazing service!!!!
Thank you for making every trip an amazing experience. Super friendly staff and amazing service.
by
Recommended
Oct 7, 2021
Great customer service
I love shopping in this store the best customer service
by
Recommended
Jul 27, 2021
An employee I met was super helpful. Besides that, the store is clean. Products are usually in st...
An employee I met was super helpful. Besides that, the store is clean. Products are usually in stock and easy to find.
by
Verified Purchase
Recommended
Jul 22, 2021
This store has great service and support. The people know their specialty and answer questions s...
This store has great service and support. The people know their specialty and answer questions simply and give great suggestions.
by
Verified Purchase
Recommended
Jul 18, 2021
The best product and excellent customer service
The best product and excellent customer service
by
Verified Purchase
Recommended
Jul 9, 2021
Helpful employees. I was not ignored as I've experienced in some other hardware stores.
Helpful employees. I was not ignored as I've experienced in some other hardware stores.
by
Verified Purchase
Recommended
Jul 6, 2021
The parking lot for this store is terrible. There is no room for pedestrians to walk in front of ...
The parking lot for this store is terrible. There is no room for pedestrians to walk in front of the store because the small amount of room is filled with grills and plants. This causes pedestrians to walk in the roadway and slows down traffic and causes massive backups. The store always feels congested and claustrophobic because of all the extra “deals” they cram into the store. The store has a good inventory of the most commonly used items but more specialty items (specifically tradesman tools) are always out of stock or just not carried. If HD could deliver inventory ordered from their website in timeline better than a week, I really would be too grumpy but it takes them too long to get special orders to arrive that it’s easier to order items online from other retailers or go to a local hardware store. Speaking of inventory, their inventory is always out of sync with the HD app. I’ve looked up products numerous times in the app that show substantial quantities and then go to the store and they have zero quantities. Strangely the surrounding stores always have the positive quantities for items this store doesnt have and this store has quantities the other stores don’t have. It’s rather obnoxious to have to visit two HD stores in the same area to obtain everything I need. They really need to balance their inventory across all of the stores. Heck, even if they don’t have shelf space they could stock additional items up high on the racks and pull it down when requested.
by
Jun 25, 2021
This store is not customer friendly at all. I had to look for specialist to make purchase because...
This store is not customer friendly at all. I had to look for specialist to make purchase because nobody was on their positions. After finishing purchase I was given delivery date but nobody showed up on the day. When I called back to store, I was asked to wait on line for hours and eventually transferred to the voice mail. This is is worst home depot store in my mind.
by
Verified Purchase
Jun 23, 2021
Pro Desk Expert Mary and Electrical Department Specialist Rian are excellent at their jobs. I wou...
Pro Desk Expert Mary and Electrical Department Specialist Rian are excellent at their jobs. I would recommend this store as a good place to get your housing supply. The staff is courteous and professional.
by
Verified Purchase
Recommended
1 found this review helpful
Jun 20, 2021
The store is well-organized and the people working there are stellar
The store is well-organized and the people working there are stellar
by
Verified Purchase
Recommended
Jun 8, 2021
thank you very much. Michaela.
thank you very much. Michaela.
by
Verified Purchase
Recommended
Jun 5, 2021
The employees at this store are exceptionally friendly and helpful. They don't try to hide when t...
The employees at this store are exceptionally friendly and helpful. They don't try to hide when they see you looking for help! :-) Their computing system is as bad as any other HD store, but their customer service is really great. The fact that corporate HD and their supply chain is part of this store is the only reason I didn't give them 5 stars.
by
Verified Purchase
Recommended
May 31, 2021
Ordered retaining wall blocks. Was told store had sufficient quantity and delivery would be follo...
Ordered retaining wall blocks. Was told store had sufficient quantity and delivery would be following day. Didn’t happen. Only automated response on phone. When got to live person 1-2 days later was told delivery would be 1 week later, phone or text would give 1/2 hr notice. Never happened. Tracker said awaiting truck at 7:15. At 8:15 said would be past window but not how long-hours or days. Next morning tracker said missed delivery but not why. No phone or text to notify. Now delivery scheduled for 10 days. Want to speak with manager of deliveries.
by
Verified Purchase
Recommended
1 found this review helpful
May 22, 2021
I love this home depot, they have never been out of stock of what I need from my gardening needs ...
I love this home depot, they have never been out of stock of what I need from my gardening needs to the lumber and parts and equipment my husband needs for the extention he is building on our home! Pricing is good too, I usually feel like I got a great deal when leaving the store, never cheated.
by
Verified Purchase
Recommended
May 10, 2021
The staff is always available and helpful.
The staff is always available and helpful.
by
Verified Purchase
Recommended
May 4, 2021
A big thanks to the assistant manager, who was (and is always) very helpful throughout my visit. ...
A big thanks to the assistant manager, who was (and is always) very helpful throughout my visit. He welcomed me into the store, assisted me with my purchase and made sure all my needs were taken care of, while showing great interest in my projects personally. Also, my rep in the Pro Services Department is about as knowledgeable about the products in stock and other considerations, and provides great advice in guiding me through purchasing decisions for my home improvement projects. I have no doubt he has saved me considerably in expenses throughout the years and has steered me to products that were of higher quality than I might have purchased without his advice. He's always motivated to encourage my success in any project I take on. Good work, Home Depot! I'll be back!
by
Recommended
May 2, 2021
Friendly, helpful staff.
Friendly, helpful staff.
by
Verified Purchase
Recommended
Apr 30, 2021
They Don’t care we are rolling back to phase two. Customers in store, in check out line, no mask...
They Don’t care we are rolling back to phase two. Customers in store, in check out line, no masks, no distancing. Employees do even less then the nothing they already do. HD and the culture is definitely part of problem not the solution.
by
Verified Purchase
1 found this review helpful
Apr 23, 2021
Appliances specialist Pia is very patient and helpful.made our shopping experience smooth and nic...
Appliances specialist Pia is very patient and helpful.made our shopping experience smooth and nice..
She is thoughtful with additional info on products and installation is very helpful
by
Verified Purchase
Recommended
Apr 22, 2021
If I had more money. I would spend more time here. Guaranteed
If I had more money. I would spend more time here. Guaranteed
by
Verified Purchase
Recommended
Apr 21, 2021
Online order is missing and nobody can tell me what is happening or when it will be delivered. I ...
Online order is missing and nobody can tell me what is happening or when it will be delivered. I don't even know if the thing still exists and so I just have to wait and see what happens which shouldn't happen for orders of any size. I don't even know what will happen to the credit account now that I have been given a refund statement.
by
Verified Purchase
1 found this review helpful
Apr 19, 2021
I ordered a Maytag 4.2 cu ft. High Efficiency white top load washing machine. Went home and found...
I ordered a Maytag 4.2 cu ft. High Efficiency white top load washing machine. Went home and found a $25 coupon for appliances at " The Home Depot". So I went back to the store and sales person ID:EXA4D22 said it was too much trouble for him to apply the coupon. He said for me to cancel it and he would sell me one with the discount.
When the dryer delivery persons arrived 11 days later (I was expecting a washer, what a waste of time). They were nice and canceled the dryer order on the spot. I went back to the store and spoke with KAY15R9 and her manager and her manager said that KAY15R9 would take care of me. After working with KAY15R9, she found it difficult understanding what to do (what the procedure is). Maybe writing it down so you remember??? She asked that I go to appliances and work this out. I said "no" your manager said you would help me. She agreed to try. Another worker helped her complete her assignment.
When I spotted employee ID EXA4D22 at the store again he was indifferent to my situation. He just said to get in line and walked away. Not even an "excuse me" or "sorry for the mistake and waste of 11 days of me waiting. Just get in line and walked away.
by
Verified Purchase
Apr 9, 2021
This location deserve 10 stars
This location deserve 10 stars
by
Verified Purchase
Recommended
Mar 31, 2021
Some of the CSR are not helpful and do not know the difference between lawn mower oil vs spray.
Some of the CSR are not helpful and do not know the difference between lawn mower oil vs spray.
by
Verified Purchase
Mar 24, 2021
Been shopping Home Depot since 1996, worked there too through high school and college. Bitter Lak...
Been shopping Home Depot since 1996, worked there too through high school and college. Bitter Lake Home Depot Manager Jason cares about the customers, his employees, and his store more than any other Home Depot in the whole west cost, and yes I been to every Home Depot on the west coast. Id have to say the very worst home depot is the shoreline store. I have witnessed and experienced countless problems at this location for years, nothings ever been fixed, no one is training anyone on customer service, which is why Manager Jeff gave up and quit, and the reason 7 of my friends have quit this store to work at other stores or for competitors over the last 10 years. Now seems worst than ever, I drive to Everett or Seattle to avoid this store every single day.
by
Verified Purchase
Mar 23, 2021
I have been visiting this store for a bathroom project for the last 4 weeks. The staff was very f...
I have been visiting this store for a bathroom project for the last 4 weeks. The staff was very friendly and offered help when even I needed help navigating the store or need product informations or even choosing a product. I was even able to have genuine conversations with few staff members about possible future projects. The staff kept the isles clean and help was available whenever I needed one.
by
Verified Purchase
Recommended
Mar 19, 2021
This store has several long-time employees who recognize you and are always friendly and helpful!...
This store has several long-time employees who recognize you and are always friendly and helpful! Robert & Flora at the contractor checkstands are particularly helpful and Roger who works in the loading area is THE MAN! He is always anxious to help load your vehicle no matter how many heavy, awkward items you have! These stores can be a drag but not this one!
by
Verified Purchase
Recommended
Mar 18, 2021
I cannot remember the name of the man who helped us. He was very courteous and helpful.
I cannot remember the name of the man who helped us. He was very courteous and helpful.
by
Verified Purchase
Recommended
Mar 12, 2021
I recommend this store
I recommend this store
by
Verified Purchase
Recommended
Mar 7, 2021
The Home Depot AURORA Store #4707 in Shoreline is fantastic! They provide the best customer serv...
The Home Depot AURORA Store #4707 in Shoreline is fantastic! They provide the best customer service of any Home Depot I've even been to. They are friendly, knowledgeable and helpful when we have questions. We were able to get assistance without having to ask. The item we saw on the website was in stock as promised, making it efficient to purchase and take home. The store was clean and well organized. We are general customers needing a lot of guidance on projects and purchases. This store exceeds our expectations each visit.