Reviews for Auburn,MA #2682

I have found this store very good. Clean helpful and staff very ready and willing to help. The staff seems very knowledgeable about products, their use and locations within the store

Very friendly there to help you find your way around store They were bringing more stuff in regularly

The Service Desk staff are great and very helpful. I really like , prefered to shop from Auburn store because of the staff and how they are always available to answer your questions or helping!!

The store was clean . the service desk people were very helpful . check out with quick.

Several instances of very poor cashier and service desk experiences. Seems to be consistent issue with this store.

Was able to find what I needed without assistance.

I have been doing business at the Auburn Home Depot since it opened. For the most part people are friendly and knowledgeable and well informed about their products. BUT beware of the salesperson with the short hair in the Shade/Kitchen Isle. She has been there so long she doesn’t think about the average customer. Right In the middle of my conversation her about the shades I wanted, a customer with a 3-piece suit walked into her area, and she just walked away from me and asked the customer, “Can I help you Sir?” Very Rude, It was a while before I went back to Home Depot in Auburn.

Great professional and friendly staff ,good merchandise selection ,neat and clean . Found my product easily .

This store is always well organized and the help is always willing to help the customer. Not like Oxford where I will not shop again

The floor clerks were very helpful and led me to each item I had asked for, thanks!

I am always very happy going to the Auburn Home Depot store except for our last visit to get some paint. The kid mixing the paint had the personality of a dead fish, very rude. All my other visits I find the employees friendly, eager to help, and knowledgeable.

Great place to shop. People who work there are very helpful and courteous.

The staff at the Auburn Home Depot is very knowledgeable and helpful.

Keep up the good work.

My Fiance and I are redoing our bath and kitchen we have been to this location many times throughout this process. We ordered our cabinets etc. When we went in on 12/14/17 we needed help getting the counter top a nice young man came over and asked. I guess he couldn't do that so he asked a women as they were walking in front of us I heard her say "too bad they will have to wait" then he went to find a young man working in kitchens he walked by us and said "I don't have time for them!" Luckily a man came over about 5 mins later and asked us if we needed help. His name was Harry he has ALWAYS asked us and helped us with anything Everytime we go in. If it wasn't for Harry we wouldn't return to this location.

Donna (Service Desk) really knows how to take care of customers. Two folks at the service desk... (young male) and Donna... The gentleman couldn't so much as look up but Donna welcomed me to be helped. Not only did she handle things quickly, but she didn't stop smiling and interacting during the entire transaction. She's got great energy! The perfect employee for a customer facing position. This store is always staffed well, stocked well and knows how to treat customers .

staff is very courteous and helpful

This store always have product in stock (very helpful not to have to run around to other stores) staff is always curteous and helpful.

Great atmosphere. Employees are courteous and helpful!! Nothing but good to say!!

Great service at the particular store with everything we need in stock. Great service by the employees!!

Friendly staff are always willing to help find what you’re looking for, and have answers about projects you’re doing.

Although I love shopping at the Home Depot in Auburn, and generally have good experiences, I have found several times that their Appliance Dept. is critically understaffed.

Me and my wife came in to order some cabinets and it was kind of late in in the evening, and the manager Sean went out of his way to help us out and we are truly grateful for that. And the store is mostly clean and orderly. My only beef is they never have 5 foot 8 men's pant suits

I had to wait over 30 minutes, making several requests to get help to load cement products onto my cart. When I asked where were all the workers, the answer was " we are short handed today" ( a Friday ???) I have never seen it this bad. Finally an Associate names Bucky came to help me, he was very polite, very helpful, and you need more people like him. Many other people were very delayed at both the Contractors register and the regular registers. I spoke to people who were contractors from CT doing a job here in MA and they said this is the worst HD they have used. The people who were working at the desk were very polite and very apologetic, I felt for them, as this was a MANAGEMENT problem, as it usually is in most companies. Save a buck on the bottom line at the cost of the customers time.

It's always a pleasure shopping at this location. Whether we are buying flowers in the Spring or buying supplies to fix leaky pipes in our older home in Auburn, MA. we are always satisfied.

Always a good experience shopping here even when we are shopping for supplies to fix old leaky pipes in our older home in Auburn, MA.

The people working in this store are always very helpful and knowledgable of their department.

Always a pleasure shopping at the Home Depot; even when we are there to buy supplies to fix our old leaky plumbing in our older home in Auburn, MA.

Our family always has a great experience at the Home Depot in Auburn. We can always find help from someone who is knowledgeable in the department that we are shopping in. Whether we are planting flowers in the spring or fixing things around our older home, it is always a good experience going to this store.

The store was nice and neat i was able to find everything that i needed with the help of the staff thank you very pleased.