Reviews for Aspen Hill #2558

Chamara Wijeratne was an excellent salesman, very knowledgeable and helpful. Thanks!

Employees need more training to help customers or provide some service.

A well laid out, clean and friendly store. this store qualifies for the highest rating.

The cashier was helpful.

Clean, stocked, friendly store -- highly recommend.

Aspen Hill Home Deport failed to deliver my order that I paid a $79 delivery fee, no call no show. I was on hold for 1.5 hours for then to tell me they didn't have a truck to make delivery, and I had to come in- AN HOUR AND a HALF FOR NOTHING. Yes, while in the store, everyone is friendly, but phone/none in-person customer service is non-existent and unacceptable. Bottom line don't waste your money with "express delivery" because they don't even have trucks to deliver your items, in the end, it will cost you HOURS AND HOURS AND HOURS to have it resolved...

Yes, the store was clean and the employees very helpful and friendly. Home Depot has lots of items, so I can usually find what I need. I live in Olney, so the Aspen Hill is very convenient.

During this whole COVID-19 the store employees are still very friendly and always willing to lend a helping hand. I enjoy this store and the employees here.

Had a in-store pickup today from an order I placed online and the employee to get my items was incredibly upbeat and happy to be at work (Andy was his name)! I would definitely recommend coming to this Home Depot over any other because it seems as if (to me) the staff at this specific store love their jobs and are more than willing to help!

The guys in repairs were all amazing. And very helpful.

I want to let the managers at the Home depot in aspen Hill, MD 20906 know how fantastic Clarissa was. The online home depot could not help me but in store customer service with Clarissa was fantastic especially when people are nervous to go into any store today. You need more employees like her. She helped me get my items and get the check out done immediately so I didn't have to wait with crowds in the store. Fantastic employee.

This is the best HOME DEPOT i have ever been to. The staff are very helpful and they provide good information and always help me find items.

I can buy anything I need to remodel my house at Rockville, MD.

A excellent store that I can buy almost anything to remodeling my house,

Your cashier Norah gave me the worst customer service ever yelled at me told me I had to pay with cash obligated was not helpful at all I applied for a Home Depot card I got approved I use 499.00 dollars and I wanted to pay my difference which was 322.00 my total was 821.97 cents she was extremely rude unprofessional I told her I wanted to pay my difference with credit card and she said I had to pay cash or she was going to void everything she was going back and forth with me arguing with me yelling I had the cashier leader come but she didn’t even apologize for how her employee was treating me no customer service at all so I had marketta and Abigail which helped me threw out the whole process we were able to proceed the payment with my debit card even though the leader cashier voided everything and made me do it all over agian the process but they were able to help me so great full for the last moment experience!

Placed a $5,000+ order for appliances. Set delivery for two months in the future. Was told someone would call me to confirm delivery three days prior. Two days prior no one called, so I contact them via their text service. A very helpful representative, responded to my text, confirmed the number and type of appliances to be delivered, and told me that I would receive an automated call with a 4 hour window as to when they would be delivered. I received the automated call. I called my contractor for removal of old appliances and haul away. Delivery day comes. I took the day off work to take delivery. When driver arrives he says they didn’t give him one of the appliances. I asked driver to not deliver any of appliances he brought until they all can be delivered. Called HD to ask what happened. On the first two calls I was hung up on twice, on the third call no one could tell me what happened nor could they connect me to the appliance department manager. Not having received an acceptable explanation (or any explanation at all), I drove out to HD to speak with the manager. When I walked into the appliances department and asked for the manager, another employee tells me she’s handling my issue. She says that although my order was placed and I paid for it, the manufacturer has no record of the order and therefore they didn’t ship it. She tries to call several numbers and can’t get anywhere. A “manager” shows up and says that because there’s no order with the manufacturer, she will have to cancel my order, issue a refund, and then re-place the order, but there won’t be any possible deliveries in the near future. I asked the “manager” to please cancel my entire order and issue a full refund. I also said to her that now my plans are to run across town and place my order at a competitor's outlet. She proceeds to cancel my order. I then ask to speak to the store manager. She says that she’s acting as the store manager and that I could just speak to her. I let her know what a major disappointment and inconvenience this has been. That I’m losing money because of missing work and that my contractor has 1/3 of the project in his pocket. I also let her know how inefficient their communications are, both internal and external. That I never received their “3-day prior to delivery” call and that had it not been for me texting I probably wouldn’t have receive any information, that even though I confirmed what was being delivered and on what date, they still failed to delivered what had been confirmed. And that I find it truly hard to believe that there’s no communication between them and their suppliers, even though HD is a multi-billion dollar corporation that should be able to do simple supply chain and logistics tasks with their hands tied behind their backs. Throughout all this, all I got was a “deer-in-the headlights” look and “I apologize.” Not once did anyone asked, “This is on us, we’re sorry. What can we do to correct this? Or, what can we do to keep you as a customer?” Home Depot failed in their ability to fulfilled their obligations under a purchase contract. Their response and behavior following this encounter demonstrated its lack of willingness to correct a problem and their absence of customer care.

The worst customer service.

store was well stocked

John in the paint department was fantastic. He was patient with me, took his time helping me match colors (an hour, at least!) and was never irritated about my lack of knowledge regarding paint. For his kindness alone, I would come back. I've also had a great experience with an associate who helped me get a wrench to fix a clogged pipe. The employees here overall are wonderful and friendly, but John went above and beyond

Some clerks are more helpful than others but most often, I have to hunt for one and interrupt them to get answers. In my opinion, they do not sense that you may need help and do not approach customers. On the other hand, the Garden Shop Cashiers are always very courteous, professional and efficient.

Besides being my local home depot, the staff is really good and you can always find employees to help out. they also have a substantial inventory, so I can get more materials without having to be creative, like buying a vanity kit just to get the top.

I witnessed workplace bullying and harassment by a male employee against a female employee. She has been very kind and helpful and she's the reason I made all my kitchen remodeling purchases at Home Depot -- I had trust in her. But he was rude to her and he's been taking credit for her work. He even yelled at her "Don't mess it up" in front of me, even though he's the one I was trying to avoid. He's the reason why I did not use Home Depot a couple of years ago for another remodeling project. We had initiated working on this project with him in the spring. However, after months of following up with him to obtain the design, the measurements, and the cost breakdown, we simply gave up and we thought of using another vendor. He could never send us what we asked for and was never available in a convenient time for us to meet. Until, one day in August 2019, we ran into her and she built our confidence in her. She always put our needs first. After this turn of events, we decided to stay with Home Depot for this project but only if she is the one helping us. We did not want to see the male employee. But yesterday, we witnessed how he was harassing and bullying her. And we just can't stand by and watch.

The store is neat and i find what i need.

appreciate assistance

Thank you for assistance

Thank You for Assistance

excellent store

Clean and well stocked, decent prices especially around the holidays and fathers day! Most of the time the employees are available and able to assist you!

My 4 of 5 star rating is pretty straight forward. I visit this store multiple times each month. About four out of five times I visit this store, I’m easily able to find what I need based on checking stock online beforehand, staff are friendly and helpful, and questions or issues with a new item or past order are resolved. Approximately one out of five times I visit this store, I will experience some type of issue, such as items listed as in-stock from the app are not actually available in the store, staff are unhelpful or seem disinterested, and issues with a new item or past order are not resolved as would be expected from a store providing a high level of customer service.

Hats off to management and the employees of this store. You can tell that the employees are trained and sincerely happy working there which has to be a result of good management. keeping the store was stocked, clean, neat, and organized. The customer service is outstanding! This has to be the best store visit I have had in ages. You don’t see this kind of customer service anymore these days anywhere where employees go out of their way to help their customers and offer help with a smile. I was very touched how kind and professional everyone was; it was like a breath of fresh air. I received help from a lady on a ladder in the garden area, by a gentleman who saw me struggling with my large purchases in the parking lot and the cashier extremely helpful, kind and efficient cashier checked out my items and carefully put plants safely back in the cart. And I didn’t even have to ask for any help, but they all recognized that I could use the help. I received the help I needed from busy employees. Simply outstanding!