Reviews for Allentown South #4140

This store has great associates & product selection!

Don’t try doing a return at this store. Understaffed in this Dept

Busy. There were helpful employees present. Out of stock of 4x4's. Even one employee wearing a mask incorrectly makes an impression.

Called several area Home Depot stores only to find they were out of stock of the items we required. This location had everything in stock, then some. I dealt with Dominique at the Pro Desk and she was phenomenal, very pleasant, patient and helpful. I would definitely recommend if you need anything from the Pro Desk that you ask for her. She's great!!!!!

Paul in hardware was great, so helpful, knowledgeable and friendly! Thank you, Paul!

Wonderful customer service and the easiest return I've ever done in my life! Great job guys!

The staff is very knowledgeable, and helpful. Everytime I go to this location I have a pleasant experience. The only issue I had is that both saws were inoperable during my visit. The staff helped rectify the situation by helping me cut my plywood sheet. I'm truly grateful to those employees that helped me rip cut the sheet with a handsaw no less. The only thing I ask (even as a former employee of Home Depot in KY), please acquire a circular saw (preferably cordless) to allow the staff to make cuts when the saws are down. Just like lift training a short course on safe operation of the tool shouldn't be hard. I can't stress this enough the employees were a big help.

The store had a good supply of garden plants and had an employee polite and asked if he could help me with two big bags.

Great store and wonderful staff!

This store on S. Glenwood St. in South Allentown is hands-down the best. Lance, Scott, Fred, Brian, Rod and I could go on and on about the employees. You have a gold mine of staff at this store. I have been treated like royalty by these employees time and time again. They all have good hearts and enjoy doing their jobs. It blows my mind sometimes and how helpful they want to be. Every time I see Chris he could be helping someone else and he asked me after saying hey buddy how are you are you gonna need help with something? Seriously? Who does that anymore. I’ll tell you who. Most of your staff at the store. The managers above and beyond to make sure the customers are satisfied. Just as helpful with the little things too. They’re never too busy to help. This store should be rewarded for their efforts pre-COVID-19 and especially during. As a homeowner, maintenance man for a local school district and Handyman I refuse to shop anywhere else. The cashiers, customer service etc. everything is always top notch and they’re always so eager to help. Not just find what you need but engage in meaningful conversation to help you better understand your project or get the job done. On a professional and personal level. Do you self a favor and commend this Store and let them know how much they are appreciated. By me and I’m sure many others Who get it.

I went for a grill to replace my old 20 plus year old Weber as I was tired of replacing parts, that cost added up. I settled on the 310, however while pulling my grill in box (I like to assemble things myself) the employee Scott M. explained the minor differences in the 310 and 315. Specifically the heat plates being stainless steel, meaning they won’t need to be replaced. I did not tell him about my not wanting to continue replacing old grill parts, he just randomly said that, and it caught my ear. Was he trying to up-sell? probably...is the cost difference nominal? Yes...is there a cost savings over the life of the grill? Ohhhh yeah. Thank you for the great service!!!

The Home Depot rep in the paint department was really great. I felt he went out of his way to get everything that I needed. Like I said in my review I felt like I had a "personl shopper". I think he got a kick out of that comment. I did thank him and appreciated his help.

Tool rental employees are extremely rude

Great store! Everyone always helpful! Seems everyone is highly engaged! Can’t thank Paul enough from the tool section on helping me! He was awesome! Please tell him thank you!

The store did a great job during this difficult time making sure there weren’t too many people in the store yet got everyone in and out in a reasonable amount of time. Associates were very helpful.

I purchased repackaged damaged junk. I will not shop in this horrible poor excuse for a store again. I may never shop at Home Depot again. I gave one star because you can't give zero stars.

This is the Home Depot I normally frequent, and I am generally very satisfied. Recently, however, I had a very disappointing experience. I had a 5 gallon bucket of paint mixed, and the associate used the incorrect sheen. I didn't notice the error until the first room had been painted. When I tried to return the remainder, a manager (Jeff) refused to take any responsibility for the error, and explained how inconvenient and expensive it would be for him to dispose of the paint. He offered 50% off another bucket of paint, meaning I would have to pay 150% of the listed price to have the paint I originally requested. As this is a time of hardship for many Americans, I'm particularly disappointed that Home Depot is so willing to turn away a customer when their company is thriving. Fortunately, I have other home improvement stores in my area.

The Employees are friendly and courteous and available to help you, but do not pressure you to make a purchase. The store is clean and well organized.

I’d recommend this store since it usually has everything that I am looking for and I stress usually. It doesn’t have everything I’m looking for all of the time. As in other Home Depot stores, this one has too much product blocking the aisles. Prices, for lawn care products, have gotten out of hand (fertilizer, grass seed, etc). Cashier’s people skills, at this store visit, was non-existent and I, purposely, look for some kind of interaction. No employees actively looking to help customers could be seen. There are other businesses where I could purchase what I can at Home Depot. Management needs to instill in it’s employees that a customer’s business is valuable.

I know that right now with the pandemic going on everyone is stressed and doesn't want to be there in contact with people but, all of the employees that I ran into where very friendly and offered their help. Thanks for that! Way to go!

Visited during the COVID 19 pandemic, and the associates I encountered throughout the store were marvelous. Kind, attentive, patient... it was a pleasure.

Lisa should not be working at customer service!!!!!

I went in with my husband to get a lot of things, including a storm door. My husband recently hurt his back and can lift NOTHING. Two gentleman were VERY quick to help me get the door on my cart AND remind me to ask for help loading my car when I check out. Help outside was there within minutes of the car being out front. These "little" things are why I go to Home Depot. Other big brand stores can't be bothered with the "little" things.

Great service at this location. Staff was very helpful in both finding what we needed, but also in loading a heavy item into my car

Brian is one of the most kind and caring employees! He’s always so helpful every time we come in and doesn’t let you hanging with unanswered questions. Thanks for being so hardworking and helpful Brian!

Yes store was very nice.

Had a larger selections of items in purchasing new bathroom lights.

It was easy to find what I needed, and the salesperson where there when I needed the help

Another GREAT shopping experience at Home Depo south side !! I received assistance and recommendations that were much needed...AS ALWAYS. THANK YOU !!!

Pleasant, knowledgable, attentive employees who go all out to help you figure out what you really need to buy, and how to meet your budget. Allentown Home Depot.