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Filter Reviews By:Rating, Profile, Gender, Age (247)
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Showing 1-30 of 247 reviews
Jul 19, 2022
DIY Rehab
DIY Rehab made easy. The help that I get makes the rehab better. I get a understanding and education with great service.
by
Recommended
Jul 11, 2022
Apartment Managers can resolve product issues
I’m an apartment manager for 30 years. I periodically purchase products that have some type of issue, most recently with a door entry lock. Kyle, one of the newer managers, helped me resolve the issue by returning the faulty lock to the vendor and replacing it with a new lock. Very helpful since I didn’t have to make a claim to the manufacturer.
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Recommended
Jul 8, 2022
great store
great store to shop in. Employees very friendly and helpful. Store is clean and prodicts are available
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Recommended
Jun 22, 2022
Great experience
I am a visitor to Albany helping my daughter with some yard work. I found everyone very kind and helpful, which I appreciated.
by
Recommended
Jun 1, 2022
Exceptional Customer Service
Always greeted by employees willingness to help. From cashiers, lumber department, Pro team, and recently MET departments, you will always find great employees willing to help and support you.
They have a strong safety culture as well.
Thanks
by
Recommended
May 1, 2022
Poor Cust Serv- Alb NY location
Home Depot, you should offer more customer service training to your employees, especially the ones who are at your customer serv/ returns counter. Actually greeting, looking at the customer and responding to the customer when they ask a question would be topics you should offer, just the courteous, basics, Home Depot.
by
Mar 9, 2022
great !!!!!!
i love everthing from home depot
by
Mar 6, 2022
Great customer service and employees!
I bought two canisters of Resolve Pet Cleaner and was helped by two wonderful employees.
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Recommended
Feb 24, 2022
Great customer service
Went to home depot on central avenue and everyone was helpful all around great customer service
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Recommended
May 8, 2021
I had great experience at this store customer service was very helpful
I had great experience at this store customer service was very helpful
by
Verified Purchase
Recommended
Apr 24, 2021
Everyone I encountered was helpful and friendly, but Tracey Leach deserves special mention. I'm n...
Everyone I encountered was helpful and friendly, but Tracey Leach deserves special mention. I'm new to DIY, so she actually demonstrated how to use the products I wanted and she helped me chose the tools that best fit MY abilities, strength and needs. A few days earlier, a Manager (whose name I failed to get) replaced a year old floor model lawnmower that Ryobi wouldn't honor the warrantee on. Ryobi said that I had been given the wrong battery with the floor model . I brought in the battery, hoping for a new one, I showed him my receipt, and with no fuss, he offered to exchange it for this year's model at no extra cost! I've been telling everyone how honorable snd helpful this store's staff is.
by
Verified Purchase
Recommended
Apr 13, 2021
Terrific store with knowledgeable, attentive employees that go "the extra mile."
Terrific store with knowledgeable, attentive employees that go "the extra mile."
by
Verified Purchase
Recommended
Feb 27, 2021
Store was very clean and every staff member was very friendly and helpful
Store was very clean and every staff member was very friendly and helpful
by
Verified Purchase
Recommended
Feb 21, 2021
Amazing customer service!!
Amazing customer service!!
by
Verified Purchase
Recommended
Dec 26, 2020
Home Depot on Central Avenue in Albany NY is the BEST PLACE to SHOP for all HOME IMPROVEMENT NEED...
Home Depot on Central Avenue in Albany NY is the BEST PLACE to SHOP for all HOME IMPROVEMENT NEEDS.
Found exactly what I was looking for
Assistance was offered upon entrance into the store.
Store was very CLEAN and SANITIZED.
Associates were very friendly and accomodating
MY HIGHEST RECOMMENDATIONS !!!!!!!
by
Verified Purchase
Recommended
Dec 24, 2020
Clean store, friendly staff
Clean store, friendly staff
by
Verified Purchase
Recommended
Dec 7, 2020
Customer service was so quick
Customer service was so quick
by
Verified Purchase
Recommended
Dec 1, 2020
The women Bridgette at pro check out was very polite and kept a good conversation we need more of...
The women Bridgette at pro check out was very polite and kept a good conversation we need more of this!!!
by
Verified Purchase
Recommended
Nov 11, 2020
I would like to commend Shafradi on his help! He hooked me up on 10/8/20, with a new Generator f...
I would like to commend Shafradi on his help! He hooked me up on 10/8/20, with a new Generator from another store.
He called several to find me one!!! THAN K YOU!
by
Verified Purchase
Recommended
Oct 29, 2020
Sue and Kim always make my day a little brighter. They always help with any questions and find m...
Sue and Kim always make my day a little brighter. They always help with any questions and find me the answers I need. As a busy contractor they get me in and out of line very quickly
It’s always nice to see them behind the counter
by
Verified Purchase
Recommended
Oct 29, 2020
There are not enough associates in this store. The stores in Florida have twice as many. But the...
There are not enough associates in this store. The stores in Florida have twice as many. But the associates are friendly, and will help if they can
by
Verified Purchase
Oct 25, 2020
I shop this store 1 because it's close to my office, 2 the employees are all very nice and 3, the...
I shop this store 1 because it's close to my office, 2 the employees are all very nice and 3, the store is always clean and well stocked.
by
Verified Purchase
Recommended
Oct 14, 2020
My feeling are mixed. I come to Home Depot because it’s convenient, prices are fair, product sele...
My feeling are mixed. I come to Home Depot because it’s convenient, prices are fair, product selection is good and the customer service I always receive from individuals like Susan, Linda, Kim, Bobby, Havi, Beatrice, just to name a few These individuals are what I call quality employees. There’re not just here for a check. They enjoy what they do and take pride in it.
Now, I do have issues with the way the store is operating especially on Sunday. Most days I have to walk around to find help and I never do. I often go to Susan and if no one is available she will help me. It’s very frustrating because it seems like everyone except the cashiers are on break at the same time. Then comes the issues of product knowledge. There should be more training
by
Verified Purchase
Recommended
Oct 6, 2020
Employees are always helpful in my search for items, and answer any questions I may have.
Employees are always helpful in my search for items, and answer any questions I may have.
by
Verified Purchase
Recommended
Sep 20, 2020
Always a pleasure to shop at Home Depot! It's convenient, great, helpful associates, and I always...
Always a pleasure to shop at Home Depot! It's convenient, great, helpful associates, and I always find what I need there! Everything is very neatly organized, clean, labeled and easy to access different departments! Thank you for running a very efficient business!
by
Verified Purchase
Recommended
Sep 19, 2020
Home Depot advertises products online that are not in stores. Very deceiving.
Home Depot advertises products online that are not in stores. Very deceiving.
by
Verified Purchase
Sep 14, 2020
Always have a good customer experience when I go there. Employees are helpful, friendly and knowl...
Always have a good customer experience when I go there. Employees are helpful, friendly and knowledgeable.
by
Verified Purchase
Recommended
Aug 23, 2020
I would like to thank the employees there " crystal daytwaun beta and Steven they were so nice.
I would like to thank the employees there " crystal daytwaun beta and Steven they were so nice.
by
Verified Purchase
Recommended
Aug 13, 2020
Great prices and knowledge associates!
Great prices and knowledge associates!
by
Verified Purchase
Recommended
Jul 25, 2020
I was not able to scan an item. Next to me there was a Home Depot staff female named on tag was J...
I was not able to scan an item. Next to me there was a Home Depot staff female named on tag was Jesse speaking to a coworker about how she wanted to smack on the face another coworker (can’t post the inappropriate language she used because it’s not allowing me to post it ) and I asked if she could assist me, she took over the scanner and was unable to scan the item nor even find the item in the system per she was still too busy Explaining to a coworker the kind of hate she felt towards someone else that works there. So she proceeded to call someone else to take care of me (a gentleman that was playing around with a stick behind us) he walked over to take over with an attitude and she stepped to the side to continue on with her conversation. The gentleman that she called over was rude , It took him 10 minutes to find the item in the system, i was asking him if he could please watch my items per he was dropping them, yet he payed me no mind and he stepped on them, overall it was an awful experience